Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works

COM Error crashes computer when trying to email

  • Please log in to reply




  • Topic Starter
  • Member
  • PipPipPip
  • 124 posts

Sorry for the delay...my mother-in-law passed away and we have been working on the funeral arraignments.


I downloaded the 2 requested items and now windows wants to replace the driver on the 4400 graphics card.






Edited by shorthaul99, 16 January 2018 - 04:49 PM.

  • 0




    Malware Expert

  • Expert
  • 20,338 posts
  • MVP

Delays are no problem.  I don't keep track.  Life gets in the way sometimes.


What date does it say your current driver is?  Is this newer?  If is go for it.  If older then tell it to ignore that update.

  • 0




  • Topic Starter
  • Member
  • PipPipPip
  • 124 posts

I have the newest one so I told windows to ignore it.


Anything I can do tonight before we leave out of town for the funeral tomorrow?

Edited by shorthaul99, 16 January 2018 - 08:11 PM.

  • 0




  • Topic Starter
  • Member
  • PipPipPip
  • 124 posts

I think I just figured out the fix on the email issue. It was a setting in the email setup where the default settings were for Yahoo and AT&T internet


is through yahoo but the outbound SMTP settings had changed to att.net instead of whatever yahoo basic settings were. I will monitor for awhile and give you an update.




  • 0




  • Topic Starter
  • Member
  • PipPipPip
  • 124 posts

I am happy to report that the last fix fixed the problem for good. I cannot express to you how much I truly appreciate all of your time and help!!


Can you help walk me through deleting and cleaning my desktop to pre malware tuning status?

  • 0



    Malware Expert

  • Expert
  • 20,338 posts
  • MVP

Time to clean up:
IF we used a fixlist in FRST to clean your PC:
To delete the Quarantine Folder used by FRST create a fixlist.txt file with just the following line:


Save the fixlist.txt to the same folder as FRST then run FRST and hit Fix.  You can easily delete any other folders and logs.
Otherwise just delete any files and logs from FRST.
If we installed Speccy it needs to be uninstalled.  Process Explorer, VEW, AdwCleaner, JRT  and their logs and Speccy's log can just be deleted.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.  Flash is now the most malware targeted program so it must be kept up to date.  Be careful with Adobe.  They are fond of offering optional downloads like yahoo or Ask toolbars or that worthless McAfee Security Scan.  Go slow and uncheck the optional stuff.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions.

If you use Chrome/Firefox/Edge then get the Ublock Origin extension.  For IE go to adblockplus.org  and get the program.
If Chrome/Firefox is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox. Close Chrome/Firefox/Skpe. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow starting..

If you use Facebook you need FB Purity: http://www.fbpurity.com/
To prevent a relatively new phishing attack:  In Firefox, type:


in the URL box and hit Enter.  You should get a new page of options (if you get a notice about voiding the warranty just cancel the warning).  In the Search box put in


You should only get 2 options:
We want it to say True but by default it is False so double click on it to toggle from False to True.
 "network.standard-url.punycode-host" Leave this one at default of Flase.
Close and restart firefox.

To test it you can go to:


If the value is false you will see https://www.apple.cominstead of the correct value

If you are a Facebook user get the FB Purity extension for your browser:
This will stop all of the suggested pages and ads so that Facebook loads much quicker.

Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will probably be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.combeforeyou open them.

Due to a recent rise in the number of Crytolocker infections I am now recommending you install:



The free version does not update on its own so you should check for updated versions once in a while. When you install it the default is NONE which is kind of worthless so change it to Standard or default. If you have problems after installing CryptoPrevent you can just uninstall it.

If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.  See http://www.king5.com...0637284.htmlandhttp://www.seattlepi...ted-1344185.php for why encryption is important.  If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.

Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.  IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level.  OK.

Recommended software (If you need software to do any of the following,  this is free software that works well and is safe.  I am not saying you must download it):  
Compression:  7-zip.  Avoid WinRar and WinZip as the free versions have adware.
Video Player:  VLC  Unlike Windows Medi Player it never seems to need extra files to work.
Photo organizer and editor:  Google's Picasa.  While it has been discontinued by Google you can still get it at:
Office like free program:  Open Office: https://www.openoffice.org/download/
LibreOffice: https://www.libreoffice.org/
Free Anti-Virus:  Avast
Free Malware prevention:  MBAM: Free version at https://www.malwareb...m/mwb-download/
Can run with your anti-virus.
Paid Anti-Virus:  Kaspersky or BitDefender
Root Kit Detector:  MBAR: https://www.malwareb...om/antirootkit/
Process Explorer:  Show you what is running on the PC.  Like Task manager but better:  http://live.sysinter...com/procexp.exe
WhoCrashed: Why did your system crash?
Then click on Download free home edition
where it says:
WhoCrashed 5.51
Comprehensible crash dump analysis tool
for Windows 10/8.1/8/7/Vista/XP/2012/2008/2003 (x86 and x64)
System Health:
http://www.filehippo.com/download_speccy (Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  Decline CCleaner if offered.  Pay attention to SMART info on your hard drives and to temps.  If in doubt about temps try:
SpeedFan:  Try speedfan
Download, save and Install it (Win 7 or Vista right click and Run As Admin.) then run it.
Download Flash and Video.  To save flash video.  Works with Firefox.  https://addons.mozil...lash-and-video/

Advanced System Care
Spybot S&D
Any P2P software especially if it comes from Conduit.
Registry Cleaners
Driver updating software.
PC fixing or Speed up software.
Running more than one anti-virus.
Seagate hard drives.  If you have one it's going to fail on you so backup your data now!

  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP