Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Can I ask a question about a previous now locked thread ?


  • Please log in to reply

#1
dowsp

dowsp

    Member

  • Member
  • PipPipPip
  • 493 posts

Hi,

 

Can I ask a question from a previous thread that is now locked.

 

Unfortunately I had to go offline for sometime and was unable to complete the advice from the previous thread that I had opened...

 

It maybe that someone can just give me an answer to what I am asking about without reopening the thread.

 

Bascally I am asking about trying to download a Patch for AMD processors before downloading to upgrade to Windows XP SP3..the file is no longer available... from both a website that I was referred to or direct from Microsofts downloads page..

I just wondered if it maybe possible to download it from somewhere else..

 

It was initially suggested that I downloaded the Patch for AMD processors at this url..

 

http://www.softwarep...0x0000007e.html

 

On looking there was two links to download..

 

I tried the lower left link option and that eventually took me to a microsoft download that said File not available

 

http://www.softwarep...x0000007E&id=47

 

http://download.micr...356-x86-ENU.exe

 

 

then the other link at the top of the page has taken me to a uniblue driver scanner page.. which I am not sure I want to download...and I am not sure what may happen if I do download it..

 

http://www.uniblue.c...er/dl/download/

 

Then I did another search for any other webpage to download it.. and found Microsofts..

 

BUT on trying this... and finding a download link for it.... I get a message saying the file is no longer available..

 

Can anyone advise me if they know of another download option ?

 

 

Also can I ask, I was also referred to trying eset scanner... and on looking it offers 2 options..

 

Can I ask if I select the free one time scan... if that is a one time ever ONLY ?  or  can you use that option again at another time..

rather than taking the other option for a free 30 day trial ?

 

As if it is a ONE time only offer... I may as well take the 30 day trial !

 

but if I could retry the one time scan again at sometime... I may prefer to do that initially...

 

https://www.eset.com...online-scanner/

 

I want a free one-time scan with ESET Online Scanner I want to try ESET Internet Security FREE for 30 days

 

 

Thank you

 

Dowsp..

 

 

 

 

 

 

some other info below...

 

                                      -----------------------------------------------------

 

https://support.micr...processor-other

How to prevent this problem and make Windows XP SP3 available on Windows Update
Update information

The following file is available for download from the Microsoft Download Center:

Download Download the Update for Windows XP (KB953356) package now.

https://www.microsof...s.aspx?id=23751

We're sorry, this download is no longer available.....

 

 

----------------------------------------------------------------------------------------------

 

http://www.geekstogo...r-later-closed/

 [MBAM message saying need Service Pack 3 or later. [Closed]: post #10]
DonnaB  Posted 17 September 2017 - 07:36 P

Now, if you decide to update, make sure that you read this to ensure that your computer is configured to receive updates automatically.

Also, as displayed in the Addition.txt log you have an AMD processor.

Processor: AMD Turion 64 Mobile Technology MK-36

If you do decide to install SP3 you will need to install the patch for AMD processors prior to downloading and installing SP3 which you can find here > Windows XP SP3.

IE8 should be offered thereafter through windows updates. I would let it update on it's own though you can click the Windows Update button to check for more.

And if I may be completely honest with you, if you do not choose to update your system to SP3 and IE8 there is not much I can do to help you. That is the reason why you are having all the trouble you are having.

Keep me informed to the choice you make.

Have a nice day/evening, dowsp.

Donna :)

-------------------------------------------------------------------------------

 

 

On trying to download a Patch for AMD processors before downloading to upgrade to Windows XP SP3..
the file is no longer available...

can you explain why ?  or if it maybe available elsewhere...

Download Windows Service Pack 3 patch for AMD processors to prevent STOP: 0x0000007E error on boot

https://support.micr...processor-other


How to prevent this problem and make Windows XP SP3 available on Windows Update
Update information
The following file is available for download from the Microsoft Download Center:

Download Download the Update for Windows XP (KB953356) package now.

For more information about how to download Microsoft support files, click the following article number to
 view the article in the Microsoft Knowledge Base:

I was advised by someone to try on trying this other website page...but on trying the download link on the bottom left...
 I think this is connected also to your same Microsoft download page

http://www.softwarep...0x0000007e.html


File Name:
WindowsXP-KB953356-x86-ENU.exe
Download:
Windows Service Pack 3 patch for AMD processors to prevent STOP: 0x0000007E error on boot


there is also a link above on the same page but it takes me to another site to ask me to scan 1st..
but I assume then it will still take me to the same site that I have already tried.

NOT sure I trust these other download sites...

-------------------------------------------------------------------

 Windows Service Pack 3 patch for AMD processors to prevent STOP: 0x0000007E error on boot
Never look for drivers again. Download the latest version of any driver now

http://www.uniblue.c...er/dl/download/

Free Driver Scan
A simple driver update will improve your PC's performance

Fast, quick and easy, DriverScanner boosts computer performance by scanning for, downloading and then installing updates for all your device drivers.

All you need to do is follow these 3 steps:
1. Download

It only takes a few minutes to download DriverScanner
2. Scan

Quick and easy scan to identify outdated drivers
3. Update

 


Edited by dowsp, 11 December 2017 - 12:22 AM.

  • 0

Advertisements


#2
azarl

azarl

    GeekU Admin

  • Administrator
  • 25,212 posts

I wouldn't go to the Uniblue site 

UniBlue.JPG

It has nothing to do with the patch you are after


  • 1

#3
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,432 posts

Hi,

 

You can download the update from the Microsoft Update Catalog

https://www.catalog....aspx?q=KB953356

 

Choose ESET Online Scanner its free and can be executed every time you want to run a scan, because it doesn't do active protection it can coexist with any other Antivirus.


  • 0

#4
dowsp

dowsp

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 493 posts

I appreciate your replies and advice  Azarl and Sleepy Dude.

 

I think I am lucky that you had a link for the Patch S.D

 

In ref to Eset, I am a bit unsure if I should try this before considering the patch and Service pack 3 option upgrade...

 

or .which of the best options to select..

 

Should I enable detection or disable detection ?  I could try one or the other to see what happens, but I am not sure how indepth or how long it may take.

No doubt depends upon hard disc usage and size..and how deep a scan you may do.. such as root kits..

 

I think by enabling.. that will allow the scan to highlight and list any malware and then allow the option to delete it at the end.

BUT if I opt to Disable detection.. I am not really sure what will happen..is it just a case that it will not show any files during the scan.. and maybe is what you would use if you ask the scan to auto delete any detections...but there is also an advanced selection to do that..

 

Then there are some advanced options one can select..

 

Although the link below gives some information... Some of the options offered I am still uncertain about..

 

I assume that  the Proxy option if one does not want to use ones own ISP , but I am not sure if there maybe a recommended Proxy or if I need to find one to use ? or if you think that is maybe the better option ?

 

https://support.eset...1/?locale=en_EN

 

 

 

Thank you again

 

Dowsp


Edited by dowsp, 12 December 2017 - 02:37 AM.

  • 0

#5
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,432 posts

If you suspect the computer is infected then its not good idea to install the SP3 because most likely will fail.

 

The options I suggest you use are those

 

check the options:
- Enable detection of potentially unwanted applications
- Enable detection of potentially unsafe applications
- Clean threats automatically

 

un-check the options:
- Scan archives

 

If you enable the Scan archives option the scan will take a very long time but will guarantee that you don't have malware hidden inside compressed archives like zip, rar, etc...


  • 0

#6
dowsp

dowsp

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 493 posts

Thanks again Sleepy Dude for offering your advice & opinions.

 

I did the scan and it did it quicker than I expected....Maybe about 40 minutes...and it found no viruses or malware..

 

I had also checked it to scan the rootfiles...

 

My computer has certainly not been working too well and either seems to freeze up quite a lot or act slow, especially after some  usage or if I have opened several webpages.. or try to scroll on sites like yahoo if say I open a news article.

 

I have also dowloaded the Patch and now the SP3 update..

 

But on finishing the sp3 update, its asking me to select any update options.. and is asking that I install a CD Windows XP disc..

 

But it also seemed to suggest it could search for updates.....so I tried to see if it would detct them and download them from a online site.

 

or I thought that it would detect updates by downloading them from online sites.. and it did seem to offer to attempt to do some download if

I did not install any CD... but unfortunately that failed...which I think was for audio codac...

 

I then tried again and it downloaded something else to do with a modem..

 

but I am not sure if it has done what was required.My sound had not been working prior to this..

 

I have since found two CD discs but I am not sure which to install.

 

One is a Dell  Windows XP Home edition  Sevicer pack 2   ( 2006 edition)

and the other disc is a Driver and utility Dell Inspiron 1501 disc.

 

It maybe that the attempted online installations may of either failed to download what was required.. or if it has downloaded some relatent files..

maybe its just needs a restart..

 

I have tried to play a video to listen for sound, but so far it has not seemed to play any sound..

 

unless also I just need a totally seperate file that is not on the disc..or the site it seemed to attempt a download.


  • 0

#7
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,432 posts

Can you post the Dell Service Tag of the machine you have.

 

Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, click Yes to accept the Commercial disclaimer and then check the following options:

  • List last 10 Event Viewer log
  • List Devices (select Only Problems)

Click on Go.

Post the resulting log in your next reply.
 

 


  • 0

#8
dowsp

dowsp

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 493 posts

Hi Sleepydude,

 

Just to also let you know..

 

Since my last prior post..

 

and after I had downloaded SP3...

 

I think initially maybe it also did an update.

 

then after I restarted the computer... If I recall it seemed to another download of several files..

or I seemed to think it was connected to SP3..

 

but also I may had also or soon after downloaded Malwarebytes. (MB) and did a scan...

 

and that also found no malware or viruses.

 

What I have since found ...is am have since been getting numerous further updates...in what seemed quite a short time..

so maybe I had downloaded MB soon after SP3 and my earlier downloads had been MB ones..when I had thought it has been further SP3 ones.

 

I think I recall maybe its advisable to uninstall MB.

 

I thought when I downloaded Malwarebytes that I selected the FREE version, but somehow it installed a free 14 day trial to the premium paid version..which as far as I was aware I never selected..

 

So I am not sure if I can uninstall a trial version of MBs... or if you may advise me to do so before I do your next step ?

 

or maybe it wont make any difference and maybe I should just do as you suggest.. which maybe thinking about it..may not make much difference or could be done again if need be..

 

OH, and I will say that on the last attempted further downloads that I think were from Malwarebytes..

 

it attempted to download about 100 files  and this was after it had previously downloaded about 34 files earlier..

 

but the 100 file download did not manage to complete as it seemed it stopped at about 96 files..

 

so I ended up having to switch the computer off and on again..

 

so any list of Last 10 event log may show ref to that..failed attempt to download the 100 files..


Edited by dowsp, 12 December 2017 - 04:02 PM.

  • 0

#9
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,432 posts

Please follow what I post on #7 then we can decide on next steps.


  • 0

#10
dowsp

dowsp

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 493 posts

I chanced doing the next step..

 

The Dell service tag is  :    BBCPL2J     express service code   244-496-482-03

 

 

 

 

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by JS (administrator) on 12-12-2017 at 21:55:20
Running from "C:\Documents and Settings\JS\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Model: 0UW744?????? Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/12/2017 05:28:45 AM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 52.5.2.6549, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/11/2017 10:59:27 PM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 52.5.2.6549, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/01/2017 01:19:19 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt>with error: This operation returned because the timeout period expired.

Error: (11/23/2017 04:19:15 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt>with error: This operation returned because the timeout period expired.

Error: (11/15/2017 09:19:24 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt>with error: This operation returned because the timeout period expired.

Error: (11/07/2017 11:19:15 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt>with error: This operation returned because the timeout period expired.

Error: (10/31/2017 07:53:26 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt>with error: This operation returned because the timeout period expired.

Error: (10/15/2017 11:19:15 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt>with error: This operation returned because the timeout period expired.

Error: (09/24/2017 07:19:16 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt>with error: This operation returned because the timeout period expired.

Error: (09/12/2017 09:19:15 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt>with error: This operation returned because the timeout period expired.


System errors:
=============
Error: (12/11/2017 05:02:47 PM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (12/11/2017 05:02:47 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Google Update Service (gupdate) service to connect.

Error: (12/11/2017 05:02:32 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1053 = The service did not respond to the start or control request in a timely fashion.
" attempting to start the service gupdate with arguments "/comsvc"
in order to run the server:
{4EB61BAC-A3B6-4760-9581-655041EF4D69}


Microsoft Office Sessions:
=========================
Error: (12/12/2017 05:28:45 AM) (Source: Application Hang)(User: )
Description: firefox.exe52.5.2.6549hungapp0.0.0.000000000

Error: (12/11/2017 10:59:27 PM) (Source: Application Hang)(User: )
Description: firefox.exe52.5.2.6549hungapp0.0.0.000000000

Error: (12/01/2017 01:19:19 AM) (Source: crypt32)(User: )
Description: http://www.download....rootseq.txtThisoperation returned because the timeout period expired.

Error: (11/23/2017 04:19:15 AM) (Source: crypt32)(User: )
Description: http://www.download....rootseq.txtThisoperation returned because the timeout period expired.

Error: (11/15/2017 09:19:24 PM) (Source: crypt32)(User: )
Description: http://www.download....rootseq.txtThisoperation returned because the timeout period expired.

Error: (11/07/2017 11:19:15 PM) (Source: crypt32)(User: )
Description: http://www.download....rootseq.txtThisoperation returned because the timeout period expired.

Error: (10/31/2017 07:53:26 PM) (Source: crypt32)(User: )
Description: http://www.download....rootseq.txtThisoperation returned because the timeout period expired.

Error: (10/15/2017 11:19:15 AM) (Source: crypt32)(User: )
Description: http://www.download....rootseq.txtThisoperation returned because the timeout period expired.

Error: (09/24/2017 07:19:16 AM) (Source: crypt32)(User: )
Description: http://www.download....rootseq.txtThisoperation returned because the timeout period expired.

Error: (09/12/2017 09:19:15 PM) (Source: crypt32)(User: )
Description: http://www.download....rootseq.txtThisoperation returned because the timeout period expired.


========================= Devices: ================================

Name: Video Controller (VGA Compatible)
Description: Video Controller (VGA Compatible)
Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Device ID: PCI\VEN_1002&DEV_5975&SUBSYS_01F51028&REV_00\4&2C0D4F31&0&2808
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Network Controller
Description: Network Controller
Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Device ID: PCI\VEN_14E4&DEV_4311&SUBSYS_00071028&REV_01\4&2EA2911C&0&0030
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: SM Bus Controller
Description: SM Bus Controller
Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_01F51028&REV_13\3&13C0B0C5&0&A0
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: IDT High Definition Audio CODEC
Description: IDT High Definition Audio CODEC
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: IDT
Service: STHDA
Device ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7690&SUBSYS_102801F5&REV_1022\4&9175A32&0&0101
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.

Name: Ethernet Controller
Description: Ethernet Controller
Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Device ID: PCI\VEN_14E4&DEV_170C&SUBSYS_01F51028&REV_02\4&1A4C5809&0&00A4
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Base System Device
Description: Base System Device
Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Device ID: PCI\VEN_1180&DEV_0843&SUBSYS_01F51028&REV_01\4&1A4C5809&0&09A4
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


**** End of log ****
 


  • 0

Advertisements


#11
dowsp

dowsp

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 493 posts

For some reason when i tried to post a reply, it would not do it..

 

I think because you had also replied at the same time..

 

and I am unable to delete the post in full..

 

Unfortunately as I kept trying to post, its now  posted the content several times..


Edited by dowsp, 12 December 2017 - 04:15 PM.

  • 0

#12
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,432 posts

Ok, Service Pack 3 is installed that is good.

 

Now you have some drivers missing... How is the computer connected to the internet?

 

Please visit this web page http://www.dell.com/...t/home/us/en/04click on Detect PC and let the page detect the Service Tag to see if it shows a different Tag because the page say that BBCPL2J is an OptiPlex GX620!


  • 0

#13
dowsp

dowsp

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 493 posts

I use Wifi to connect to the Internet.

 

I am not sure why the tag seems incorrect..

 

I did however purchase the Laptop 2nd hand from ebay.

 

My only concern if I try to Dell Connect / Detect option is if it was to find something that say was a concern to them about the machine (If that was say possible, say for eg if the person who sold to me has installed a copy of Windows for eg that was not the orignal and they were to report it or take some sort of action once they detect certain details)

 

I was never familiar with what a OptiPlex GX620 was ! .. is it supposed to be another model of Dell laptop..on a quic serch it seems its a PC rather than a laptop on a ebay link I found..

 

It seems rather weird that it relates to OptiPlex GX620   and it also gave a different express service code

 

Express Service Code: 24631082731  rather than what the tag showed as being 244-496-482-03.

 

If you believe it unlikely that Dell would take any sort of action or that it  is unlikely to flag something..to alert them... then I will probably chance doing it..

 

Support for OptiPlex GX620

Service Tag: BBCPL2J Express Service Code: 24631082731

 

 

The Dell service tag is  :    BBCPL2J     express service code   244-496-482-03

 

 

 

Ok, Service Pack 3 is installed that is good.

 

Now you have some drivers missing... How is the computer connected to the internet?

 

Please visit this web page http://www.dell.com/...t/home/us/en/04click on Detect PC and let the page detect the Service Tag to see if it shows a different Tag because the page say that BBCPL2J is an OptiPlex GX620!


Edited by dowsp, 12 December 2017 - 05:55 PM.

  • 0

#14
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,432 posts

The is no problem in running that Dell check, they don't care about the Windows you have.


  • 0

#15
dowsp

dowsp

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 493 posts

Can I ask, would it be possible to do this without knowing the tag number ?

 

I am not sure that I want to have to download something from Dell in order to obtain the tag ? as they require me to agree t something and download a file in order for it to obtain the details somehow.  It make me think they would be spying on me..

 

where as I would had thought really I should have been able to just visit their website in order for it to detect my details..

a bit similar in the way that you can use the eset Anti virus direct from their site rather than have to install it..

 

 

The is no problem in running that Dell check, they don't care about the Windows you have.


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP