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Connection speed drop


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#1
Django2009

Django2009

    Member

  • Member
  • PipPip
  • 45 posts

Noticed a slightly drop in connection speed for over a week now. Is there something that could be slowing it down?


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#2
RKinner

RKinner

    Malware Expert

  • Expert
  • 19,887 posts
  • MVP
Get Process Explorer
 
Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).  
 
View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures
 
 
Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  
 
Wait a full minute then:
 
File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.
 
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer Errors
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
     
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

    • 0

    #3
    Django2009

    Django2009

      Member

    • Topic Starter
    • Member
    • PipPip
    • 45 posts

    Get Process Explorer Results

     

    Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
    atieclxx.exe  1,708 K 5,240 K 1364 AMD External Events Client Module AMD (Verified) Microsoft Windows Hardware Compatibility Publisher
    atiesrxx.exe  916 K 3,468 K 868 AMD External Events Service Module AMD (Verified) Microsoft Windows Hardware Compatibility Publisher
    audiodg.exe  15,112 K 10,172 K 1128 Windows Audio Device Graph Isolation  Microsoft Corporation (Verified) Microsoft Windows
    csrss.exe  1,448 K 3,612 K 408 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows
    GoogleCrashHandler.exe  1,068 K 532 K 1116 Google Crash Handler Google Inc. (Verified) Google Inc
    igfxsrvc.exe  1,432 K 4,620 K 5680 igfxsrvc Module Intel Corporation (Verified) Intel Corporation
    IPROSetMonitor.exe  1,088 K 4,040 K 1784 Intel® PROSet Monitoring Service Intel Corporation (Verified) Intel® INTELND1617S2
    itype.exe  6,484 K 540 K 332 IType.exe Microsoft Corporation (Verified) Microsoft Corporation
    lsass.exe  3,920 K 8,608 K 556 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows
    lsm.exe  1,312 K 3,020 K 564 Local Session Manager Service Microsoft Corporation (Verified) Microsoft Windows
    mDNSResponder.exe  1,420 K 4,124 K 420 Bonjour Service Apple Inc. (Verified) Apple Inc.
    services.exe  4,260 K 6,240 K 532 Services and Controller app Microsoft Corporation (Verified) Microsoft Windows
    smss.exe  256 K 788 K 312 Windows Session Manager Microsoft Corporation (Verified) Microsoft Windows
    spoolsv.exe  4,816 K 7,208 K 1788 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
    sppsvc.exe  5,192 K 10,648 K 4568 Microsoft Software Protection Platform Service Microsoft Corporation (Verified) Microsoft Windows
    svchost.exe  4,104 K 7,788 K 500 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
    svchost.exe  1,692 K 4,288 K 1160 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
    svchost.exe  1,156 K 4,092 K 4976 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
    svchost.exe  2,804 K 6,220 K 728 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
    svchost.exe  3,228 K 5,236 K 1716 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
    svchost.exe  6,108 K 8,752 K 1836 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
    taskeng.exe  1,284 K 4,300 K 1904 Task Scheduler Engine Microsoft Corporation (Verified) Microsoft Windows
    wininit.exe  896 K 2,924 K 484 Windows Start-Up Application Microsoft Corporation (Verified) Microsoft Windows
    winlogon.exe  1,884 K 4,768 K 592 Windows Logon Application Microsoft Corporation (Verified) Microsoft Windows
    WmiPrvSE.exe  1,944 K 4,880 K 3748 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows
    ss_conn_service.exe < 0.01 1,340 K 3,488 K 2072 MSS CS Connectivity Service DEVGURU Co., LTD. (Verified) Samsung Electronics CO.
    GoogleToolbarUser_32.exe < 0.01 5,024 K 10,600 K 4660 Google Toolbar Broker Google Inc. (Verified) Google Inc
    svchost.exe < 0.01 15,892 K 22,760 K 1068 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
    svchost.exe < 0.01 5,468 K 10,132 K 1036 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
    svchost.exe < 0.01 72,956 K 77,244 K 996 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
    svchost.exe < 0.01 12,728 K 11,044 K 1248 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
    aswidsagent.exe < 0.01 21,292 K 29,124 K 3032 Avast Behavior Shield AVAST Software s.r.o. (Verified) AVAST Software s.r.o.
    svchost.exe < 0.01 2,604 K 5,288 K 808 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
    iexplore.exe 0.01 11,300 K 29,156 K 3696 Internet Explorer Microsoft Corporation (Verified) Microsoft Corporation
    taskhost.exe 0.01 12,636 K 13,420 K 1740 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
    ipoint.exe 0.01 4,476 K 2,524 K 1856 IPoint.exe Microsoft Corporation (Verified) Microsoft Corporation
    svchost.exe 0.01 14,964 K 12,768 K 964 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
    AvastUI.exe 0.01 17,004 K 36,572 K 2668 Avast Antivirus AVAST Software (Verified) AVAST Software s.r.o.
    explorer.exe 0.03 27,612 K 44,340 K 1588 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
    System 0.13 48 K 1,524 K 4   
    csrss.exe 0.18 2,056 K 13,960 K 496 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows
    Interrupts 0.18 0 K 0 K n/a Hardware Interrupts and DPCs  
    AvastSvc.exe 0.20 147,304 K 40,960 K 1324 Avast Service AVAST Software (Verified) AVAST Software s.r.o.
    dwm.exe 0.22 28,192 K 27,388 K 1564 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows
    iexplore.exe 0.63 172,248 K 201,692 K 2556 Internet Explorer Microsoft Corporation (Verified) Microsoft Corporation
    procexp.exe 2.76 23,020 K 41,988 K 4904 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
    System Idle Process 95.61 0 K 24 K 0   

     

     

    MiniToolBox by Farbar  Version: 17-06-2016
    Ran by User (administrator) on 20-09-2017 at 22:53:07
    Running from "C:\Users\User\Downloads"
    Microsoft Windows 7 Professional  Service Pack 1 (X86)
    Model: HP Compaq dc5800 Small Form Factor Manufacturer: Hewlett-Packard
    Boot Mode: Normal
    ***************************************************************************

    ========================= Flush DNS: ===================================

    ========================= IE Proxy Settings: ==============================

    Proxy is not enabled.
    No Proxy Server is set.

    "Reset IE Proxy Settings": IE Proxy Settings were reset.

    ========================= FF Proxy Settings: ==============================

    "Reset FF Proxy Settings": Firefox Proxy settings were reset.

    ========================= Hosts content: =================================
    ========================= IP Configuration: ================================

    Intel® 82566DM-2 Gigabit Network Connection = Local Area Connection (Connected)
    ========================= Winsock entries =====================================

    Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
    Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
    Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
    Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
    Catalog5 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
    Catalog5 06 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
    Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
    Catalog9 01 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 02 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 03 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 04 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 06 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 07 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 08 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 09 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 10 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 11 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 12 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 13 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 14 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)

    ========================= Event log errors: ===============================

    Application errors:
    ==================
    Error: (09/20/2017 10:09:21 PM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (09/20/2017 04:46:06 PM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (09/20/2017 02:00:01 PM) (Source: SideBySide) (User: )
    Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
    Dependent Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
    Please use sxstrace.exe for detailed diagnosis.

    Error: (09/20/2017 01:46:57 PM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (09/19/2017 10:04:46 PM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (09/19/2017 04:59:09 PM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (09/19/2017 03:04:28 PM) (Source: SideBySide) (User: )
    Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
    Dependent Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
    Please use sxstrace.exe for detailed diagnosis.

    Error: (09/19/2017 02:59:48 PM) (Source: SideBySide) (User: )
    Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
    Dependent Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
    Please use sxstrace.exe for detailed diagnosis.

    Error: (09/19/2017 02:48:39 PM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (09/18/2017 10:08:22 PM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    System errors:
    =============
    Error: (09/20/2017 10:09:22 PM) (Source: Service Control Manager) (User: )
    Description: The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error:
    %%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

    Error: (09/20/2017 10:09:22 PM) (Source: Service Control Manager) (User: )
    Description: The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error:
    %%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

    Error: (09/20/2017 10:09:22 PM) (Source: DCOM) (User: )
    Description: 1068upnphost{204810B9-73B2-11D4-BF42-00B0D0118B56}

    Error: (09/20/2017 10:08:48 PM) (Source: WMPNetworkSvc) (User: )
    Description: WMPNetworkSvc0x80070422

    Error: (09/20/2017 04:46:11 PM) (Source: Service Control Manager) (User: )
    Description: The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error:
    %%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

    Error: (09/20/2017 04:46:11 PM) (Source: Service Control Manager) (User: )
    Description: The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error:
    %%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

    Error: (09/20/2017 04:46:11 PM) (Source: DCOM) (User: )
    Description: 1068upnphost{204810B9-73B2-11D4-BF42-00B0D0118B56}

    Error: (09/20/2017 04:46:11 PM) (Source: WMPNetworkSvc) (User: )
    Description: WMPNetworkSvc0x80070422

    Error: (09/20/2017 01:47:20 PM) (Source: Service Control Manager) (User: )
    Description: The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error:
    %%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

    Error: (09/20/2017 01:47:20 PM) (Source: Service Control Manager) (User: )
    Description: The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error:
    %%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

     

    Microsoft Office Sessions:
    =========================

    =========================== Installed Programs ============================

    AccessDiver v4.120 (HKLM\...\AccessDiver 4.120_is1) (Version:  - )
    AccessDiver v4.260 (HKLM\...\AccessDiver v4.260_is1) (Version:  - Jean Fages)
    AccessDiver v4.402 (HKLM\...\AccessDiver v4.402_is1) (Version:  - Jean Fages)
    ACDSee (HKLM\...\ACDSee) (Version:  - )
    Adobe Acrobat Reader DC (HKLM\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 17.012.20098 - Adobe Systems Incorporated)
    Adobe AIR (HKLM\...\{8C9AA2C1-D07A-48E8-9DD8-471A072947F4}) (Version: 26.0.0.127 - Adobe Systems Incorporated) Hidden
    Adobe AIR (HKLM\...\Adobe AIR) (Version: 26.0.0.127 - Adobe Systems Incorporated)
    Adobe Flash Player 26 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 26.0.0.151 - Adobe Systems Incorporated)
    Adobe Flash Player 27 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 27.0.0.130 - Adobe Systems Incorporated)
    Adobe Flash Player 27 PPAPI (HKLM\...\Adobe Flash Player PPAPI) (Version: 27.0.0.130 - Adobe Systems Incorporated)
    Adobe Refresh Manager (HKLM\...\{AC76BA86-0804-1033-1959-001824225037}) (Version: 1.8.0 - Adobe Systems Incorporated) Hidden
    Adobe Shockwave Player 12.2 (HKLM\...\Adobe Shockwave Player) (Version: 12.2.9.199 - Adobe Systems, Inc.)
    AMD Install Manager (HKLM\...\AMD Catalyst Install Manager) (Version: 9.0.000.4 - Advanced Micro Devices, Inc.)
    Apple Application Support (HKLM\...\{78002155-F025-4070-85B3-7C0453561701}) (Version: 3.0.6 - Apple Inc.)
    Apple Mobile Device Support (HKLM\...\{C0CC75CD-F5B7-46AD-B016-17C0F5171718}) (Version: 8.0.0.23 - Apple Inc.)
    Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
    Avast Free Antivirus (HKLM\...\Avast Antivirus) (Version: 17.6.2310 - AVAST Software)
    Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
    BurnAware Free 4.0 Beta 4 (HKLM\...\BurnAware Free_is1) (Version:  - Burnaware Technologies)
    Catalyst Control Center - Branding (HKLM\...\{11087D24-567D-7D88-69C6-D7A08B5F4C47}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Graphics Previews Common (HKLM\...\{9467D3D0-D8AD-E51E-3F5E-3DE062A7C649}) (Version: 2015.0804.21.41908 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Localization All (HKLM\...\{75D7BE0C-0A05-D6B1-FFDF-50D9736F294C}) (Version: 2015.0804.21.41908 - Advanced Micro Devices, Inc.) Hidden
    CCC Help Chinese Standard (HKLM\...\{9A63F87A-F889-6351-570D-336884F81B90}) (Version: 2015.0804.0020.41908 - Advanced Micro Devices, Inc.) Hidden
    CCC Help Chinese Traditional (HKLM\...\{6FB72C73-75CD-F9CA-FABD-B10F5B649428}) (Version: 2015.0804.0020.41908 - Advanced Micro Devices, Inc.) Hidden
    CCC Help Czech (HKLM\...\{8FE55870-52B5-6A9B-3292-1D0F1FCEFC3A}) (Version: 2015.0804.0020.41908 - Advanced Micro Devices, Inc.) Hidden
    CCC Help Danish (HKLM\...\{ACAA13FB-4D5F-24BD-4621-CE67EC0B1560}) (Version: 2015.0804.0020.41908 - Advanced Micro Devices, Inc.) Hidden
    CCC Help Dutch (HKLM\...\{8E1EE414-C228-EE1A-D323-C726D09684CC}) (Version: 2015.0804.0020.41908 - Advanced Micro Devices, Inc.) Hidden
    CCC Help English (HKLM\...\{060393A5-F65E-CD9A-2A89-31877553727B}) (Version: 2015.0804.0020.41908 - Advanced Micro Devices, Inc.) Hidden
    CCC Help Finnish (HKLM\...\{A20027DF-036A-6E30-FC8A-762B8587881A}) (Version: 2015.0804.0020.41908 - Advanced Micro Devices, Inc.) Hidden
    CCC Help French (HKLM\...\{34F5AFBC-CE65-2685-1147-359DB64CFECD}) (Version: 2015.0804.0020.41908 - Advanced Micro Devices, Inc.) Hidden
    CCC Help German (HKLM\...\{10E7B50F-7838-446D-2596-E9107FFFC287}) (Version: 2015.0804.0020.41908 - Advanced Micro Devices, Inc.) Hidden
    CCC Help Greek (HKLM\...\{314C64DE-D5FD-DCEB-9B2F-BDDA009C1941}) (Version: 2015.0804.0020.41908 - Advanced Micro Devices, Inc.) Hidden
    CCC Help Hungarian (HKLM\...\{FE8E19CB-937F-6D1D-88F4-CF7B979A4307}) (Version: 2015.0804.0020.41908 - Advanced Micro Devices, Inc.) Hidden
    CCC Help Italian (HKLM\...\{63677ACF-80AD-08BA-0099-4A9383EE6EC2}) (Version: 2015.0804.0020.41908 - Advanced Micro Devices, Inc.) Hidden
    CCC Help Japanese (HKLM\...\{E85EA95F-B922-0817-6C60-B32B41CED965}) (Version: 2015.0804.0020.41908 - Advanced Micro Devices, Inc.) Hidden
    CCC Help Korean (HKLM\...\{2DF4F213-9EC8-CC65-2166-8FCB643AB777}) (Version: 2015.0804.0020.41908 - Advanced Micro Devices, Inc.) Hidden
    CCC Help Norwegian (HKLM\...\{671F8246-7EAE-09E5-288F-724FBA0F3CAE}) (Version: 2015.0804.0020.41908 - Advanced Micro Devices, Inc.) Hidden
    CCC Help Polish (HKLM\...\{DA6158CC-4F39-F6D3-350B-8A23DE724C0A}) (Version: 2015.0804.0020.41908 - Advanced Micro Devices, Inc.) Hidden
    CCC Help Portuguese (HKLM\...\{542E5DF1-1D93-06EE-D028-E0B0AA698A66}) (Version: 2015.0804.0020.41908 - Advanced Micro Devices, Inc.) Hidden
    CCC Help Russian (HKLM\...\{69890E17-427E-2935-B93B-9AFF5F0DFBB8}) (Version: 2015.0804.0020.41908 - Advanced Micro Devices, Inc.) Hidden
    CCC Help Spanish (HKLM\...\{ADEF7E12-4B86-5FE8-7584-64174FDDDBF3}) (Version: 2015.0804.0020.41908 - Advanced Micro Devices, Inc.) Hidden
    CCC Help Swedish (HKLM\...\{9D39BD38-B79B-9F82-86F8-B273CD838D6D}) (Version: 2015.0804.0020.41908 - Advanced Micro Devices, Inc.) Hidden
    CCC Help Thai (HKLM\...\{B2C836FF-A6EE-B7A9-A2E7-6238F867B407}) (Version: 2015.0804.0020.41908 - Advanced Micro Devices, Inc.) Hidden
    CCC Help Turkish (HKLM\...\{A5224779-E542-8455-C003-7D3C0611B709}) (Version: 2015.0804.0020.41908 - Advanced Micro Devices, Inc.) Hidden
    CCleaner (HKLM\...\CCleaner) (Version: 5.34 - Piriform)
    Combined Community Codec Pack 2015-10-18 (HKLM\...\Combined Community Codec Pack_is1) (Version: 2015.10.19.0 - CCCP Project)
    Dropbox (HKCU\...\Dropbox) (Version: 3.4.3 - Dropbox, Inc.)
    DVDFab 9.2.0.8 (06/08/2015) (HKLM\...\DVDFab 9_is1) (Version:  - Fengtao Software Inc.)
    Free M4a to MP3 Converter 8.4 (HKLM\...\Free M4a to MP3 Converter_is1) (Version:  - ManiacTools.com)
    Google Chrome (HKLM\...\{1B729E3D-B16D-3A41-A9AE-6AEC20C6580D}) (Version: 60.0.3112.113 - Google, Inc.)
    Google Toolbar for Internet Explorer (HKLM\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
    Google Toolbar for Internet Explorer (HKLM\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.8231.2252 - Google Inc.)
    Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
    Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
    ImgBurn (HKLM\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
    IncrediMail (HKLM\...\{35505AE1-27E2-4206-B3BF-58771803B8D0}) (Version: 6.6.0.5288 - IncrediMail) Hidden
    IncrediMail 2.5 (HKLM\...\IncrediMail) (Version: 6.6.0.5288 - IncrediMail Ltd.)
    Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.1930 - Intel Corporation)
    Intel® Management Engine Interface (HKLM\...\HECI) (Version:  - Intel Corporation)
    Intel® Network Connections 22.6.6.0 (HKLM\...\PROSetDX) (Version: 22.6.6.0 - Intel)
    iSkysoft Video Converter Ultimate(Build 5.2.1.0) (HKLM\...\iSkysoft Video Converter Ultimate_is1) (Version: 5.2.1.0 - iSkysoft Software)
    iTunes (HKLM\...\{F32DC846-4457-40A8-BECA-BCC0E960BC53}) (Version: 11.4.0.18 - Apple Inc.)
    Java 8 Update 144 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F32180144F0}) (Version: 8.0.1440.1 - Oracle Corporation)
    Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.144.1 - Oracle Corporation) Hidden
    MailWasher (HKLM\...\{6274A6B6-DF02-48A4-940D-F18775909906}) (Version: 7.11 - Firetrust)
    Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
    Microsoft .NET Framework 4.7 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.7.02053 - Microsoft Corporation)
    Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.6.140.0 - Microsoft Corporation)
    Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
    Microsoft Office Enterprise 2007 (HKLM\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
    Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
    Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.0.4035.0328 - Microsoft Corporation)
    Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50907.0 - Microsoft Corporation)
    Microsoft SQL Server Compact 3.5 SP2 ENU (HKLM\...\{3A9FC03D-C685-4831-94CF-4EDFD3749497}) (Version: 3.5.8080.0 - Microsoft Corporation)
    Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
    Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
    Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
    Mozilla Firefox 55.0.3 (x86 en-US) (HKLM\...\Mozilla Firefox 55.0.3 (x86 en-US)) (Version: 55.0.3 - Mozilla)
    Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 55.0.3.6445 - Mozilla)
    Mozilla Thunderbird 52.3.0 (x86 en-GB) (HKLM\...\Mozilla Thunderbird 52.3.0 (x86 en-GB)) (Version: 52.3.0 - Mozilla)
    MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
    MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
    MSXML 4.0 SP3 Parser (HKLM\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
    MSXML 4.0 SP3 Parser (KB2758694) (HKLM\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
    Nero 6 Ultra Edition (HKLM\...\Nero - Burning Rom!UninstallKey) (Version:  - )
    Nero ControlCenter (HKLM\...\{ABC88553-8770-4B97-B43E-5A90647A5B63}) (Version: 11.0.16700 - Nero AG) Hidden
    Nero ControlCenter Help (CHM) (HKLM\...\{CDFE8F95-F80F-4115-9C3F-0E1FD8F9F58C}) (Version: 15.0.00015 - Nero AG) Hidden
    Nero Core Components (HKLM\...\{BEBEE34D-84A2-4EDD-8BEA-96CC54371263}) (Version: 11.0.24300 - Nero AG) Hidden
    Nero Info (HKLM\...\{B791E0AB-87A9-41A4-8D98-D13C2E37D928}) (Version: 16.0.1003 - Nero AG)
    Nero SoundTrax (HKLM\...\{3D62438A-C6E0-4160-B3CC-D6B5158782D3}) (Version: 12.0.03300 - Nero AG)
    Nero SoundTrax (HKLM\...\{C6AD6651-8F59-427B-982B-B4A03C606691}) (Version: 12.0.12000 - Nero AG) Hidden
    Nero SoundTrax Help (CHM) (HKLM\...\{094B6CBC-D20C-4962-818C-B1CC4F366C10}) (Version: 12.0.14000 - Nero AG) Hidden
    Nero Update (HKLM\...\{65BB0407-4CC8-4DC7-952E-3EEFDF05602A}) (Version: 11.0.13300.42.0 - Nero AG) Hidden
    neroxml (HKLM\...\{56C049BE-79E9-4502-BEA7-9754A3E60F9B}) (Version: 1.0.0 - Nero AG) Hidden
    Noiseware Community Edition (HKLM\...\{CB3B7C24-30A1-4961-8039-94919F5ED2EE}) (Version: 2.6.0.1 - Imagenomic)
    Paint Shop Pro 7 ESD (HKLM\...\{D6DE02C7-1F47-11D4-9515-00105AE4B89A}) (Version: 7.0.0.0000 - Jasc Software Inc)
    Photo Notifier and Animation Creator (HKLM\...\{788A0222-5690-4212-AA9C-C48FD0E1C9AE}) (Version: 1.0.0.1009 - IncrediMail) Hidden
    PowerDVD (HKLM\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version: 7.0.2414.0 - CyberLink Corporation)
    Prerequisite installer (HKLM\...\{3AAB08A3-F129-4BD5-B409-AE674F93759D}) (Version: 12.0.0005 - Nero AG) Hidden
    QuickTime 7 (HKLM\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
    RealDownloader (HKLM\...\{0f83759a-ef7e-43bf-b75b-15e2a540e20d}) (Version: 18.1.6.165 - RealNetworks) Hidden
    RealDownloader (HKLM\...\{25C2B7A5-3DED-45E8-B1E8-B8596E847382}) (Version: 18.1.6.165 - RealNetworks) Hidden
    RealDownloader (HKLM\...\{496CA6A6-13F4-49AA-9A27-CD96CF65B29A}) (Version: 18.1.6.161 - RealNetworks, Inc.) Hidden
    RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
    RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM\...\{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}) (Version: 10.0 - RealNetworks, Inc) Hidden
    RealPlayer (RealTimes) (HKLM\...\RealPlayer 18.1) (Version: 18.1.6 - RealNetworks)
    Realtek HDMI Audio Driver for ATI (HKLM\...\{5449FB4F-1802-4D5B-A6D8-087DB1142147}) (Version: 6.0.1.6034 - Realtek Semiconductor Corp.)
    RealUpgrade 1.1 (HKLM\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
    SafeZone Stable 4.58.2552.909 (HKLM\...\SafeZone 4.58.2552.909) (Version: 4.58.2552.909 - Avast Software) Hidden
    Samsung Kies (HKLM\...\{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.6.1.13105_7 - Samsung Electronics Co., Ltd.) Hidden
    Samsung Kies (HKLM\...\InstallShield_{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.6.1.13105_7 - Samsung Electronics Co., Ltd.)
    Samsung Kies3 (HKLM\...\{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.16084.2 - Samsung Electronics Co., Ltd.) Hidden
    Samsung Kies3 (HKLM\...\InstallShield_{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.16084.2 - Samsung Electronics Co., Ltd.)
    Samsung USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.61.0 - Samsung Electronics Co., Ltd.)
    Serif PhotoPlus 7.0 (HKLM\...\{BEFCB74C-C49F-4327-8EDF-3A81A574AC0F}) (Version:  - )
    Serif PhotoPlus 7.0 Resource CD-ROM (HKLM\...\{1D4AE68D-CC48-401D-A5DC-B7A78E827492}) (Version:  - )
    Skype™ 7.40 (HKLM\...\{3B7E914A-93D5-4A29-92BB-AF8C3F66C431}) (Version: 7.40.103 - Skype Technologies S.A.)
    SpywareBlaster 5.5 (HKLM\...\SpywareBlaster_is1) (Version: 5.5.0 - BrightFort LLC)
    swMSM (HKLM\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
    Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
    UpdateService (HKLM\...\{E3AE96D6-E196-45B4-AF62-2B41998B9E37}) (Version: 1.0.0 - RealNetworks, Inc.) Hidden
    vc2012_redist (HKLM\...\{9402AEF2-5981-4097-8BE2-6501DAC4DBFD}) (Version: 1.0.0.0 - Realnetworks) Hidden
    VCRedistSetup (HKLM\...\{3921A67A-5AB1-4E48-9444-C71814CF3027}) (Version: 1.0.0 - Nero AG) Hidden
    Video Downloader (HKLM\...\{751FF83F-61D7-4EE3-A23F-C77A431709B7}) (Version: 1.3.0 - RealNetworks) Hidden
    Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
    VLC media player (HKLM\...\VLC media player) (Version: 2.2.6 - VideoLAN)
    vs2015_redist x86 (HKLM\...\{BD46163A-0331-4A61-B65A-7B66D7C93F8E}) (Version: 1.0.0.0 - Realnetworks) Hidden
    WinRAR 5.40 (32-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.0 - win.rar GmbH)

    ========================= Devices: ================================

    Name: PS/2 Compatible Mouse
    Description: PS/2 Compatible Mouse
    Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
    Manufacturer: Microsoft
    Service: i8042prt
    Device ID: ACPI\PNP0F13\4&34572F65&0
    Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
    Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
    Devices stay in this state if they have been prepared for removal.
    After you remove the device, this error disappears.Remove the device, and this error should be resolved.

    Name: Standard PS/2 Keyboard
    Description: Standard PS/2 Keyboard
    Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}
    Manufacturer: (Standard keyboards)
    Service: i8042prt
    Device ID: ACPI\PNP0303\4&34572F65&0
    Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
    Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
    Devices stay in this state if they have been prepared for removal.
    After you remove the device, this error disappears.Remove the device, and this error should be resolved.

    ========================= Memory info: ===================================

    Percentage of memory in use: 34%
    Total physical RAM: 3567.3 MB
    Available physical RAM: 2331.64 MB
    Total Virtual: 7132.93 MB
    Available Virtual: 5728.87 MB

    ========================= Partitions: =====================================

    1 Drive c: () (Fixed) (Total:148.91 GB) (Free:83.34 GB) NTFS
    3 Drive e: (Backup Drive) (Fixed) (Total:931.51 GB) (Free:720.34 GB) NTFS

    ========================= Users: ========================================
    ========================= Minidump Files ==================================

    No minidump file found

    **** End of log ****


    • 0

    #4
    RKinner

    RKinner

      Malware Expert

    • Expert
    • 19,887 posts
    • MVP

    Not seeing much that would slow it down.  Let's see what speedtest says:

     

    http://speedtest.att.com/speedtest/

     

    Is that about what you pay for?

     

    I don't see any sign of malware but it wouldn't hurt to let Avast do a boot-time scan.

     

    It takes like 6 hours so I usually let it run at night.
     
     
    Click on the Avast ball.  Then click on Protection, then on Antivirus, then on Other Scans then on Boot-time Scan.  Click on Install Special Definitions.  Click on Run on Next PC Reboot.
     
      Reboot and let it run a scan.  It may take hours.
    Once it finishes it should load windows.   Mute your speakers so it doesn't wake you up when Windows boots.
     
    When you reboot you will see the scan start.  It will tell you where it saves its log.  Usually it's C:\ProgramData\AVAST Software\Avast\report\aswBoot.txt but it might change so verify the location.   This is a hidden location so you will need to tell Windows to let you see it:
     
     
    Copy and paste the text from the log to a Reply when done.

    • 0

    #5
    Django2009

    Django2009

      Member

    • Topic Starter
    • Member
    • PipPip
    • 45 posts

    This is what someone else has paid for yes. I just use it when I'm there. They are told they should be getting a speed of 16.5mbps. But the are getting 3mbps less!

    So just wondering if there's a problem somewhere. Run a speed test and was peaking at 13.3mbps

     

    AVAST BOOTscan result revealed nothing

     

    09/21/2017 11:05
    Scan of all local drives

    Number of searched folders: 1400
    Number of tested files: 91812
    Number of infected files: 0


    • 0

    #6
    RKinner

    RKinner

      Malware Expert

    • Expert
    • 19,887 posts
    • MVP

    I think you need to complain to your ISP.  It doesn't look like the problem is on your PC.


    • 0

    #7
    Django2009

    Django2009

      Member

    • Topic Starter
    • Member
    • PipPip
    • 45 posts

    ok thanks


    • 0






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