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Tricked by fake aol support - Zeus virus


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#1
TweetyBird

TweetyBird

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I somehow managed to locate a fake aol support phone number this afternoon.  I called to ask about new settings the real aol is asking people who use third party email programs to access their email.  I should have been suspicious the moment the phone was answered but I was dumb.  They asked a few general questions and asked to take remote control of my computer.  They said there had been unsuccessful attempts to access my email.  Once they took over, they proceeded to show me the bad IP addresses.  Then they showed me that Zeus had been 97% downloaded onto my computer.  They said they were going to upgrade my Outlook to 2016, add Lifelock, 360, and something I can't remember.  I said I wanted none of it.  They came up with a price of $250.00.  I said no.  They added more pressure and dropped the price if I did not get one of the things they were suggesting. They said iZeus was at 97% download (even showed me the Zeus 97% at the end of a long list of things) and could finish any time and get into my bank accounts. I told them no way and hung up. By then I figured I had been scammed.  I called Norton tech support and let them connect remotely.  They did a scan and used their Power Eraser.  Nothing showed up and they said I was fine.  They also said their program would stop Zeus if it would try to install.  After that, I changed all banking passwords as well as the passwords of any other site that may affect my finances.  I've done a restart on my computer and things seem ok.  Is there anything else I should do?  I did not give them my credit card number.  Operating system Windows 8.1.  NAV up to date.  Best guess- do you think I am ok?  Thanks!  I just can't believe I fell for that.  I'm usually so cautious.


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#2
zep516

zep516

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Hi! My name is zep516 and Welcome to Geekstogo!
I'll do the best I can to resolve your computer issue
Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, don't continue Stop and ask! Never be afraid to ask questions! :)

We can take a look at things for you. Please follow instructions below and post the 2 log files.


Everything gets download to the desktop and tools are "Run as administrator."

Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

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