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Frequent BSOD shut downs

Started by ColtsFan18 , Feb 08 2018 11:04 AM

BSOD Crash Shutdown

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#1
ColtsFan18

Posted 08 February 2018 - 11:04 AM

Member

Member
389 posts

Hello,

I have a feeling I'm going to be on the hunt for a new laptop soon but I'm hoping to avoid it for a while. 3 months ago my OS corrupted, I needed the data from my hard drive so I sent it in to a local shop. They saved all my data, wiped the machine out and reinstalled Windows 7. It was fine for a month or so then I started getting the BSOD. At first it was infrequent, now it's happening on a regular basis. At least once a day, sometimes back to back within minutes. I'm fairly confident I don't have a virus but there could be some malware but that shouldn't cause a system failure and subsequent shutdown. I have allowed it to reboot and do a system C check but it's always short lived. So before I start looking for a new machine I wanted to check here to see if there is anything I can do. In the meantime I am saving all important data in case it's time to put the machine to rest.

Any help would be very much appreciated.

#2
RKinner

Posted 08 February 2018 - 01:43 PM

Malware Expert

Expert
24,624 posts

Download BlueScreenView
http://www.nirsoft.n...creen_view.html

Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit, Select All.

Go File, Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Get Process Explorer

http://live.sysinter...com/procexp.exe
Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures

Click twice on the CPU column header to sort things by CPU usage with the big hitters at the top.

Wait a full minute then:

File, Save As, Save. Note the file name. Open the file on your desktop and copy and paste the text to a reply.

Copy the next 2 lines:

TASKLIST /SVC > \junk.txt
notepad \junk.txt

Open an Elevated Command Prompt:
Win 7: Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator
Win 8: http://www.eightforu...indows-8-a.html
win 10: http://www.howtogeek...-in-windows-10/

Right click and Paste (or Edit then Paste) and the copied lines should appear.
Hit Enter if notepad does not open. Copy and paste the text from notepad into a reply.

Get the free version of Speccy:

http://www.filehippo...ownload_speccy/

(Look in the upper right for the Download
Latest Version button - Do NOT press the large Start Download button on the upper left!)
Download, Save and Install it. Tell it you do not need CCLEANER. Run Speccy. When it finishes (the little icon in the bottom left will stop moving),
File, Save as Text File, (to your desktop) note the name it gives. OK. Open the file in notepad and delete the line that gives the serial number of your Operating System.
(It will be near the top, 10-20 lines down.) Save the file. Attach the file to your next post. Attaching the log is the best option as it is too big for the forum. Attaching is a multi step process.

First click on More Reply Options
Then scroll down to where you see
Choose File and click on it. Point it at the file and hit Open.
Now click on Attach this file.

#3
ColtsFan18

Posted 08 February 2018 - 03:13 PM

Member

Topic Starter
Member
389 posts

BSOD Report:

==================================================

Dump File : 020718-42775-01.dmp

Crash Time : 2/7/2018 7:05:05 PM

Bug Check String : MEMORY_MANAGEMENT

Bug Check Code : 0x0000001a

Parameter 1 : 00000000`00041284

Parameter 2 : 00000000`03da4001

Parameter 3 : 00000000`00000773

Parameter 4 : fffff700`01080000

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+6f980

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7601.23889 (win7sp1_ldr.170810-1615)

Processor : x64

Crash Address : ntoskrnl.exe+6f980

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\020718-42775-01.dmp

Processors Count : 2

Major Version : 15

Minor Version : 7601

Dump File Size : 280,192

Dump File Time : 2/7/2018 8:03:45 PM

==================================================

Dump File : 020718-43181-01.dmp

Crash Time : 2/7/2018 6:58:49 PM

Bug Check String : NTFS_FILE_SYSTEM

Bug Check Code : 0x00000024

Parameter 1 : 00000000`000c08a5

Parameter 2 : 00000000`00000000

Parameter 3 : 00000000`00000000

Parameter 4 : 00000000`00000000

Caused By Driver : Ntfs.sys

Caused By Address : Ntfs.sys+1c25

File Description :

Product Name :

Company :

File Version :

Processor : x64

Crash Address : ntoskrnl.exe+6f980

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\020718-43181-01.dmp

Processors Count : 2

Major Version : 15

Minor Version : 7601

Dump File Size : 280,192

Dump File Time : 2/7/2018 7:00:40 PM

==================================================

Dump File : 020318-50216-01.dmp

Crash Time : 2/3/2018 11:55:46 AM

Bug Check String : NTFS_FILE_SYSTEM

Bug Check Code : 0x00000024

Parameter 1 : 00000000`000c08a5

Parameter 2 : 00000000`00000000

Parameter 3 : 00000000`00000000

Parameter 4 : 00000000`00000000

Caused By Driver : Ntfs.sys

Caused By Address : Ntfs.sys+1c25

File Description :

Product Name :

Company :

File Version :

Processor : x64

Crash Address : ntoskrnl.exe+6f980

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\020318-50216-01.dmp

Processors Count : 2

Major Version : 15

Minor Version : 7601

Dump File Size : 280,192

Dump File Time : 2/3/2018 11:57:36 AM

==================================================

PROCESS EXPLORER Report:

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer

System Idle Process 93.48 0 K 24 K 0

procexp64.exe 4.34 34,440 K 43,052 K 1380 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

dwm.exe 0.77 37,068 K 26,460 K 1244 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows

csrss.exe 0.39 2,268 K 20,952 K 448 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows

MsMpEng.exe 0.33 130,180 K 66,744 K 828 Antimalware Service Executable Microsoft Corporation (Verified) Microsoft Corporation

Interrupts 0.30 0 K 0 K n/a Hardware Interrupts and DPCs

System 0.13 216 K 320 K 4

explorer.exe 0.07 64,908 K 46,600 K 1272 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows

BrotherHelp.exe 0.05 1,784 K 1,480 K 728 Brother Help Application Brother Industries, Ltd. (No signature was present in the subject) Brother Industries, Ltd.

svchost.exe 0.05 7,004 K 8,360 K 1868 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 0.03 8,488 K 7,416 K 1908 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

CCleaner64.exe 0.02 7,600 K 4,312 K 2000 CCleaner Piriform Ltd (Verified) Piriform Ltd

SearchIndexer.exe 0.01 26,252 K 12,456 K 2432 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 0.01 10,184 K 12,232 K 956 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

wmpnetwk.exe < 0.01 11,148 K 5,072 K 3064 Windows Media Player Network Sharing Service Microsoft Corporation (Verified) Microsoft Windows

taskhost.exe < 0.01 14,180 K 7,120 K 1360 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows

svchost.exe < 0.01 21,036 K 23,856 K 980 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

spoolsv.exe < 0.01 9,932 K 11,132 K 1264 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows

chrome.exe < 0.01 99,024 K 121,104 K 3356 Google Chrome Google Inc. (Verified) Google Inc

svchost.exe < 0.01 15,776 K 9,800 K 156 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe < 0.01 12,144 K 9,924 K 3144 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

csrss.exe < 0.01 2,468 K 2,072 K 380 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows

svchost.exe < 0.01 11,944 K 11,556 K 1328 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

WmiPrvSE.exe 2,560 K 6,804 K 2212 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows

winlogon.exe 2,684 K 1,592 K 492 Windows Logon Application Microsoft Corporation (Verified) Microsoft Windows

wininit.exe 1,456 K 304 K 456 Windows Start-Up Application Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 4,248 K 4,880 K 744 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 10,720 K 9,528 K 932 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 4,272 K 4,272 K 668 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 20,452 K 13,296 K 900 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 2,436 K 1,852 K 416 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 4,996 K 5,796 K 1840 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

smss.exe 444 K 288 K 268 Windows Session Manager Microsoft Corporation (Verified) Microsoft Windows

services.exe 5,332 K 5,788 K 552 Services and Controller app Microsoft Corporation (Verified) Microsoft Windows

procexp.exe 2,232 K 7,460 K 848 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

NisSrv.exe 8,988 K 1,628 K 1556 Microsoft Network Realtime Inspection Service Microsoft Corporation (Verified) Microsoft Corporation

msseces.exe 5,756 K 1,416 K 1032 Microsoft Security Client User Interface Microsoft Corporation (Verified) Microsoft Corporation

lsm.exe 2,416 K 1,824 K 568 Local Session Manager Service Microsoft Corporation (Verified) Microsoft Windows

lsass.exe 4,696 K 6,452 K 560 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows

jusched.exe 2,152 K 368 K 1508 Java Update Scheduler Oracle Corporation (Verified) Oracle America

igfxpers.exe 2,652 K 3,612 K 2012 persistence Module Intel Corporation (Verified) Intel Corporation - pGFX

hkcmd.exe 2,148 K 1,532 K 1944 hkcmd Module Intel Corporation (Verified) Intel Corporation - pGFX

GoogleCrashHandler64.exe 1,452 K 420 K 3788 Google Crash Handler Google Inc. (Verified) Google Inc

GoogleCrashHandler.exe 1,404 K 340 K 3772 Google Crash Handler Google Inc. (Verified) Google Inc

chrome.exe 84,256 K 108,644 K 3884 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 31,852 K 38,012 K 3616 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 112,464 K 80,564 K 3716 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 36,116 K 13,172 K 3908 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 2,132 K 728 K 3476 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 2,056 K 1,612 K 3404 Google Chrome Google Inc. (Verified) Google Inc

BrYNSvc.exe 1,780 K 2,044 K 3368 BrYNCSvc Brother Industries, Ltd. (No signature was present in the subject) Brother Industries, Ltd.

BrCtrlCntr.exe 2,140 K 608 K 2224 ControlCenter Main Process Brother Industries, Ltd. (No signature was present in the subject) Brother Industries, Ltd.

BrCcUxSys.exe 1,748 K 844 K 3704 ControlCenter UX System Brother Industries, Ltd. (No signature was present in the subject) Brother Industries, Ltd.

audiodg.exe 15,888 K 13,424 K 392 Windows Audio Device Graph Isolation Microsoft Corporation (Verified) Microsoft Windows

armsvc.exe 1,148 K 360 K 1664 Adobe Acrobat Update Service Adobe Systems Incorporated (Verified) Adobe Systems

COMMAND PROMPT Report:

Image Name PID Services

========================= ======== ============================================

System Idle Process 0 N/A

System 4 N/A

smss.exe 268 N/A

csrss.exe 380 N/A

csrss.exe 448 N/A

wininit.exe 456 N/A

winlogon.exe 492 N/A

services.exe 552 N/A

lsass.exe 560 KeyIso, SamSs

lsm.exe 568 N/A

svchost.exe 668 DcomLaunch, PlugPlay, Power

svchost.exe 744 RpcEptMapper, RpcSs

MsMpEng.exe 828 MsMpSvc

svchost.exe 900 AudioSrv, Dhcp, eventlog,

HomeGroupProvider, lmhosts, wscsvc

svchost.exe 932 AudioEndpointBuilder, HomeGroupListener,

IPBusEnum, Netman, PcaSvc, TrkWks, UxSms,

Wlansvc

svchost.exe 956 EventSystem, fdPHost, FontCache, netprofm,

nsi, WdiServiceHost, WinHttpAutoProxySvc

svchost.exe 980 AeLookupSvc, Appinfo, BITS, Browser,

EapHost, iphlpsvc, LanmanServer, MMCSS,

ProfSvc, Schedule, SENS, ShellHWDetection,

Themes, Winmgmt, wuauserv

audiodg.exe 392 N/A

svchost.exe 416 gpsvc

svchost.exe 156 CryptSvc, Dnscache, LanmanWorkstation,

NlaSvc

dwm.exe 1244 N/A

spoolsv.exe 1264 Spooler

explorer.exe 1272 N/A

svchost.exe 1328 BFE, DPS, MpsSvc

taskhost.exe 1360 N/A

armsvc.exe 1664 AdobeARMservice

svchost.exe 1840 DiagTrack

svchost.exe 1868 FDResPub, SSDPSRV, upnphost

svchost.exe 1908 stisvc

hkcmd.exe 1944 N/A

igfxpers.exe 2012 N/A

msseces.exe 1032 N/A

SearchIndexer.exe 2432 WSearch

wmpnetwk.exe 3064 WMPNetworkSvc

BrotherHelp.exe 728 N/A

BrCtrlCntr.exe 2224 N/A

jusched.exe 1508 N/A

CCleaner64.exe 2000 N/A

NisSrv.exe 1556 NisSrv

svchost.exe 3144 p2pimsvc, p2psvc, PNRPsvc

chrome.exe 3356 N/A

BrYNSvc.exe 3368 BrYNSvc

chrome.exe 3404 N/A

chrome.exe 3476 N/A

BrCcUxSys.exe 3704 N/A

chrome.exe 3716 N/A

GoogleCrashHandler.exe 3772 N/A

GoogleCrashHandler64.exe 3788 N/A

chrome.exe 3908 N/A

WmiPrvSE.exe 2212 N/A

chrome.exe 3616 N/A

chrome.exe 3884 N/A

taskeng.exe 2860 N/A

cmd.exe 3140 N/A

conhost.exe 912 N/A

tasklist.exe 3008 N/A

WmiPrvSE.exe 2568 N/A

Hopefully this is everything you needed.

#4
RKinner

Posted 08 February 2018 - 05:34 PM

Malware Expert

Expert
24,624 posts

I don't see the Speccy log.

From what I see so far I suspect your RAM is failing. Test it with option 1

https://www.howtogee...m-for-problems/

If it passes you might do option 2 also to make sure it's good as the MS test is not that good.

The other possibility especially with a laptop is overheating.

You may want to run Speedfan to monitor your temps in real time:

http://www.filehippo...nload_speedfan/

Download, save and Install it (Win 7+ or Vista right click and Run As Admin.) then run it (Win 7+ or Vista right click and Run As Admin.).

It will tell you your temps in real time tho the default is to show the hard drive temp in the systray. You can change it: Hit Configure then click on the highest temp and check Show in tray.

A laptop at idle should not be much above 50 degrees C. Under load like an anti-virus scan it should not go above 65. If you see it going to high then that means the heatsink is clogged with dust and needs to be cleaned. Easy job on a Dell - brain surgery on an HP.

#5
ColtsFan18

Posted 08 February 2018 - 06:04 PM

Member

Topic Starter
Member
389 posts

Ran the Windows Memory Diagnostic.... says no issues were detected. I have attached a screenshot of the result. I'm going to run Option 2 but am a bit unclear on which edition to download. These are my options:

MemTest86 V7.5 Free Edition Download (also includes V4 for old machines)

Windows Downloads:

Going to install the speedfan thingy now

#6
ColtsFan18

Posted 08 February 2018 - 06:08 PM

Member

Topic Starter
Member
389 posts

I don't see the Speccy log.

From what I see so far I suspect your RAM is failing. Test it with option 1

https://www.howtogee...m-for-problems/

If it passes you might do option 2 also to make sure it's good as the MS test is not that good.

The other possibility especially with a laptop is overheating.

You may want to run Speedfan to monitor your temps in real time:

http://www.filehippo...nload_speedfan/

Download, save and Install it (Win 7+ or Vista right click and Run As Admin.) then run it (Win 7+ or Vista right click and Run As Admin.).

It will tell you your temps in real time tho the default is to show the hard drive temp in the systray. You can change it: Hit Configure then click on the highest temp and check Show in tray.

A laptop at idle should not be much above 50 degrees C. Under load like an anti-virus scan it should not go above 65. If you see it going to high then that means the heatsink is clogged with dust and needs to be cleaned. Easy job on a Dell - brain surgery on an HP.

So with this being a 2 year old refurbished Acer it's somewhere between opening a bag of cookies and baking a souffle....

#7
RKinner

Posted 08 February 2018 - 06:30 PM

Malware Expert

Expert
24,624 posts

Mem test options.

First one is for making a bootable CD

Second for making a bootable USB Drive.

If you have a blank CD then choose the first option. If you have a USB drive that you can use for the test then the second option is your best bet.

Still don't see the Speccy log.

Don't think I've ever cleaned the heatsink on an Acer. Usually if you google the part number + disassembly you will find someone has posted a you tube video that shows you how to do it. What you usually need to do is get to the fan and remove it. Don't unscrew the heatsink or you will have to replace the thermal paste. Between the fan and the heatsink is usually a solid wall of dust. (Dell usually provides a cover on the bottom that you can remove with 8 screws and then you can remove the fan. HP usually requires you to take out the motherboard before you can get to the fan)

The Blue Screen View program points at standard windows files as the source of the problem. Usually when we see standard windows files as the culprit it's not the files but instead either a memory or a heat issue (or both since two much heat can cause the RAM to act up too). The hard drive is another possible source of problems. Speccy will tell me the condition of the hard drive and also give me an idea of the temps.

#8
ColtsFan18

Posted 08 February 2018 - 06:53 PM

Member

Topic Starter
Member
389 posts

If you can believe it, I do NOT possess a USB flash drive. No blank CD's. But I have 64G SD card. Will that work for option 2?

I thought I posted the Speccy Log. I guess not. Here it is:

Summary

Operating System

Windows 7 Home Premium 64-bit SP1

CPU

Intel Celeron B820 @ 1.70GHz 55 °C

Sandy Bridge 32nm Technology

RAM

4.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)

Motherboard

Acer EA50_HC_HR (U3E1)

Graphics

Generic PnP Monitor (1366x768@60Hz)

Intel HD Graphics (Acer Incorporated [ALI])

Storage

298GB Western Digital WDC WD3200BPVT-22JJ5 SCSI Disk Device (SATA) 29 °C

Optical Drives

MATSHITA DVD-RAM UJ8B0AW SCSI CdRom Device

Audio

High Definition Audio Device

Operating System

Windows 7 Home Premium 64-bit SP1

Computer type: Notebook

Installation Date: 12/16/2014 10:01:08 AM

Windows Security Center

User Account Control (UAC) Enabled

Notify level 2 - Default

Firewall Enabled

Windows Update

AutoUpdate Disabled

Windows Defender

Windows Defender Disabled

Antivirus

Antivirus Enabled

Company Name Microsoft

Display Name Microsoft Security Essentials

Product Version 4.10.209.0

Virus Signature Database Up to date

.NET Frameworks installed

v4.7 Full

v4.7 Client

v3.5 SP1

v3.0 SP2

v2.0 SP2

Internet Explorer

Version 11.0.9600.18792

PowerShell

Version 2.0

Java

Java Runtime Environment

Path C:\Program Files (x86)\Java\jre1.8.0_161\bin\java.exe

Version 8.0

Update 161

Build 12

Environment Variables

USERPROFILE C:\Users\Tams

SystemRoot C:\Windows

User Variables

TEMP C:\Users\Tams\AppData\Local\Temp

TMP C:\Users\Tams\AppData\Local\Temp

Machine Variables

ComSpec C:\Windows\system32\cmd.exe

FP_NO_HOST_CHECK NO

NUMBER_OF_PROCESSORS 2

OS Windows_NT

Path C:\ProgramData\Oracle\Java\javapath

C:\Windows\system32

C:\Windows

C:\Windows\System32\Wbem

C:\Windows\System32\WindowsPowerShell\v1.0\

PATHEXT .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC

PROCESSOR_ARCHITECTURE AMD64

PROCESSOR_IDENTIFIER Intel64 Family 6 Model 42 Stepping 7, GenuineIntel

PROCESSOR_LEVEL 6

PROCESSOR_REVISION 2a07

PSModulePath C:\Windows\system32\WindowsPowerShell\v1.0\Modules\

TEMP C:\Windows\TEMP

TMP C:\Windows\TEMP

USERNAME SYSTEM

windir C:\Windows

windows_tracing_flags 3

windows_tracing_logfile C:\BVTBin\Tests\installpackage\csilogfile.log

Battery

AC Line Online

Battery Charge % 100 %

Battery State High

Remaining Battery Time Unknown

Power Profile

Active power scheme WOUTemp

Hibernation Enabled

Turn Off Monitor after: (On AC Power) Never

Turn Off Monitor after: (On Battery Power) Never

Turn Off Hard Disk after: (On AC Power) Never

Turn Off Hard Disk after: (On Battery Power) Never

Suspend after: (On AC Power) Never

Suspend after: (On Battery Power) Never

Screen saver Disabled

Uptime

Current Session

Current Time 2/8/2018 3:06:12 PM

Current Uptime 2,832 sec (0 d, 00 h, 47 m, 12 s)

Last Boot Time 2/8/2018 2:19:00 PM

Services

Running Adobe Acrobat Update Service

Running Application Experience

Running Application Information

Running Background Intelligent Transfer Service

Running Base Filtering Engine

Running BrYNSvc

Running CNG Key Isolation

Running COM+ Event System

Running Computer Browser

Running Cryptographic Services

Running DCOM Server Process Launcher

Running Desktop Window Manager Session Manager

Running DHCP Client

Running Diagnostic Policy Service

Running Diagnostic Service Host

Running Diagnostics Tracking Service

Running Distributed Link Tracking Client

Running DNS Client

Running Extensible Authentication Protocol

Running Function Discovery Provider Host

Running Function Discovery Resource Publication

Running Group Policy Client

Running HomeGroup Listener

Running HomeGroup Provider

Running IP Helper

Running Microsoft Antimalware Service

Running Microsoft Network Inspection

Running Multimedia Class Scheduler

Running Network Connections

Running Network List Service

Running Network Location Awareness

Running Network Store Interface Service

Running Peer Name Resolution Protocol

Running Peer Networking Grouping

Running Peer Networking Identity Manager

Running Plug and Play

Running PnP-X IP Bus Enumerator

Running Power

Running Print Spooler

Running Program Compatibility Assistant Service

Running Remote Procedure Call (RPC)

Running RPC Endpoint Mapper

Running Security Accounts Manager

Running Security Center

Running Server

Running Shell Hardware Detection

Running SSDP Discovery

Running System Event Notification Service

Running Task Scheduler

Running TCP/IP NetBIOS Helper

Running Themes

Running UPnP Device Host

Running User Profile Service

Running Windows Audio

Running Windows Audio Endpoint Builder

Running Windows Event Log

Running Windows Firewall

Running Windows Font Cache Service

Running Windows Image Acquisition (WIA)

Running Windows Management Instrumentation

Running Windows Media Player Network Sharing Service

Running Windows Search

Running Windows Update

Running WinHTTP Web Proxy Auto-Discovery Service

Running WLAN AutoConfig

Running WMI Performance Adapter

Running Workstation

Stopped ActiveX Installer (AxInstSV)

Stopped Adaptive Brightness

Stopped Adobe Flash Player Update Service

Stopped Application Identity

Stopped Application Layer Gateway Service

Stopped ASP.NET State Service

Stopped BitLocker Drive Encryption Service

Stopped Block Level Backup Engine Service

Stopped Bluetooth Support Service

Stopped Certificate Propagation

Stopped COM+ System Application

Stopped Credential Manager

Stopped Diagnostic System Host

Stopped Disk Defragmenter

Stopped Distributed Transaction Coordinator

Stopped Encrypting File System (EFS)

Stopped Fax

Stopped Google Update Service (gupdate)

Stopped Google Update Service (gupdatem)

Stopped Health Key and Certificate Management

Stopped Human Interface Device Access

Stopped Hyper-V Data Exchange Service

Stopped Hyper-V Guest Service Interface

Stopped Hyper-V Guest Shutdown Service

Stopped Hyper-V Heartbeat Service

Stopped Hyper-V Remote Desktop Virtualization Service

Stopped Hyper-V Time Synchronization Service

Stopped Hyper-V Volume Shadow Copy Requestor

Stopped IKE and AuthIP IPsec Keying Modules

Stopped Intel Content Protection HECI Service

Stopped Interactive Services Detection

Stopped Internet Connection Sharing (ICS)

Stopped Internet Explorer ETW Collector Service

Stopped IPsec Policy Agent

Stopped KtmRm for Distributed Transaction Coordinator

Stopped Link-Layer Topology Discovery Mapper

Stopped Media Center Extender Service

Stopped Microsoft .NET Framework NGEN v2.0.50727_X64

Stopped Microsoft .NET Framework NGEN v2.0.50727_X86

Stopped Microsoft .NET Framework NGEN v4.0.30319_X64

Stopped Microsoft .NET Framework NGEN v4.0.30319_X86

Stopped Microsoft iSCSI Initiator Service

Stopped Microsoft Software Shadow Copy Provider

Stopped Mozilla Maintenance Service

Stopped Net.Msmq Listener Adapter

Stopped Net.Pipe Listener Adapter

Stopped Net.Tcp Listener Adapter

Stopped Net.Tcp Port Sharing Service

Stopped Netlogon

Stopped Network Access Protection Agent

Stopped Parental Controls

Stopped Performance Counter DLL Host

Stopped Performance Logs & Alerts

Stopped PNRP Machine Name Publication Service

Stopped Portable Device Enumerator Service

Stopped Problem Reports and Solutions Control Panel Support

Stopped Protected Storage

Stopped Quality Windows Audio Video Experience

Stopped Remote Access Auto Connection Manager

Stopped Remote Access Connection Manager

Stopped Remote Desktop Configuration

Stopped Remote Desktop Services

Stopped Remote Procedure Call (RPC) Locator

Stopped Remote Registry

Stopped Routing and Remote Access

Stopped Secondary Logon

Stopped Secure Socket Tunneling Protocol Service

Stopped Smart Card

Stopped Smart Card Removal Policy

Stopped SNMP Trap

Stopped Software Protection

Stopped SPP Notification Service

Stopped Superfetch

Stopped Tablet PC Input Service

Stopped Telephony

Stopped Thread Ordering Server

Stopped Virtual Disk

Stopped Volume Shadow Copy

Stopped WebClient

Stopped Windows Activation Technologies Service

Stopped Windows Backup

Stopped Windows Biometric Service

Stopped Windows CardSpace

Stopped Windows Color System

Stopped Windows Connect Now - Config Registrar

Stopped Windows Defender

Stopped Windows Driver Foundation - User-mode Driver Framework

Stopped Windows Error Reporting Service

Stopped Windows Event Collector

Stopped Windows Installer

Stopped Windows Media Center Receiver Service

Stopped Windows Media Center Scheduler Service

Stopped Windows Modules Installer

Stopped Windows Presentation Foundation Font Cache 3.0.0.0

Stopped Windows Remote Management (WS-Management)

Stopped Windows Time

Stopped Wired AutoConfig

Stopped WWAN AutoConfig

TimeZone

TimeZone GMT -6:00 Hours

Language English (United States)

Location United States

Format English (United States)

Currency $

Date Format M/d/yyyy

Time Format h:mm:ss tt

Scheduler

2/8/2018 3:09 PM; Adobe Flash Player Updater

2/8/2018 3:23 PM; GoogleUpdateTaskMachineCore

2/8/2018 3:23 PM; GoogleUpdateTaskMachineUA

2/9/2018 9:00 AM; Adobe Acrobat Update Task

Hotfixes

Installed

2/7/2018 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.261.885.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

2/6/2018 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.261.832.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

2/3/2018 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.261.697.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

2/1/2018 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.261.627.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

1/31/2018 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.261.523.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

1/29/2018 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.261.437.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

1/28/2018 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.261.404.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

1/26/2018 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.261.306.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

1/25/2018 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.261.239.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

1/23/2018 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.261.151.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

1/22/2018 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.261.92.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

1/18/2018 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.1756.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

1/12/2018 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.1551.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

1/10/2018 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.1455.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

1/9/2018 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.1394.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

1/8/2018 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.1276.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

1/5/2018 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.1223.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

1/4/2018 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.1155.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

1/3/2018 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.1096.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

1/1/2018 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.1049.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/31/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.1006.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/29/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.951.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/28/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.891.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/26/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.809.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/24/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.733.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/23/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.707.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/22/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.674.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/22/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.667.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/21/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.595.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/19/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.534.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/18/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.452.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/17/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.442.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/15/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.369.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/14/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.310.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/13/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.269.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/11/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.172.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/10/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.125.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/9/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.112.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/8/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.78.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/7/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.259.1.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/6/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.257.1469.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/5/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.257.1412.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/2/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.257.1293.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/1/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.257.1248.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

12/1/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.257.1215.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

11/30/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.257.1153.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

11/28/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.257.1096.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

11/27/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.257.1007.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

11/25/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.257.961.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

11/20/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.257.742.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

11/19/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.257.660.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

11/17/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.257.634.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

11/15/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.257.539.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

11/14/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.257.478.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

11/13/2017 Update for Windows 7 for x64-based Systems (KB2952664)

Install this update to resolve issues in Windows. For a complete

listing of the issues that are included in this update, see the

associated Microsoft Knowledge Base article for more information.

After you install this item, you may have to restart your computer.

9/23/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.251.1356.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

9/23/2017 Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.249.211.0)

Install this update to revise the definition files that are used

to detect viruses, spyware, and other potentially unwanted software.

Once you have installed this item, it cannot be removed.

9/23/2017 2017-09 Preview of Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4038803)

Install this update to resolve issues in Windows. For a complete

listing of the issues that are included in this update, see the

associated Microsoft Knowledge Base article for more information.

After you install this item, you may have to restart your computer.

9/23/2017 Microsoft .NET Framework 4.7 for Windows 7 and Windows Server 2008 R2 for x64 (KB3186497)

The Microsoft .NET Framework 4.7 is a highly compatible, in-place

update for all the previous versions of .NET Framework 4.X. After

you install this update, you may have to restart your computer.

9/23/2017 Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2 - Intel® HD Graphics

Intel Corporation Graphics Adapter WDDM1.1, Graphics Adapter

WDDM1.2 software update released in May, 2015

9/23/2017 Intel - Other hardware - Intel® Management Engine Interface

Intel Other hardware software update released in July, 2012

9/23/2017 Windows Malicious Software Removal Tool x64 - September 2017 (KB890830)

After the download, this tool runs one time to check your computer

for infection by specific, prevalent malicious software (including

Blaster, Sasser, and Mydoom) and helps remove any infection that

is found. If an infection is found, the tool will display a status

report the next time that you start your computer. A new version

of the tool will be offered every month. If you want to manually

run the tool on your computer, you can download a copy from the

Microsoft Download Center, or you can run an online version from

microsoft.com. This tool is not a replacement for an antivirus

product. To help protect your computer, you should use an antivirus

product.

9/23/2017 2017-09 Security and Quality Rollup for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7 on Windows 7 and Server 2008 R2 for x64 (KB4041083)

A security issue has been identified in a Microsoft software

product that could affect your system. You can help protect your

system by installing this update from Microsoft. For a complete

listing of the issues that are included in this update, see the

associated Microsoft Knowledge Base article. After you install

this update, you may have to restart your system.

8/10/2017 2017-08 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4034664)

A security issue has been identified in a Microsoft software

product that could affect your system. You can help protect your

system by installing this update from Microsoft. For a complete

listing of the issues that are included in this update, see the

associated Microsoft Knowledge Base article. After you install

this update, you may have to restart your system.

8/10/2017 Windows Malicious Software Removal Tool x64 - August 2017 (KB890830)