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#16
RKinner

RKinner

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ternqtxa.sys was mentioned as the problem in your BSODs.  It is a randomly named file so probably malware but it appears to be gone now.

 

If you start up File Explorer (Windows Key + x then choose File Explorer) can you search from its search box?

 

If you Windows Key + x then choose Search can you type anything?

 

 

If you Windows Key + x then choose Run can you type in

services.msc

and hit Enter?

 

Does it bring up the services window?  Scroll down.  Is Windows Search Running?  If not what error do you get when you try to start it.


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#17
wjmccrthy103

wjmccrthy103

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Sorry for the delay.  I did not realize there was a page 2.

 

I was able to enter services.msc, but Windows Search is running.

 

The start menu opens, but I am not able to scroll menu options.

 

The windows search box is grey, and I cannot enter anything.

 

I don't know what the problem could be.

 

Thanks for your help.


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#18
RKinner

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See if you can get Windows Repair All In One to work:  Follow the instructions from Aura on post #34

https://www.sysnativ...html#post130303


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#19
wjmccrthy103

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I ran GMER, and it found TERQTAXAD.sys not TERQTAXA which you were looking for.

 

I also came up with MSIDNTFS.

 

Are these problems causing my slow computer (constant churning)?


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#20
RKinner

RKinner

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Can you post the log from GMER?

 

Can you run MBAR?  https://www.malwareb...om/antirootkit/

 

 

 

Let's also run Rogue Killer

http://www.adlice.co...iller/#download

Portable 64 bits <=Use this one

Download and Save.



Right click on the downloaded file (RogueKillerX64.exe or RogueKiller.exe)  and Run As admin

Start Scan
Start Scan

Will take about 20 minutes to complete.

Open Report
Export TXT (save it to your desktop as rk) Save

Do not let Rogue Killer remove anything until you hear from me.  Leave Rogue Killer up (but minimized) so you won't have to rescan.

Open rk.txt and copy and paste it to your next Reply.
 


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