Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Windows not Responding or very slow to load (Resolved).


Best Answer phillpower2 , 15 October 2017 - 07:24 AM

AntivirusKaspersky Internet SecurityAntivirus: EnabledVirus Signature Database: Up to dateMalwarebytesAntivirus: EnabledVirus Signature Database: Up to date   A quick look at Speccy... Go to the full post »


  • Please log in to reply

#16
george01

george01

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 118 posts

Have restarted computer after the download and it appears to be running OK. Will restart a couple of times and post outcome. Thanks


  • 0

Advertisements


#17
FreeBooter

FreeBooter

    Member 1K

  • Member
  • PipPipPipPip
  • 1,119 posts

Please delete attached file it contains your MalwareBytes product key.


  • 0

#18
george01

george01

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 118 posts

Pinned the wrong one and have now deleted the other. However, will advise if running OK after several re-boots. Thanks


  • 0

#19
george01

george01

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 118 posts

Back to normal. I opened Explorer - opened - then not responding - responding - then not responding.  Checked other programmes. Live mail not opening. Have stopped Malwarebytes and will run that programme again and post the results here. Thanks


  • 0

#20
george01

george01

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 118 posts

attached the result file. thanks

Attached Files


  • 0

#21
FreeBooter

FreeBooter

    Member 1K

  • Member
  • PipPipPipPip
  • 1,119 posts

Hi george01,

 

Does the computer work normally with MalwareBytes uninstalled?


  • 0

#22
george01

george01

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 118 posts
Yes it does.
  • 0

#23
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 21,401 posts

From your OP;

 

I have run Malware full scan and Kaspersky full scan 

 

 

Malwarebytes v3 and the v2 that you have also tried are both AV programs that like Kaspersky offer real-time protection, do you still have both programs on your computer.


  • 0

#24
george01

george01

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 118 posts
I used malwarebytes scan which deletes all and installs v3. I did have v2 and it used to run ok, kept prompting to update but i ignored it.
  • 0

#25
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 21,401 posts

Download then run Speccy (free) and post the resultant url for us, details here,  this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

Edit to add:

 

I used malwarebytes scan which deletes all and installs v3. I did have v2 and it used to run ok

 

 

Was asking if you had both MBAM premium and Kaspersky AV on your computer, you mentioned doing a full scan with both programs in your OP.


  • 0

Advertisements


#26
george01

george01

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 118 posts

below is the url. Thanks

 

http://speccy.pirifo...HKo1KGRAsdyaCrd


  • 0

#27
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 21,401 posts
✓  Best Answer
Antivirus
Kaspersky Internet Security
Antivirus: Enabled
Virus Signature Database: Up to date
Malwarebytes
Antivirus: Enabled
Virus Signature Database: Up to date
 

 

 

A quick look at Speccy tells us that you have two AV programs installed and it is highly likely that this is the cause of your troubles, in case you are not aware, having two AVs causes conflicts such as slowing down and crashing + it can actually leave you with no protection should the programs cancel each other out.

 

Is MBAM Premium the 14 day free trial and is Kaspersky a paid for product, either way one of them has to go, will go back to your Speccy report to see if there is anything else untoward.


  • 0

#28
george01

george01

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 118 posts
They are both paid for versions. Strange as they were getting along ok up till a few weeks ago when the problem started. I suppose MBAM would have to be the one to go?
  • 0

#29
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 21,401 posts

See tutorial here courtesy of admin and in particular the warning in red.

 

What I would suggest seeing as they are both paid for products, you have tried running Kaspersky on it`s own and had no problems, make sure that you have your Kaspersky licence key written down and stored somewhere safe then uninstall the program using the uninstaller tool from here restart the computer and test, if you have no problems running MBAM then decide which program you wish to keep, at least this way you will at least be able to make sure that you are sticking with a stable AV product and not one that could start causing you the same lag and problems with Windows.

 

Only other thing of note is that you are getting near the limit with how much free storage space is on the C: drive, it should not be allowed to go less than 25% free if at all possible, the lower the storage space is allowed to go the higher the chances that Windows will become corrupt.


  • 0

#30
george01

george01

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 118 posts
Ok will do. I can increase the size of c drive as i have unused space on the disc in spare partition.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP