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I need help with an Alureon Virus


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#31
Himynameiskyle

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Yes, I did reboot. It does feel like it runs a lot better. However, their phone number is still displayed in the taskbar. So I think there is something still hiding. Its in the bottom right to the left of the clock and little menu down there.
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#32
RKinner

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Do you know what these are for? 

 

Pulse Secure Setup Client (HKU\S-1-5-21-3592585487-3101742847-3297218791-1001\...\Juniper_Setup_Client) (Version: 8.1.6.61491 - Pulse Secure, LLC)
Pulse Secure Setup Client 64-bit Activex Control (HKLM\...\Juniper_Setup_Client Activex Control) (Version: 2.1.1.1 - Pulse Secure, LLC)

 

Appear to be remote control software.  If they are not something she uses then uninstall.

 

Also I see these pdfs on the desktop.

 

 

2017-11-28 12:37 - 2017-11-28 12:37 - 000352151 _____ C:\Users\Owner\Desktop\Computer Bill.pdf

2017-11-27 02:00 - 2017-11-27 02:00 - 000189114 _____ C:\Users\Owner\Desktop\soft experts.pdf

 

Are they from the malware?

 

Also see

 

2017-11-28 12:45 - 2017-11-28 12:45 - 000085272 _____ C:\Users\Owner\Downloads\ConnectWiseControl.Client.exe

 

which is another remote control software.  Delete it

 

Get Process Explorer

http://live.sysinter...com/procexp.exe
Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).  

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures


Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  

Wait a full minute then:

File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.
 


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#33
Himynameiskyle

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I don't know what those programs are for, however, I do know they had remote access. She had a command prompt open they told her to open when she called to pay them. That is how I saw the name of the virus. I will remove them and yes the pdfs on the desktop are from the malware. Removing the programs now and will download Process Explorer.


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#34
Himynameiskyle

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Here's the text:

 

Process    CPU    Private Bytes    Working Set    PID    Description    Company Name    Verified Signer
System Idle Process    58.11    0 K    4 K    0            
SyncService.exe    24.68    22,236 K    8,828 K    1560         Supra    (No signature was present in the subject) Supra
rundll32.exe    8.83    4,616 K    8,464 K    2872    Windows host process (Rundll32)    Microsoft Corporation    (Verified) Microsoft Windows
procexp64.exe    2.14    23,396 K    49,052 K    432    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
TeamViewer_Desktop.exe    1.59    346,440 K    315,812 K    4772    TeamViewer 13    TeamViewer GmbH    (Verified) TeamViewer GmbH
MsMpEng.exe    0.79    136,916 K    109,500 K    2012    Antimalware Service Executable    Microsoft Corporation    (Verified) Microsoft Corporation
Interrupts    0.74    0 K    0 K    n/a    Hardware Interrupts and DPCs        
firefox.exe    0.73    141,964 K    166,636 K    972    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
System    0.65    120 K    1,272 K    4            
TeamViewer_Service.exe    0.47    17,340 K    22,692 K    1892    TeamViewer 13    TeamViewer GmbH    (Verified) TeamViewer GmbH
TeamViewer.exe    0.44    26,548 K    41,312 K    2892    TeamViewer 13    TeamViewer GmbH    (Verified) TeamViewer GmbH
firefox.exe    0.20    88,240 K    106,340 K    3200    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
dwm.exe    0.19    19,396 K    32,308 K    6968    Desktop Window Manager    Microsoft Corporation    (Verified) Microsoft Windows
firefox.exe    0.17    217,444 K    275,480 K    6336    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
svchost.exe    0.09    77,384 K    81,864 K    308    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
csrss.exe    0.08    2,392 K    6,724 K    1520    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows Publisher
explorer.exe    0.01    88,596 K    137,760 K    5204    Windows Explorer    Microsoft Corporation    (Verified) Microsoft Windows
SearchIndexer.exe    0.01    31,504 K    24,836 K    1040    Microsoft Windows Search Indexer    Microsoft Corporation    (Verified) Microsoft Windows
ftnlsv.exe    0.01    1,216 K    1,028 K    1664    NetLink supervisor        (Verified) FabulaTech
AppleMobileDeviceService.exe    0.01    3,080 K    3,396 K    1512    MobileDeviceService    Apple Inc.    (Verified) Apple Inc.
svchost.exe    0.01    46,388 K    49,372 K    932    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    0.01    5,108 K    9,672 K    712    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
iPodService.exe    0.01    1,952 K    3,268 K    3412    iPodService Module (64-bit)    Apple Inc.    (Verified) Apple Inc.
svchost.exe    0.01    15,428 K    17,164 K    1408    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
ftscanmgr.exe    < 0.01    5,188 K    3,016 K    1708    Scanner Redirection manager (Client)        (Verified) FabulaTech
vmwsprrdpwks.exe    < 0.01    2,216 K    1,964 K    1984    Serial Com Redirection Client service    VMware    (Verified) FabulaTech
svchost.exe    < 0.01    4,848 K    6,864 K    756    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
taskhostex.exe    < 0.01    5,192 K    12,160 K    6044    Host Process for Windows Tasks    Microsoft Corporation    (Verified) Microsoft Windows
conhost.exe    < 0.01    692 K    332 K    836    Console Window Host    Microsoft Corporation    (Verified) Microsoft Windows
stunnel-4.10.exe    < 0.01    1,496 K    984 K    1740            (No signature was present in the subject)
lsass.exe    < 0.01    6,200 K    9,336 K    628    Local Security Authority Process    Microsoft Corporation    (Verified) Microsoft Windows Publisher
tv_w32.exe    < 0.01    1,092 K    4,972 K    592    TeamViewer 13    TeamViewer GmbH    (Verified) TeamViewer GmbH
csrss.exe    < 0.01    1,868 K    1,952 K    444    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows Publisher
vmware-view-usbd.exe    < 0.01    2,564 K    3,052 K    2360    VMware Horizon View client USB service (32-bit)    VMware, Inc.    (Verified) VMware
vmware-usbarbitrator64.exe    < 0.01    2,084 K    2,020 K    2096    VMware USB Arbitration Service    VMware, Inc.    (Verified) VMware
tv_x64.exe    < 0.01    1,116 K    4,776 K    5140    TeamViewer 13    TeamViewer GmbH    (Verified) TeamViewer GmbH
firefox.exe    < 0.01    210,636 K    234,180 K    2120    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
stacsv64.exe    < 0.01    5,144 K    3,304 K    256    IDT PC Audio    IDT, Inc.    (No signature was present in the subject) IDT, Inc.
iTunesHelper.exe    < 0.01    3,848 K    13,188 K    6072    iTunesHelper    Apple Inc.    (Verified) Apple Inc.
wsnm.exe        2,856 K    4,764 K    1980    VMware Horizon View Framework Node Manager    VMware, Inc.    (Verified) VMware
WmiPrvSE.exe        2,120 K    6,288 K    680    WMI Provider Host    Microsoft Corporation    (Verified) Microsoft Windows
winlogon.exe        1,240 K    5,396 K    6472    Windows Logon Application    Microsoft Corporation    (Verified) Microsoft Windows
wininit.exe        1,016 K    2,336 K    532    Windows Start-Up Application    Microsoft Corporation    (Verified) Microsoft Windows
taskhost.exe        11,116 K    8,992 K    1252    Host Process for Windows Tasks    Microsoft Corporation    (Verified) Microsoft Windows
taskhost.exe        1,692 K    5,552 K    5524    Host Process for Windows Tasks    Microsoft Corporation    (Verified) Microsoft Windows
taskeng.exe        1,124 K    4,624 K    5092    Task Scheduler Engine    Microsoft Corporation    (Verified) Microsoft Windows
SyncInfoApp.exe        24,132 K    29,452 K    7072         Supra    (No signature was present in the subject) Supra
svchost.exe        21,796 K    25,624 K    1116    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        24,024 K    22,660 K    888    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        592 K    2,748 K    2500    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        11,172 K    18,012 K    964    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        4,740 K    9,396 K    1688    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,376 K    3,948 K    1772    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        5,920 K    10,056 K    1532    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
sttray64.exe        3,092 K    9,652 K    5896    IDT PC Audio    IDT, Inc.    (No signature was present in the subject) IDT, Inc.
spoolsv.exe        4,276 K    3,496 K    1372    Spooler SubSystem App    Microsoft Corporation    (Verified) Microsoft Windows
smss.exe        280 K    564 K    328    Windows Session Manager    Microsoft Corporation    (Verified) Microsoft Windows Publisher
SkyDrive.exe        8,768 K    15,204 K    5996    OneDrive Sync Engine    Microsoft Corporation    (Verified) Microsoft Windows
SettingSyncHost.exe        8,944 K    3,724 K    6528    Host Process for Setting Synchronization    Microsoft Corporation    (Verified) Microsoft Windows
services.exe        3,432 K    4,668 K    620    Services and Controller app    Microsoft Corporation    (Verified) Microsoft Windows Publisher
ProxyDaemon.exe        18,992 K    6,940 K    2020         Supra    (No signature was present in the subject) Supra
procexp.exe        2,272 K    7,340 K    1836    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
NisSrv.exe        10,800 K    5,932 K    2820    Microsoft Network Realtime Inspection Service    Microsoft Corporation    (Verified) Microsoft Corporation
MpCmdRun.exe        2,824 K    8,764 K    3524    Microsoft Malware Protection Command Line Utility    Microsoft Corporation    (Verified) Microsoft Corporation
GoogleCrashHandler64.exe        1,300 K    220 K    2412    Google Crash Handler    Google Inc.    (Verified) Google Inc
GoogleCrashHandler.exe        1,360 K    852 K    2196    Google Crash Handler    Google Inc.    (Verified) Google Inc
firefox.exe        21,864 K    47,228 K    4720    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
dllhost.exe        1,640 K    6,384 K    6384    COM Surrogate    Microsoft Corporation    (Verified) Microsoft Windows
dllhost.exe        1,288 K    5,412 K    1028    COM Surrogate    Microsoft Corporation    (Verified) Microsoft Windows
dasHost.exe        4,136 K    8,392 K    4172    Device Association Framework Provider Host    Microsoft Corporation    (Verified) Microsoft Windows
Beats64.exe        1,420 K    5,992 K    3068    HP Beats    Hewlett-Packard     (Certificate expired) Hewlett-Packard
audiodg.exe        9,092 K    13,032 K    5356    Windows Audio Device Graph Isolation     Microsoft Corporation    (Verified) Microsoft Windows
atiesrxx.exe        776 K    1,244 K    852    AMD External Events Service Module    AMD    (Verified) Microsoft Windows Hardware Compatibility Publisher
atieclxx.exe        2,224 K    8,068 K    7024    AMD External Events Client Module    AMD    (Verified) Microsoft Windows Hardware Compatibility Publisher

 


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#35
RKinner

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SyncService.exe    24.68    22,236 K    8,828 K    1560         Supra    (No signature was present in the subject) Supra

 

 

This is  part of dKEYUSBCradle:

 

Appears to be some sort of phone which is plugged into a USB slot.

 

http://www.ekeyprofe...USB_install.htm

 

But it is eating up too much CPU time.  Perhaps a new download and install will help here if this is something she uses.

 

I don't see anything active that would put the number on the desktop.  Can you right click on the number?  Sometimes you can just delete it or if not it may allow you to look at the properties which might show where it is.


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#36
Himynameiskyle

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I know what the Displaykey software is for. I just uninstalled it as I don't need to use it on her computer anymore. I can't right click on it, however, I did check the taskbar properties and saw something interesting. Looks like I don't have permission to post an image, but in the settings there is something I don't recognize. The last option listed with the my network settings and volume control says "procexp.64.exe". Then it says "CPU usage: 66%SyncService.exe: 24%." No idea what that is and I realize it could be not that important, but the number bugs the crap out of me. I don't want to give her the impression it's not completely gone.

 

*Edit*

 

Just found out the number is a toolbar. I can simply uncheck it. I wonder if there is a way to delete it?


Edited by Himynameiskyle, 14 minutes ago.

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#37
RKinner

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Reboot and see if you still see SyncService.exe.


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#38
Himynameiskyle

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Okay will do. I also just found a blank folder with the phone number hidden in her one drive folders. Did they create a blank folder and then use it as a toolbar? I searched file explorer for the phone number. This is probably why nothing was showing up in the scans. Rebooting.


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