[dmccoy]

Please tell me the exact message and it happens with both programs?

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#3 CAN'T OPEN USER CONFIGURATION FILE

#4 ERROR DURING EXECUTION
"desktop\jrt\get.bat"
THE SYSTEM CANNOT FIND THE FILE SPECIFIED

[RUSTY2]

#3 CAN'T OPEN USER CONFIGURATION FILE

#4 ERROR DURING EXECUTION
"desktop\jrt\get.bat"
THE SYSTEM CANNOT FIND THE FILE SPECIFIED

[dmccoy]

Are you able to re-run Malwarebytes again.

 

• Launch Malwarebytes Anti-Malware Then click Finish.

• If an update is found, you will be prompted to download and install the latest version.

• Once the program has Started

• Click on the Settings button

• Click on Protection tab

• Enable the Scan for rootkits

• select Scan now. Or select the Threat Scan from the Scan menu.

• When the scan is complete , make sure that that all Threats are selected, and click Remove Selected.

• Reboot your computer if prompted.

• After the restart, Open Malwarebytes

• Click on the History tab > Application Logs.

• Double click on the Scan Log which shows the Date and time of the scan just performed.

• Click 'Export'.

• Click 'Text file (*.txt)

[dmccoy]

If the following doesn't work then you probably need to post to the malware forum forum and let them help. You can also try booting into safe mode and running them from there. Unfortunately I am only to help so much since I am not a malware specialist and not allowed to use certain tools.

[RUSTY2]

I RAN IT BUT IT DID NOT SHOW ANY PROBLEMS? I CANT SEEM TO FIND A HISTORY TAB ?

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 1/27/18
Scan Time: 10:29 AM
Log File: fb0148de-038f-11e8-8001-e0cb4e7d728e.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3801
License: Expired

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: BRIAN-PC\BR

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 410473
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 11 min, 10 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)


(end)

THIS IS A COPY OF THE FILE

[dmccoy]

Please do the following to reset chrome and
Reset your browser settings:

Click the Chrome menu Chrome menu on the browser toolbar.
Select Settings.
Click Show advanced settings and find the "Reset browser settings section.
Click Reset browser settings.
In the dialog that appears, click Reset.

Edited by dmccoy, 27 January 2018 - 01:47 PM.

[RUSTY2]

seems to be way better now . was able to sign into this site no problem were as before I was not able to 

[dmccoy]

Okay great. Do you need anything else?

[RUSTY2]

 all is good  thank you for your help

[dmccoy]

You’re welcome