Can you try this FRST fix please. Copy it to the USB drive first and then transfer it to RobertDads laptop. Make sure it is in the same place as FRST. Ideally make sure both FRST and the fixlist are on the desktop.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.
Download the attached fixlist.txt to your desktop. fixlist.txt 179bytes 3 downloads
- Ensure fixlist.txt is in the same location as FRST.exe on your desktop.
- Run FRST by right clicking on it and selecting Run as Administrator and press Fix
- On completion a log (fixlog.txt) will be generated.
- Please select all text in this fix, copy (CTRL + C) and then Paste (CTRL + V) in your next reply.
After this can you check the internet connection.