I don't know if we are making progress or not but I was able to d/l the file and when I hit run as admin, it popped up the following...Windows Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk. It gave an option to hit "More" and it said the following..App: FRST64.exe Publisher: Unknown publisher
At that point, it said, I can run it anyway so I did. At that time, I clicked on run anyway and it only popped up on the screen 2-3 seconds.