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Windows 10 Wont Start Dell XPS8500

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#1
Tar

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Hi,

Yesterday when I tried to put the computer onto a sleep mode it did not want to sleep, but instead it tried to restart itself and it got no where.  Windows 10 does not want to start by itself.

It goes to the blue screen where there is an option that looks like this: https://www.windows1...ents/1-png.440/

 

Reseting it does nothing.

 

I was able to turn it on through the advanced option and safe mode, in safe mode it looks to be working but it does not want to work in a normal fashion.

 

Is there some kind of test that needs to be ran?

 

Thank you,

 


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#2
Tar

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Now, I'm getting an iaStorA.sys error when I try to turn it on and can only do things through safemode.

Its a Dell XPS8500

Win 10 Pro

Version 1703

OS 15063.608

 

Intel core i7-3770 cpu @ 3.4 ghz 3.39 ghz

64 bit os

x64 based processor


Edited by Tar, 12 October 2017 - 11:59 PM.

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#3
FreeBooter

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Did you install anything before Blue Screen Of Death happened?


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#4
Tar

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Nothing new was installed. Only a chrome update and the usual windows updates.
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#5
FreeBooter

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I would like to have you run a Clean Boot.

How to perform a Clean Boot.

Warning: Disabling items in Services or Startup may leave your anitivirus disabled until the process is ended. For this reason I would suggest that you perform this process off line.

Press the 7W6b39o.png keys to open Run, then type msconfig in the search box. This will open System Configuration.

If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation.

(1) Click/tap on the General tab.

(2) Click/tap on the Selective startup option.

(3) Remove the check mark in the Load startup items check box.

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4. Click on the Services tab.

5. Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running.

6. Click Disable all, this will remove all of the check marks in the Services list.

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7. Click on Apply then OK

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Click on Restart in the window that opens.

When the computer is restarted it will boot normally.

If the problem does not continue after the restart please do the following.

8. Divide the number of these services by two and you place checks in the first half of these, then restart the computer.

9. If the problem doesn't return in those services remove the checks and place checks in the remaining services and restart the computer.

10. When you find which half the service is in go on to the next step.

11. The half which has the service causing this problem remove half of the checks as you did previously to see which half has this service. Restart the computer.

12. If it isn't in the first half of these services, do the same with the last half of the services.

13. Once you have narrowed it down to the last three or four services remove the checks one at a time till you find the service at fault.

Once you have found the service post it in your topic. Do not take any action until I suggest the next step.


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#6
Tar

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Thanks for the help.  Stangely after I posted that and unplugged the computer and replaced the motherboard battery everything seems to be working.  I did what you posted as well and really no changes.

 

Thanks,


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#7
FreeBooter

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Please let us know if problem persist.


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