Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Windows 10 randomly crashing (Resolved).

- - - - -

Best Answer OhAyePal , 12 October 2017 - 01:38 PM

It all seems great now. The most stable it has been since I rebuilt the pc. Last time I set it up, it had trouble finding drivers for a firewire card I have. This time no issues whatsoever. It ma... Go to the full post »


  • Please log in to reply

#1
OhAyePal

OhAyePal

    Member

  • Member
  • PipPip
  • 10 posts
This is happening on a relatively new built PC. I have reapplied the thermal paste. Don't really want to have to reinstall windows.

Any tips on how I can figure out what is happening?
  • 0

Advertisements


#2
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 21,272 posts

:welcome:   OhAyePal,

 

I have reapplied the thermal paste. Don't really want to have to reinstall windows.

 

 

When you say "crashing" do you mean a Windows BSOD or the computer itself turning off.


  • 0

#3
OhAyePal

OhAyePal

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
Neither. Sort of freezing where the mouse still moves but nothing responsive
  • 0

#4
paws

paws

    WTT Tech Teacher

  • Tech Academy Moderator
  • 616 posts
Until Phill has the opportunity to get back to you, try booting into safe mode, and see if that improves things.

If it does then it's diagnostically significant....
Regards
paws
  • 0

#5
OhAyePal

OhAyePal

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
Ok will do, thanks
  • 0

#6
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 21,272 posts

Thanks paws  :)  :thumbsup:

 

Will wait on your next update for now but so you know, the reason why I asked specifically what was happening, what you describe is called freezing or hanging and not crashing which is commonly associated with a program such as Windows crashing to a BSOD, when enabled on a computer this generates crash dmps which we would have asked you to check for to help with your troubleshooting.

 

Common causes of a computer hanging/freezing include the following;

 

 
Your computer does not nave enough of free hard drive space
Your PC requires a memory upgrade
Your computer has been running for a long time without a reboot
Computer’s hard drive corrupted or fragmented
Too many applications running at the same time
Your computer is infected with a virus or malicious program (malware)
Fatal or not, hardware conflicts and outdated drivers
Your version of Windows (or other platform you may be using) or other software is out of date.
Computer or processor is overheating
Hardware Failure

  • 0

#7
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 21,272 posts

Not heard back from you OhAyePal, do you still require assistance or is the issue now resolved, an update would be appreciated.


  • 0

#8
OhAyePal

OhAyePal

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
Yes sorry about that. I have struggled to replicate the hanging in safe mode, but the machine seems basically unusable in this state, no graphics drivers ect.

I have backed up my files, and am restoring Windows right now, it has been doing it for 3 hours now with no progress
  • 0

#9
OhAyePal

OhAyePal

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
From the list above, I think mine must either be, hdd corrupted, virus, conflicts or hardware failure.

I have just installed new motherboard, ram, processor
  • 0

#10
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 21,272 posts
Sort of freezing where the mouse still moves but nothing responsive 

 

 


 

 

I have struggled to replicate the hanging in safe mode, but the machine seems basically unusable in this state, no graphics drivers ect.

 

 

But could you access your files and double click on desktop icons etc to open them while in Safe Mode,the reason why the step was suggested by paws was to see if the behaviour changed at all, if it did not it would point more towards a hardware issue but if things improved any more towards software, a bad or missing driver or a third party program conflicting as a couple of examples.

 

am restoring Windows right now, it has been doing it for 3 hours now with no progress 

 

 

How are you restoring Windows, a system restore point, a refresh or a full reset.


  • 0

Advertisements


#11
OhAyePal

OhAyePal

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
A full reset from inside of control panel.
  • 0

#12
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 21,272 posts
But could you access your files and double click on desktop icons etc to open them while in Safe Mode,

 

 

Can you also answer the above for us.

 

A full reset from inside of control panel. 

 

 

That explains why it is taking so long, don`t be surprised if the reset fails and you get a "There was a problem resetting your PC" message, hopefully not. just giving you a heads up.


  • 0

#13
OhAyePal

OhAyePal

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
Ok, didn't know that was a bad option. I'll leave it overnight. If it fails, will do a clean install from a boot able usb tomorrow.

Thanks for the advice
  • 0

#14
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 21,272 posts
But could you access your files and double click on desktop icons etc to open them while in Safe Mode,

 

 

Is there a reason why you are not answering this question, knowing the answer may help us shed some light on what is going on.


  • 0

#15
OhAyePal

OhAyePal

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
Yes I could do that.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP