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Dell XPS 420 will not boot

Best Answer phillpower2 , 11 December 2017 - 03:17 PM

Hi Jim, May be obvious to you, this PC has two 500GB drives, and both are origional,  Is it possible that you have two HDDs, one a 1TB partitioned into two and the second a WD drive... Go to the full post »

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Ok I need to get some things clearish in my head.
Does this mean that all data has been lost on the hard drives?
You say that the system is trying to boot from the smaller drive, is it possible to tell it to look for the larger drive?
I don't mind reinstalling the OS, but I'm not shure how to do it, my upgrade was a download from the Microsoft website so I guess that the activation code I have will still work, but how do I get the OS onto a system which will not get past the screen you have seen, how do I tell it where to look for the OS.
Also I have no idea how to set up the partition you mention.
Best regards
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Hello Jim,




No, the reason why the larger drive will not boot is because there is no RAID software on the drive so Windows cannot read the drive, the drive is unbootable atm.


You can download a free Windows 10 ISO from Microsoft here once you have the ISO you should try the Repair Upgrade option first, see info here 


If the Repair Upgrade option does not work out we will come back to the clean install, activation code and partitioning.


NB: On older computers such as the Dell XPS 420 you are best to burn your ISO to a DVD and change the boot sequence to DVD drive first and the destination HDD second, this because many older computers cannot boot from a USB device.

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