Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Windows 7 Laptop randomly shutting down


  • Please log in to reply

#1
RebelGamer137

RebelGamer137

    Member

  • Member
  • PipPipPip
  • 267 posts

My Toshiba Satellite that might father is using currently just started randomly shutting down. It is a very old laptop. More then 5 years old. Is there any reason for it shutting down randomly? All he is doing is surfing the web while this happens.

 

EDIT It also just blue screened.


Edited by RebelGamer137, 24 September 2017 - 10:42 PM.

  • 0

Advertisements


#2
FreeBooter

FreeBooter

    Member 1K

  • Member
  • PipPipPipPip
  • 1,092 posts
Hi RebelGamer137,


Laptop could be overheating use SpeedFan to monitor laptop temperatures.


Upload Dump Files:
NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

Edited by FreeBooter, 25 September 2017 - 01:02 AM.

  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP