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Removal instructions for Identity Protector

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Started by Metallica , Dec 07 2017 04:08 AM
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#1
Metallica
Posted 07 December 2017 - 04:08 AM

Metallica

    Spyware Veteran

  • GeekU Moderator
  • 33,101 posts
Content is republished with permission from Malwarebytes.

What is Identity Protector?

The Malwarebytes research team has determined that Identity Protector is "nagware". This nagware tries to convince users that their systems have problems. Then they try to sell you their software, claiming it will remove these problems.

More information can be found on our Malwarebytes Labs blog.

How do I know if I am infected with Identity Protector?

This is how the main screen of the potentially unwanted software looks:

main.png

You will find these icons in your taskbar, your startmenu, and on your desktop:

icons.png

and see these warninga during install:

warning1.png

warning2.png

and this screen during "operations":

warning5.png

You may see this entry in your list of installed programs:

warning4.png

and this task in your list of Scheduled Tasks:

warning3.png

How did Identity Protector get on my computer?

These so-called PUPs use different methods of getting installed. This particular one was downloaded from their website:

website.png

How do I remove Identity Protector?

Our program Malwarebytes can detect and remove this potentially unwanted application.
  • Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of Identity Protector?
  • Yes, Malwarebytes only removes the main executable of Identity Protector so that people who wish yo keep using it only need to exclude one file.
  • This PUP creates some scheduled tasks. You can read here how to check for and, if necessary, remove Scheduled Tasks.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this potentially unwanted software.

As you can see below the full version of Malwarebytes would have protected you against the Identity Protector installer. It would have warned you before the application could install itself, giving you a chance to stop it before it became too late.

protection1.png


and we block access to their domain:

protection2.png


Technical details for experts

You may see these entries in FRST logs:

 (IdentityProtector.co) C:\Program Files (x86)\Identity Protector\IdentityProtector.exe
 C:\ProgramData\IdentityProtector.co
 C:\Windows\System32\Tasks\Identity Protector_Logon
 C:\Users\Public\Desktop\Identity Protector.lnk
 C:\Users\{username}\AppData\Roaming\IdentityProtector.co
 C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Identity Protector
 C:\Program Files (x86)\Identity Protector
 (IdentityProtector.co ) C:\Users\{username}\Desktop\ipsetupsite.exe

Identity Protector (HKLM-x32\...\39B262A6-2E6C-4AF9-BEF7-E43DD1035C2B_is1) (Version: 1.0.0.34513 - IdentityProtector.co)
Task: {8BF96F7A-A7EC-4998-A5A5-04BEA717DCCD} - System32\Tasks\Identity Protector_Logon => C:\Program Files (x86)\Identity Protector\IdentityProtector.exe [2017-10-30] (IdentityProtector.co)
() C:\Program Files (x86)\Identity Protector\UrlHistoryLibrary.dll
() C:\Program Files (x86)\Identity Protector\Excel.dll
Alterations made by the installer:

File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Program Files (x86)\Identity Protector
       Adds the file danish_iss.ini"="7/17/2017 1:07 PM, 2410 bytes, A
       Adds the file Dutch_iss.ini"="7/17/2017 1:07 PM, 2608 bytes, A
       Adds the file english_iss.ini"="7/17/2017 1:07 PM, 2264 bytes, A
       Adds the file Excel.dll"="10/30/2017 5:09 PM, 76128 bytes, A
       Adds the file finish_iss.ini"="7/17/2017 1:07 PM, 2376 bytes, A
       Adds the file French_iss.ini"="7/17/2017 1:07 PM, 2800 bytes, A
       Adds the file german_iss.ini"="7/17/2017 1:07 PM, 2666 bytes, A
       Adds the file HtmlRenderer.dll"="10/30/2017 5:09 PM, 229216 bytes, A
       Adds the file HtmlRenderer.WinForms.dll"="10/30/2017 5:09 PM, 67936 bytes, A
       Adds the file ICSharpCode.SharpZipLib.dll"="10/30/2017 5:09 PM, 200032 bytes, A
       Adds the file IdentityProtector.exe"="10/30/2017 5:09 PM, 4313440 bytes, A
       Adds the file IdentityProtector.exe.config"="9/14/2017 5:09 PM, 3791 bytes, A
       Adds the file IEDecoder.dll"="10/30/2017 5:09 PM, 188256 bytes, A
       Adds the file Interop.IWshRuntimeLibrary.dll"="10/30/2017 5:09 PM, 56672 bytes, A
       Adds the file Interop.Redemption.dll"="10/30/2017 5:09 PM, 1199456 bytes, A
       Adds the file IPSRCont.dll"="10/30/2017 5:10 PM, 19024736 bytes, A
       Adds the file italian_iss.ini"="7/17/2017 1:07 PM, 2540 bytes, A
       Adds the file itextsharp.dll"="10/30/2017 5:09 PM, 4050272 bytes, A
       Adds the file japanese_iss.ini"="7/17/2017 1:07 PM, 1852 bytes, A
       Adds the file langs.db"="9/14/2017 7:09 PM, 711680 bytes, A
       Adds the file Log.xsl"="4/17/2017 8:21 PM, 43506 bytes, A
       Adds the file Microsoft.Win32.TaskScheduler.dll"="10/30/2017 5:09 PM, 178528 bytes, A
       Adds the file NAudio.dll"="10/30/2017 5:09 PM, 478560 bytes, A
       Adds the file Newtonsoft.Json.dll"="10/30/2017 5:09 PM, 472928 bytes, A
       Adds the file norwegian_iss.ini"="7/17/2017 1:07 PM, 2366 bytes, A
       Adds the file portuguese_iss.ini"="7/17/2017 1:06 PM, 2432 bytes, A
       Adds the file russian_iss.ini"="7/17/2017 1:06 PM, 2502 bytes, A
       Adds the file spanish_iss.ini"="7/17/2017 1:06 PM, 2556 bytes, A
       Adds the file swedish_iss.ini"="7/17/2017 1:06 PM, 2278 bytes, A
       Adds the file System.Data.SQLite.DLL"="10/30/2017 5:09 PM, 298336 bytes, A
       Adds the file TAFactory.IconPack.dll"="10/30/2017 5:09 PM, 44384 bytes, A
       Adds the file unins000.dat"="12/7/2017 9:18 AM, 85915 bytes, A
       Adds the file unins000.exe"="12/7/2017 9:17 AM, 1259360 bytes, A
       Adds the file unins000.msg"="12/7/2017 9:18 AM, 22701 bytes, A
       Adds the file UrlHistoryLibrary.dll"="10/30/2017 5:09 PM, 32096 bytes, A
    Adds the folder C:\Program Files (x86)\Identity Protector\x64
       Adds the file SQLite.Interop.dll"="10/30/2017 5:09 PM, 1183072 bytes, A
    Adds the folder C:\Program Files (x86)\Identity Protector\x86
       Adds the file SQLite.Interop.dll"="10/30/2017 5:09 PM, 862048 bytes, A
    Adds the folder C:\ProgramData\IdentityProtector.co\Identity Protector\offers
       Adds the file idpieextsetup.exe"="12/7/2017 9:21 AM, 3886440 bytes, A
    Adds the folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Identity Protector
       Adds the file Buy Identity Protector.lnk"="12/7/2017 9:18 AM, 1160 bytes, A
       Adds the file Identity Protector.lnk"="12/7/2017 9:18 AM, 1140 bytes, A
       Adds the file Uninstall Identity Protector.lnk"="12/7/2017 9:18 AM, 1111 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\IdentityProtector.co\Identity Protector
       Adds the file bkp.xml"="12/7/2017 9:18 AM, 492 bytes, A
       Adds the file Errorlog.txt"="12/7/2017 9:21 AM, 7298 bytes, A
       Adds the file udu.xml"="12/7/2017 9:21 AM, 1254 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\IdentityProtector.co\Identity Protector\Backups
       Adds the file ipsbackup_07122017_091855.bin"="12/7/2017 9:18 AM, 9567 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\IdentityProtector.co\Identity Protector\Result
       Adds the file mailFF.bin"="12/7/2017 9:18 AM, 800 bytes, A
       Adds the file resFF.bin"="12/7/2017 9:18 AM, 3808 bytes, A
       Adds the file resGC.bin"="12/7/2017 9:18 AM, 3616 bytes, A
       Adds the file resIE.bin"="12/7/2017 9:18 AM, 800 bytes, A
       Adds the file resMF.bin"="12/7/2017 9:18 AM, 800 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\Microsoft\Speech\Files\UserLexicons
       Adds the file SP_B40A6D1FDC86462E95E493FEB579F20C.dat"="12/7/2017 9:18 AM, 940 bytes, A
    In the existing folder C:\Users\Public\Desktop
       Adds the file Identity Protector.lnk"="12/7/2017 9:18 AM, 1122 bytes, A
    In the existing folder C:\Windows\System32\Tasks
       Adds the file Identity Protector_Logon"="12/7/2017 9:18 AM, 3084 bytes, A

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\IdentityProtector.co\Identity Protector]
       "actflw"="REG_SZ", "0"
       "affiliateid"="REG_SZ", ""
       "affired"="REG_DWORD", 1
       "cbkpoff"="REG_DWORD", 1
       "country"="REG_SZ", "nl"
       "defaultshow"="REG_SZ", "0"
       "delay"="REG_DWORD", 0
       "EmailURL"="REG_SZ", ""
       "expired"="REG_DWORD", 0
       "hdata"="REG_BINARY, ..............................................................................................................................................................................................................................................................................................
       "HideCloseNag"="REG_SZ", "1"
       "Installstring"="REG_SZ", "C:\Program Files (x86)\Identity Protector"
       "InstallUrl"="REG_SZ", "http://www.identityprotector.co/ip/afterinstall/?"
       "issilent"="REG_DWORD", 0
       "ISTELNO"="REG_DWORD", 1
       "LangCode"="REG_SZ", "en"
       "lstccncount"="REG_DWORD", 0
       "lstcleancount"="REG_DWORD", 0
       "lstcleandate"="REG_SZ", ""
       "lstpdwcount"="REG_DWORD", 1
       "lstphncount"="REG_DWORD", 1
       "lstscandate"="REG_SZ", "12/7/2017 9:18:55 AM"
       "lstscanstat"="REG_DWORD", 2
       "lstscantracecount"="REG_DWORD", 2
       "lstsecurecount"="REG_DWORD", 0
       "lstselectedtraces"="REG_DWORD", 0
       "lstssncount"="REG_DWORD", 0
       "lsttotalscancount"="REG_DWORD", 2
       "lstvaultstatus"="REG_DWORD", 0
       "prereg"="REG_DWORD", 0
       "PurchaseURL"="REG_SZ", "http://store.identityprotector.co/ip/price/"
       "pxl"="REG_SZ", "idp2315_idp2266_idp1203"
       "reg"="REG_DWORD", 0
       "RenewURL"="REG_SZ", "http://store.identityprotector.co/ip/renewal/"
       "runcam"="REG_DWORD", 0
       "runpixel"="REG_SZ", "0"
       "runsrc"="REG_SZ", "0"
       "showtn"="REG_DWORD", 1
       "showunins"="REG_DWORD", 1
       "showwfo"="REG_DWORD", 1
       "supporturl"="REG_SZ", "http://www.identityprotector.co/faq/"
       "TELNO"="REG_SZ", "+31-08-58882839"
       "TELNO_ar"="REG_SZ", "+54 11 5236 0324"
       "TELNO_at"="REG_SZ", "+43 (0)720 902 309"
       "TELNO_au"="REG_SZ", "1800-832-113"
       "TELNO_br"="REG_SZ", "+55 21 2391 4319"
       "TELNO_ch"="REG_SZ", "+41 (0)44 508 70 37"
       "TELNO_de"="REG_SZ", "0800 1822 483"
       "TELNO_dk"="REG_SZ", "+45 78 73 09 26"
       "TELNO_es"="REG_SZ", "+34 951 203 537"
       "TELNO_fi"="REG_SZ", "+358 (0)9 4270 4911"
       "TELNO_fr"="REG_SZ", "(331)-73443263"
       "TELNO_gb"="REG_SZ", "0800-031-5332"
       "TELNO_it"="REG_SZ", "+39 069 4802886"
       "TELNO_ja"="REG_SZ", "+81-345-895-157"
       "TELNO_jp"="REG_SZ", "+81-345-895-157"
       "TELNO_lu"="REG_SZ", "0800 1822 483"
       "TELNO_nl"="REG_SZ", "+31-08-58882839"
       "TELNO_no"="REG_SZ", "+47 21 95 01 97"
       "TELNO_pt"="REG_SZ", "+351 70 750 2094"
       "TELNO_se"="REG_SZ", "+46-08124-10298"
       "TELNO_uk"="REG_SZ", "0800-031-5332"
       "TELNO_us"="REG_SZ", "800-647-4326"
       "tflg"="REG_DWORD", 0
       "utm_campaign"="REG_SZ", "idpsite"
       "utm_pubid"="REG_SZ", ""
       "utm_source"="REG_SZ", "idpsite"
       "WebURL"="REG_SZ", "http://www.identityprotector.co/"
       "wfoset"="REG_DWORD", 1
       "x-base"="REG_SZ", ""
       "x-ccode"="REG_SZ", "nl"
       "x-datetime"="REG_SZ", ""
       "x-fetch"="REG_SZ", "0"
       "x-ip"="REG_SZ", "163_158_232_234"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ips-pr]
       "affiliateid"="REG_SZ", ""
       "country"="REG_SZ", "nl"
       "LangCode"="REG_SZ", "en"
       "phone"="REG_SZ", ""
       "pxl"="REG_SZ", "idp2315_idp2266_idp1203"
       "utm_campaign"="REG_SZ", "idpsite"
       "utm_medium"="REG_SZ", ""
       "utm_pubid"="REG_SZ", ""
       "x-at"="REG_SZ", ""
       "x-context"="REG_SZ", ""
       "x-plt"="REG_SZ", ""
       "x-var1"="REG_SZ", ""
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\39B262A6-2E6C-4AF9-BEF7-E43DD1035C2B_is1]
       "DisplayIcon"="REG_SZ", "C:\Program Files (x86)\Identity Protector\IdentityProtector.exe"
       "DisplayName"="REG_SZ", "Identity Protector"
       "DisplayVersion"="REG_SZ", "1.0.0.34513"
       "EstimatedSize"="REG_DWORD", 34185
       "HelpLink"="REG_SZ", "http://www.identityprotector.co/faq/"
       "Inno Setup: App Path"="REG_SZ", "C:\Program Files (x86)\Identity Protector"
       "Inno Setup: Icon Group"="REG_SZ", "Identity Protector"
       "Inno Setup: Language"="REG_SZ", "en"
       "Inno Setup: Setup Version"="REG_SZ", "5.5.5 (u)"
       "Inno Setup: User"="REG_SZ", "{username}"
       "InstallDate"="REG_SZ", "20171207"
       "InstallLocation"="REG_SZ", "C:\Program Files (x86)\Identity Protector\"
       "MajorVersion"="REG_DWORD", 1
       "MinorVersion"="REG_DWORD", 0
       "NoModify"="REG_DWORD", 1
       "NoRepair"="REG_DWORD", 1
       "Publisher"="REG_SZ", "IdentityProtector.co"
       "QuietUninstallString"="REG_SZ", ""C:\Program Files (x86)\Identity Protector\unins000.exe" /SILENT"
       "UninstallString"="REG_SZ", ""C:\Program Files (x86)\Identity Protector\unins000.exe" /SILENT"
       "URLInfoAbout"="REG_SZ", "http://www.identityprotector.co/"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SWRlbnRpdHlQcm90ZWN0b3IuY28=\SWRlbnRpdHkgUHJvdGVjdG9y\ACT]
       "data"="REG_BINARY, ........................................................................................................................................................................................................................................................................................................................................................................................................._...............................
    [HKEY_CURRENT_USER\Software\IdentityProtector.co\Identity Protector]
       "affiliateid"="REG_SZ", ""
       "Installstring"="REG_SZ", "C:\Program Files (x86)\Identity Protector"
       "LangCode"="REG_SZ", "en"
       "pxl"="REG_SZ", "idp2315_idp2266_idp1203"
       "utm_campaign"="REG_SZ", "idpsite"
       "utm_pubid"="REG_SZ", ""
       "utm_source"="REG_SZ", "idpsite"
       "x-datetime"="REG_SZ", ""
       "x-fetch"="REG_SZ", "0"
       "x-ip"="REG_SZ", "163_158_232_234"
    [HKEY_CURRENT_USER\Software\IdentityProtector.co\Identity Protector\1.0.0.34513]
Malwarebytes log:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 12/7/17
Scan Time: 9:31 AM
Log File: 0f0d50be-db29-11e7-ae87-080027750297.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.236
Update Package Version: 1.0.3431
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 243253
Threats Detected: 4
Threats Quarantined: 4
Time Elapsed: 1 min, 57 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 1
PUP.Optional.IdentityProtector, C:\PROGRAM FILES (X86)\IDENTITY PROTECTOR\IDENTITYPROTECTOR.EXE, Quarantined, [4659], [466296],1.0.3431

Module: 1
PUP.Optional.IdentityProtector, C:\PROGRAM FILES (X86)\IDENTITY PROTECTOR\IDENTITYPROTECTOR.EXE, Quarantined, [4659], [466296],1.0.3431

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 2
PUP.Optional.IdentityProtector, C:\PROGRAM FILES (X86)\IDENTITY PROTECTOR\IDENTITYPROTECTOR.EXE, Quarantined, [4659], [466296],1.0.3431
PUP.Optional.IdentityProtector, C:\USERS\{username}\DESKTOP\IPSETUPSITE.EXE, Quarantined, [4659], [466296],1.0.3431

Physical Sector: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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