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Dell XPS 420 will not boot


Best Answer phillpower2 , 15 January 2018 - 12:41 PM

ERROR IN THE PREVIOUS POSTPhill sorry about this The Hard drives are not as described above they are in fact.Drive 1: a Seagate Barracuda 320 GB 7200rpmDrive 2: a Western Digital Caviar SE 16... Go to the full post »


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#196
Jb852

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confirm

SATA 0 :ON

 

SATA 1: OFF

 

SATA 2: OFF

 

SATA 3: OFF

 

SATA 4: OFF

 

EXTERNAL SATA : OFF

 

SATA OPERATION: RAID AUTODETECT/ATA

 

ALL SAVED AND EXITED SCREEN


Edited by Jb852, 22 January 2018 - 02:09 PM.

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#197
dmccoy

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Correct. Now show pic of the Boot screen does it show your hard drive in the list?


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#198
Jb852

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Are we still talking about the blue system screen?
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#199
dmccoy

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The following screen

 

http://www.geekstogo...1516649830.jpeg


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#200
Jb852

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I am still on that screen
Hope this helps

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#201
dmccoy

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Are you sure you connected the drive to SATA 0 and not another port. Please confirm.I believe on most Dells the SATA 0 port is Blue.

 

If it is connected to SATA 0, then replace with the other drive and provide the same screenshot.


Edited by dmccoy, 22 January 2018 - 02:28 PM.

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#202
dmccoy

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See if you can get it to at least get it to show your drive under the boot menu. i have to take care of a few things for about an hour so will touchbase then.


Edited by dmccoy, 22 January 2018 - 02:29 PM.

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#203
Jb852

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Darrin, 

I am afraid that the boot sequence screen shows the all drives are marked as not present.  I have undone, cleaned and remade all contacts, you are correct SATA 0 is the blue one, I have swopped the leads over, and exited the screen and rebooted on each element of the process, at least twice, to ensure that all leads are seated, it has made no difference.

 

I have rebooted with alternate drives and the USB ISO in on each time, also without the USB ISO, and each time the system hangs, 

i have changed the SATA setting to SATA 0 OFF ; SATA 1 ON; 

With the seagate drive ; nothing, not detected

with the WD drive connected to the SATA 1, It has gone to the windows setup and is now showing what you can see in the photo, I have had to send the photo separately as im having a problem with screen shots and will use a borrowed ipad.  

 

I am also afraid that we are coming to a reasonable conclusion on this, I feel that I sense your frustration with the process, and with my inexperience and inability to grasp what to you must be basic concepts, I would appreciate it if you could let me know if you want to continue with this.

my best regards

jim


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#204
Jb852

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As you can see it shows that both the USB Device and an onboard SATA hard drive have been detected, again the hard drive is in SATA port 1, at this time the USB Iso drive is in

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#205
dmccoy

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I am happy to work with you a little longer. I think we are close.

 

With the WD drive connected to the SATA 1, It has gone to the windows setup and is now showing what you can see in the photo.

 

Please show me a pic of this screen. I don't see a Windows setup screen?


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#206
dmccoy

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If you mean the screen you posted then that is okay and it looks like it is finally recognizing the drive so we can move on to next steps.


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#207
dmccoy

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Your next steps are to download and install the software from the following link if you didn't do that last night. Then follow the steps to create a Bootable USB rescue disk. Then we need to test and repair your hard drive.

 

https://www.easeus.c...on-manager.html


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#208
Jb852

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to get to the windows setup screen i will have to reboot is that ok?


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#209
dmccoy

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Sure we can try that first if you like, but I think we have to repair the drive first. Go ahead and get to the windows screen and post picture.


Edited by dmccoy, 22 January 2018 - 03:49 PM.

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#210
Jb852

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Windows setup screen, surprisingly all I did was hit the esc key save and exit and it came out to the w10 logo and slowly loaded to this screen

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