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Windows not Responding or very slow to load (Resolved).


Best Answer phillpower2 , 15 October 2017 - 07:24 AM

AntivirusKaspersky Internet SecurityAntivirus: EnabledVirus Signature Database: Up to dateMalwarebytesAntivirus: EnabledVirus Signature Database: Up to date   A quick look at Speccy... Go to the full post »


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#1
george01

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Boot computer up and goes to the main screen. All logos showing , but if I try to connect to the internet or any programmes the computer sits for ages and nothing happens. Eventually I get a  message saying 'Windows not Responding'. I rolled the computer back to a safe restore using Acronis true image and at first it's fine but over 24hrs the same problems occur. I have run Malware full scan and Kaspersky full scan and there are no viruses being recorded.  Also checked that drivers are all up to date. Next to re-installing the operating system am at a loss to know where to go next.

 

I have to add that the windows not responding doesn't come up every time.

 

Eventually the computer will load up and runs fairly good, but not as it used too.

 

Appreciate any pointers that may help.  Thanks!


Edited by george01, 03 October 2017 - 05:03 AM.

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#2
FreeBooter

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Please boot Windows OS into Safe Mode and let us know if issue resolved or not.
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#3
george01

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Yes I can boot into safe mode and I opened programmes within to check. they all opened OK. Soon as I go back to norm - same old story. Windows not responding.

Windows 10 by the way which I have on a separate partition is fine.


Edited by george01, 03 October 2017 - 11:41 AM.

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#4
FreeBooter

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I would like to have you run a Clean Boot.

How to perform a Clean Boot.

Warning: Disabling items in Services or Startup may leave your anitivirus disabled until the process is ended. For this reason I would suggest that you perform this process off line.

Press the 7W6b39o.png keys to open Run, then type msconfig in the search box. This will open System Configuration.

If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation.

(1) Click/tap on the General tab.

(2) Click/tap on the Selective startup option.

(3) Remove the check mark in the Load startup items check box.

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4. Click on the Services tab.

5. Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running.

6. Click Disable all, this will remove all of the check marks in the Services list.

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7. Click on Apply then OK

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Click on Restart in the window that opens.

When the computer is restarted it will boot normally.

If the problem does not continue after the restart please do the following.

8. Divide the number of these services and startup programs by two and you place checks in the first half of these, then restart the computer.

9. If the problem doesn't return in those services remove the checks and place checks in the remaining services and restart the computer.

10. When you find which half the service is in go on to the next step.

11. The half which has the service causing this problem remove half of the checks as you did previously to see which half has this service. Restart the computer.

12. If it isn't in the first half of these services, do the same with the last half of the services.

13. Once you have narrowed it down to the last three or four services remove the checks one at a time till you find the service at fault.

Once you have found the service post it in your topic. Do not take any action until I suggest the next step.
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#5
george01

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did as you advised. However, somehow my firewall (kaspersky) became disabled and kept reverting to 2016 version and wouldn't load. Subsequently have had to revert to a good point and start again. It started fine after I reverted but in the past it has gradually slowed over a 24 hr period. Will leave for some hours then start again and do as you advisedthen  post the results. Tx for your help


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#6
FreeBooter

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You are very welcome!

 

Checkout my tutorial for boosting speed of Windows OS.

 

"Tweaking & Optimizing Windows"

https://www.bleeping...mizing-windows/


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#7
george01

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Finally got it all done. Result - it's Malwarebytes Services that's slowing it all down. Reluctant to get rid of it. Would deleting and reinstalling be an answer?


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#8
phillpower2

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If I may chime in while FreeBooter is offline  :)

 

Create a new system restore point, uninstall MBAM, restart and test, if the computer runs ok, create a new restore point then try downloading MBAM again and test.


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#9
george01

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Will try as I have to create an ongoing restore point with Acronis. Thanks


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#10
phillpower2

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You are welcome  :)


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#11
phillpower2

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Not heard back from you george01 , do you still require assistance or is the issue now resolved, an update would be appreciated.


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#12
george01

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Yes. Still getting the same problem . I took malwarebytes out and installed with v2. (last years), and it worked ok. Soon as i upgraded to v3. problems began again.
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#13
FreeBooter

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Download the latest version using the following link: Download MB-Clean   


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#14
george01

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Ok. Will do.
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#15
george01

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I ran the programme and have pinned the results below. Thanks


Edited by george01, 14 October 2017 - 08:05 AM.

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