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New update appears to have killed my HTC10

URGENT please!

Best Answer Wrinkly Pete , 24 January 2018 - 02:21 PM

Hi, I'm hoping someone can assist me.  Urgently. This evening I downloaded, and attempted to install, the latest Android Oreo update 3.16.401.2 for my HTC10 smartphone. Everythi... Go to the full post »


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#1
Wrinkly Pete

Wrinkly Pete

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Hi,

 

I'm hoping someone can assist me.  Urgently.

 

This evening I downloaded, and attempted to install, the latest Android Oreo update 3.16.401.2 for my HTC10 smartphone.

 

Everything went smoothly / normally with the download, and with the "Verifying update package",  and I got to the "Processing" and finally the "Installing" stage (A black screen with downward arrow above a phone type symbol).

 

Everything was still going fine and then... at 90% installed - the screen went totally black.

 

I waited a few minutes, expecting the phone to buzz and restart and then to request my pin number or fingerprint... BUT nothing happened. After a long wait it became apparent it had switched the phone off. I tried the on/off switch - nothing.

 

[The phone was fully charged prior to the update, which was done via my Wi-Fi. It was still well charged before I lost the battery usage info.]

 

I now appear to possess an expensive brick! I cannot turn the phone on, and apart from removing the sim card or micro SD card I have no other options.

 

Any ideas what I can do PLEASE?

I cannot contact HTC (I bought the phone from HTC) and my sim only contract is with Tesco mobile. I couldn't get much sense out of them.

 


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#2
Wrinkly Pete

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✓  Best Answer


Hi,

 

I'm hoping someone can assist me.  Urgently.

 

This evening I downloaded, and attempted to install, the latest Android Oreo update 3.16.401.2 for my HTC10 smartphone.

 

Everything went smoothly / normally with the download, and with the "Verifying update package",  and I got to the "Processing" and finally the "Installing" stage (A black screen with downward arrow above a phone type symbol).

 

Everything was still going fine and then... at 90% installed - the screen went totally black.

 

I waited a few minutes, expecting the phone to buzz and restart and then to request my pin number or fingerprint... BUT nothing happened. After a long wait it became apparent it had switched the phone off. I tried the on/off switch - nothing.

 

[The phone was fully charged prior to the update, which was done via my Wi-Fi. It was still well charged before I lost the battery usage info.]

 

I now appear to possess an expensive brick! I cannot turn the phone on, and apart from removing the sim card or micro SD card I have no other options.

 

Any ideas what I can do PLEASE?

I cannot contact HTC (I bought the phone from HTC) and my sim only contract is with Tesco mobile. I couldn't get much sense out of them.

 

I have been able to solve this issue since posting my problem. Please consider this matter CLOSED. [I cannot see how to delete it.]


Edited by Wrinkly Pete, 24 January 2018 - 02:22 PM.

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#3
paws

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Hi Wrinkly Pete,
well done!, That's very good to hear. :yes: 

Please tell us how you fixed it...all the steps... the search engines will index it and anyone else who finds themselves in a similar situation will be able to benefit by your experience.

Regards

paws


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#4
Wrinkly Pete

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Hi Wrinkly Pete,
well done!, That's very good to hear. :yes: 

Please tell us how you fixed it...all the steps... the search engines will index it and anyone else who finds themselves in a similar situation will be able to benefit by your experience.

Regards

paws

 

Hi paws,

 

Certainly, I used Google... and one of the suggested hits led me to:  https://thedroidguy....g-guide-1061281

 

As the on/off button did not respond to anything I felt doomed. There's not much else you CAN do with a smartphone... or SO I THOUGHT! I was wrong.

 

Anyway, the aforementioned web page taught me that it was still possible to recover from what I thought was a bricked phone.

 

The article gives better details than I could here, but basically it involved pressing the on/off button AND sound up or sound down buttons, and holding both for 10 seconds - or combinations thereof (depending on the cause of the dead phone).

 

So all is NOT lost after all. I went from suicidal to elated within a few minutes! It's bad enough having phones with built-in batteries; when SO MUCH of our daily lives now requires the use of a WORKING smartphone, it's not until something like this happens to make you realise how awkward life can be WITHOUT one.


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#5
paws

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Many thanks Wrinkley Pete for your fix.

Anyone who faces a similar situation in the future, will find your reply invaluable.

Kudos to you for responding.
Regards
paws
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