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Blue screen of death

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#31
DonnaB

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Wait! You still have the PC in your possession? I'm not ready to give up yet if you want to try a few things here. In post #20 you said you got to the following screen:

W10 recovery.JPG

Try clicking on those 3 options at the bottom of that screen. Where do they take you and what other options are offered?

I have to leave for about an hour and will be back. Go through those 3 options above and share with me\us what you find.

PS: I replied to your PM about cost for postage, Please read it.
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#32
Malcolm1777

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Yes thats the screen i get. I try do safe mode and other options in startup list, they all take me back to "pc found errors must restart"


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#33
Malcolm1777

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  1. Here are screenshots...they are hard to see

IMG_20171024_212924.jpg

 

IMG_20171027_211302.jpg

 

IMG_20171108_231135.jpg


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#34
DonnaB

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Look inside the battery compartment to see if there is a sticker in there with your product key.

Earlier you had access to a command prompt using that aomei backupper program. See if you can get back to that command prompt and type in the following:

chkdsk /r

or

sfc /scannow
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#35
Malcolm1777

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Ugh, once i tried opening the underside of pc, took a delicate hand disconnecting/connecting the tabs that operate the keyboard and trackpad. But! If the key is really stored there, i will get in there. So much trouble finding key. With vista in 2008, np at all


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#36
DonnaB

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If there is no removal battery then there would be no battery compartment. The product key will not be found inside the laptop.

Please see if you can do the following in a command prompt:

chkdsk /r

or

sfc /scannow
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#37
dmccoy

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I dont understand why you dont try the advice i had given you about restoring your registry. Thhis may solve your issue

Cmd prompt type thhe following
Xcopy d:\Windows\System32\config\regback d:\Windows\System32\config
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#38
Malcolm1777

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Excuse too many doublepost

 

Ok, i typed chkdsk/c and it said "errors detected in the uppercase file" it said run chkdsk with the /f (fix) option to correct these. Tried it, it said thentypenofnfile system is ntfs. Cannot lock current drive. Windows cant run disk checking because its write protected. - i think they mean aomei? 

 

@dmcoy, i tried that, said file notnfound

 

Oh sorry extra threads...see, this is why navigating on tablet is difficult


Edited by Malcolm1777, 11 November 2017 - 08:10 PM.

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#39
dmccoy

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Sorry i dont know how that happend. Please try entering the text in command prompt from my last post assuming c is your windows dirve.

You can also try as the other guy mentioned

sfc /scannow
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#40
dmccoy

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You tried this?

Xcopy c:\Windows\System32\config\regback c:\Windows\System32\config
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#41
Malcolm1777

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It doesnt work, ran sfc/scannow...verification 100% ...windows resource protection could not perform the requested operation


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#42
dmccoy

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Try it this way

https://pureinfotech...kup-windows-10/
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#43
Malcolm1777

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Oh. wait..ok it says overwrite c windows system32 config default yes/no/all


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#44
Malcolm1777

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Unbeleivably no. But my reply there, which action to execute?


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#45
dmccoy

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Ok good. Sorry i missed that reply. You want to say all to overwrite. Let me know what happens after that and try restarting

Edited by dmccoy, 11 November 2017 - 08:35 PM.

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