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Screeen Saver & Display shut off not working

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#1
turboford

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On my HP all-in1 running Windows 10 64bit, the screen saver and display power off do not work reliably.  They will work ocasionally but only briefly.  Where should I look?


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#2
FreeBooter

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Publish a Snapshot using Speccy, taking care to post the link of the snapshot in your next post.

Go to Piriform's website, and download the free version on the left. Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.

Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the Add Reply button. Right-click in the empty space of the Reply box and click Paste. Then, click Send below the Reply box.
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#3
turboford

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Why are you suggesting this?


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#4
FreeBooter

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I need to view system information this can help resolve your issue.
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#5
turboford

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Here is the link  http://speccy.pirifo...hNwtECq6vVKtDhP

 

Jim


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#6
turboford

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Here is the link  http://speccy.pirifo...hNwtECq6vVKtDhP

 

Jim


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#7
FreeBooter

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Speccy link does not work for me can you post a new link please.
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#8
turboford

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Here is the link  http://speccy.pirifo...hNwtECq6vVKtDhP

 

Jim


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#9
turboford

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Here is the link  http://speccy.pirifo...hNwtECq6vVKtDhP

 

Jim


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#10
FreeBooter

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Disconnect all connected devices to see issue resolves.

Disable Norton Security see issue resolves.

Temperatures in computer is high its not overheating you should clean dust and dirt from inside your computer and apply new thermal paste to CPU.
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