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Dell XPS 420 will not boot


Best Answer phillpower2 , 15 January 2018 - 12:41 PM

ERROR IN THE PREVIOUS POSTPhill sorry about this The Hard drives are not as described above they are in fact.Drive 1: a Seagate Barracuda 320 GB 7200rpmDrive 2: a Western Digital Caviar SE 16... Go to the full post »


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#31
phillpower2

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✓  Best Answer

ERROR IN THE PREVIOUS POST

Phill sorry about this 
The Hard drives are not as described above they are in fact.
Drive 1: a Seagate Barracuda 320 GB 7200rpm
Drive 2: a Western Digital Caviar SE 16 320 GB 

 

 

 

No worries, was already aware and in fact mentioned along the lines in my reply #12 in response to what you told us below;

 

May be obvious to you, this PC has two 500GB drives, and both are origional,

 

 


 

 

Is it possible that you have two HDDs, one a 1TB partitioned into two and the second a WD drive detailed below.

 

 

Your screen shot shows that what appears to be your C: drive (Drive 0) has been changed to RAID somehow and the HDD connected to SATA port 1 is a 320GB Western Digital Caviar Blue drive, you can confirm the latter here Dell p/n: KX795

 

 

 

why does the system display that non of the drives can be found?

 

 

Different versions of BIOS unhelpfully word things differently but what the Dell BIOS is telling you is that there are two HDDs detected but neither has a functional OS on it and so are not listed in the Boot order, one, the C: drive (which we now know is a Seagate) is where Windows previously booted from and as I previously mentioned has had RAID enabled (it would not be possible for anyone to even hazard a guess as to how this happened**) two, the WDC Blue which I also previously mentioned, again this is detected but not shown in the Boot order as it does not have an OS on it to boot from.

 

** How or why does the system display RAID 0 and what precisely does this mean, and how can this affect the operation of the unit in the future?

 

 

** RAID is normally set up when installing Windows for the first time or when clean installing, never bothered with it myself but do recall with XP years back that you had to install third party RAID drivers as part of the XP installation as Windows had no such generic inbuilt RAID drivers.

 

I would suggest physically disconnecting the WDC HDD SATA and power connections, insert your USB device that has Windows on it, restart the computer to access the BIOS, change the boot sequence so that it is USB Device first and Onboard SATA HDD second, save the new settings and exit, see if it boots from the USB device, if not, repeat the procedure but change the boot sequence to Add in HDD first and Onboard SATA HDD second, save the new settings and exit, see if it boots from the USB device, post back with an update when ready.


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#32
Jb852

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Hi phill,

Your second option has provided a result, it booted to the Windows set up screen, but very,very slowly. I now have this:

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Edited by Jb852, 16 January 2018 - 02:30 PM.

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#33
phillpower2

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Hi Jim,

 

Apologies for the delay getting back to you.

 

What s the situation with the computer atm, have you installed Windows, if not but you intend to, be sure to install it on its own partition and make it at least 150GB minimum.


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#34
Jb852

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Hi phill,
No apologie necessary,
The PC is still at the stage in the photo, quite simply due to my rule," if you don't know what your doing get advice", so do I follow the instructions which will presumably appear on the screen?
Or are there step by step instructions?
I would like to reinstall W10 further I have no idea or experience in partioning a drive.
And just as a guide when do we reconnect the WD drive?
Best regards
Jim
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#35
phillpower2

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Hi Jim,

 

You can go ahead and install Windows 10 (follow the on screen prompts) and the drivers for your MB, once that is done we will then partition the drive, it will only take you a couple of minutes for the partitioning.

 

In case not already aware, Dell drivers need to be installed in a set order or you will get issues, see info here I tend to install the chipset drivers and then test, if everything is working ok I don`t bother with any other MB drivers but move on to any add on video card drivers etc.


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#36
Jb852

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Hi Phill,
This is what I have now, reluctant to go further as I have no idea what I'm doing.
Regards
Jim

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Edited by Jb852, Today, 12:54 PM.

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#37
phillpower2

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Hi Jim,

 

The Seagate drive is not detected which means that you cannot go any further even if you wanted to  :(

 

Looks like your going to have to disconnect the Seagate, connect the WD and install Windows on that, once done connect the Seagate and see if it can be accessed at all.


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#38
Jb852

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Hi phill,
As directed WD is connected Seagate disconnected, back through the installation screens to this: iv selected each of the options and get the same message each time "windows cant be installed on this drive".

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Edited by Jb852, 55 minutes ago.

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#39
phillpower2

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Been a while since Ive had to do this so may be a bit rusty  :whistling:

 

Click on the 0 drive and then click on the new option at the bottom right of the screen, does it give you the option to format the WD HDD.

 

NB: You should click on the yellow triangle (Show Details) for further info.


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#40
Jb852

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Hi, done as requested on both counts, sorry to keep sending these but I'm way out of my depth now.

As a by the by why is it showing 596.2GB when its only a 320gb drive?

Would reformatting the drives make any difference?

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Edited by Jb852, A minute ago.

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