[dohc97]

One of our users reported that her laptop crashes when she is using a particular app called Humminbird.  It is a medical app. Below is a copy/paste from her event viewer log.  Any tip on where I should be looking at?

 

 

Faulting application name: LogonUI.exe, version: 6.1.7601.17514, time stamp: 0x4ce79f70

Faulting module name: authui.dll, version: 6.1.7601.24000, time stamp: 0x5a499a87

Exception code: 0xc0000005

Fault offset: 0x000000000001aa4a

Faulting process id: 0x49c

Faulting application start time: 0x01d3906be42fe2a6

Faulting application path: C:\windows\system32\LogonUI.exe

Faulting module path: C:\windows\system32\authui.dll

Report Id: 63075751-fc67-11e7-980d-2816adabc006

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Please try the following and see if it helps.

Click on Start menu
Type in cmd Right click on cmd in list and select run as administrator
Run the following commands
1. Sfc /Scannow
2. Dism /Online /Cleanup-Image /RestoreHealth

[dmccoy]

Please try the following and see if it helps.

Click on Start menu
Type in cmd Right click on cmd in list and select run as administrator
Run the following commands
1. Sfc /Scannow
2. Dism /Online /Cleanup-Image /RestoreHealth