Please start with the following steps
Step 1:
Speccy
http://filehippo.com/download_speccy
1. File > Save Snapshot. This will create a file called [hostname].speccy
2. File > Publish Snapshot. This saves your snapshot to their servers
3 Copy and Paste the link to your next Reply
Step 2:
Click on Start menu
Type in cmd
Right click on cmd in list and select run as administrator
Copy and Paste the commands into the command console
1. sfc /scannow
2. dism /online /cleanup-image /restorehealth
When these have completed.
Right click on the top bar command window
Left click on Edit then Select All
Right click on the top bar again
Left click on edit then copy
paste into your reply
Step 3:
Download Process Explorer
https://docs.microso...rocess-explorer
1. Save it to your desktop then run it. Right Click and Select Run As Administrator
2. Select View Menu Click Select Columns
3. In the Select Columns Window Check Verified Signer and Click OK
4. Select Options Menu and Check Verify Image Signatures
5. Double Click o the CPU Column to sort by highest CPU usage.
(System Idle Process should be at the top once sorted properly)
6. Wait approximately a minute
7. Select Save or Save As from the File Menu and save System Idle Process.txt to Desktop
8. Upload the file to your Reply
Edited by dmccoy, 27 January 2018 - 02:03 PM.