Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Possible Infection


  • Please log in to reply

#16
preacherswife

preacherswife

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 120 posts

I don't know if we are making progress or not but I was able to d/l the file and when I hit run as admin, it popped up the following...Windows Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk.  It gave an option to hit "More" and it said the following..

App: FRST64.exe Publisher:  Unknown publisher

At that point, it said, I can run it anyway so I did.  At that time, I clicked on run anyway and it only popped up on the screen 2-3 seconds.  :(


  • 0

Advertisements


#17
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 6,652 posts
I have to sign off getting late.

Yes we have made progress frst64 should be on the desktop. What I would do is disable smartscreen and try running FRST64 again.

See here to disable smartscreen
https://www.askvg.co...r-in-windows-8/


I'll post the directions for running FRST64 again.
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

    I will not return until late tomorrow evening,

    Thanks
    Joe :)

  • 0

#18
preacherswife

preacherswife

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 120 posts

Thank you so very much Joe!  We will be gone to church tomorrow evening between 6:30-8:00 (EST)  then we will eat our "weekly"  salad and after that, I will probably work on our church bulletin.  Hopefully, we will be able to pick back up and make some more progress. 

 

Thank you again!


  • 0

#19
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 6,652 posts
You're welcome !
  • 0

#20
preacherswife

preacherswife

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 120 posts

I feel like the most unintelligent person right now.  I have opened the "Security and Maintenance" page but there is nothing that says "Change Windows Smart Screen Settings" anywhere so I am unsure of what to do.

 

I'm posting all things as they come my way because I don't want to leave you in the dark about what is happening.


  • 0

#21
preacherswife

preacherswife

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 120 posts

I feel like the most unintelligent person right now.  I have opened the "Security and Maintenance" page but there is nothing that says "Change Windows Smart Screen Settings" anywhere so I am unsure of what to do.

 

I'm posting all things as they come my way because I don't want to leave you in the dark about what is happening.


  • 0

#22
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 6,652 posts
Not to worry.

Are you using the Edge browse ?
  • 0

#23
preacherswife

preacherswife

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 120 posts

No, I am running Firefox.


  • 0

#24
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 6,652 posts
I wonder if it's because of creators-update, you don't see (Change Windows Smart Screen Settings") in the creators update addition of windows 10 things got moved around a bit.

The link below speaks of that very issue. Anything is possible :)

https://winaero.com/...reators-update/
  • 0

#25
preacherswife

preacherswife

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 120 posts

Joe, I have disabled what you said to do in Windows Defender.  Now what do I do?


  • 0

Advertisements







Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP