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Dell XPS 420 will not boot


Best Answer phillpower2 , 15 January 2018 - 12:41 PM

ERROR IN THE PREVIOUS POSTPhill sorry about this The Hard drives are not as described above they are in fact.Drive 1: a Seagate Barracuda 320 GB 7200rpmDrive 2: a Western Digital Caviar SE 16... Go to the full post »


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#256
dmccoy

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Show me a pic of the screen where it shows what drive to install to


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#257
Jb852

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will do


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#258
Jb852

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New window

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#259
dmccoy

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insert USB and try again


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#260
Jb852

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USB in nothing happening
I have the origional dell drivers disk for this PC

Edited by Jb852, 22 January 2018 - 05:09 PM.

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#261
dmccoy

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Start over with the USB drive connected and go thru the steps again. Something didn't seem right the first time it should have taken longer. I think you forgot to remove the USB when it said to Remove and Restart computer. Then it should of continued with Setup


Edited by dmccoy, 22 January 2018 - 05:14 PM.

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#262
Jb852

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Service tag for this PC is 3Z5CL3J
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#263
Jb852

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It did not say either remove or restart
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#264
dmccoy

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Please follow the enclosed Video

 


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#265
Jb852

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Can't go back, will only go to drivers window is it worth putting in the origional drivers disk and selecting that from the browse option
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#266
dmccoy

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Did you turn computer off and restart with the USB connected?


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#267
Jb852

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ok 

 makes no mention of what to do if drivers cant be found, so we have a choice:

 

remove the USB drive and reboot

 

leave the USB DRIVE IN and reboot

 

Brows the USB drive to see if we can find and install drivers, (i dont know what these look like)

 

insert the original Drivers disk  and see if it auto installs

 

If the original drivers dont install, brows the disk to try to identify them and manually install ( i dont know how to do this)

 

turn off the pc screen and rest as its dam late

 

reach behind me for a 2kg lump hammer and beat the c*** out of the PC

 

whats your thoughts


Edited by Jb852, 22 January 2018 - 05:44 PM.

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#268
Jb852

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reply to #266

No


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#269
dmccoy

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Did you turn computer off and restart with the USB connected?

 

Did you try this and it still shows to install the drivers?

 

If so, why don't we get some rest and we can try again tom with fresh minds. Please watch that video as it walks you through the process.


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#270
dmccoy

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Ok, then please turn off computer. Connect USB and restart and see if you can follow the steps in the Video to install Windows. I am off for the night and will touchbase tomorrow.


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