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Removal instructions for Cartwise

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#1
Metallica

Metallica

    Spyware Veteran

  • GeekU Moderator
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Content is republished with permission from Malwarebytes.

What is Cartwise?

The Malwarebytes research team has determined that Cartwise is adware. These adware applications display advertisements not originating from the sites you are browsing.

How do I know if my computer is affected by Cartwise?

You may see these warnings during install:

video.png

warning1.png

warning2.png

warning3.png

and this Chrome extension in your list of installed extensions:

main.png

How did Cartwise get on my computer?

Adware applications use different methods for distributing themselves. This particular one was installed by the adult content website, but it was also available in the webstore:

webstore.png

How do I remove Cartwise?

Our program Malwarebytes can detect and remove this potentially unwanted program.
  • Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of Cartwise?
  • No, Malwarebytes removes Cartwise completely.
  • If you are using an older version of Malwarebytes, you may have to remove the Chrome extension manually under Tools > More Tools > Extensions. Click on the bin behind the Cartwise entry and confirm Remove in the prompt.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this adware.

The full version of Malwarebytes would have protected you against the Cartwise adware by blocking their domain.

Technical details for experts

Possible signs in FRST logs:
 HKCU\...\Run: [GoogleChromeAutoLaunch_3332BBCF0B575FD73CBC7F043B799440] => C:\Program Files (x86)\Google\Chrome\Application\chrome.exe [1453400 2018-02-01] (Google Inc.)
 CHR Extension: (Cartwise) - C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkpbjbmdcfbhlfidaecfeggphckclcjp [2018-02-13]
Significant changes made by the installer:
File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkpbjbmdcfbhlfidaecfeggphckclcjp\2.5.2_0
       Adds the file background.js"="1/18/2018 4:14 PM, 3645 bytes, A
       Adds the file content_script.js"="1/14/2018 9:41 PM, 3288 bytes, A
       Adds the file fav.png"="2/13/2018 9:32 AM, 83 bytes, A
       Adds the file manifest.json"="2/13/2018 9:32 AM, 1090 bytes, A
       Adds the file popup.html"="11/3/2017 11:43 PM, 457 bytes, A
       Adds the file price-tag.png"="11/3/2017 11:41 PM, 7057 bytes, A
       Adds the file style.css"="11/3/2017 11:44 PM, 575 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkpbjbmdcfbhlfidaecfeggphckclcjp\2.5.2_0\_metadata
       Adds the file computed_hashes.json"="2/13/2018 9:32 AM, 608 bytes, A
       Adds the file verified_contents.json"="1/18/2018 4:14 PM, 1959 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\pkpbjbmdcfbhlfidaecfeggphckclcjp
       Adds the file 000003.log"="2/13/2018 9:32 AM, 0 bytes, A
       Adds the file CURRENT"="2/13/2018 9:32 AM, 16 bytes, A
       Adds the file LOCK"="2/13/2018 9:32 AM, 0 bytes, A
       Adds the file LOG"="2/13/2018 9:32 AM, 0 bytes, A
       Adds the file MANIFEST-000001"="2/13/2018 9:32 AM, 41 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\VideoDecodeStats
       Adds the file 000003.log"="2/13/2018 9:34 AM, 124 bytes, A
       Adds the file CURRENT"="2/13/2018 9:34 AM, 16 bytes, A
       Adds the file LOCK"="2/13/2018 9:34 AM, 0 bytes, A
       Adds the file LOG"="2/13/2018 9:34 AM, 0 bytes, A
       Adds the file MANIFEST-000001"="2/13/2018 9:34 AM, 41 bytes, A

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
       "GoogleChromeAutoLaunch_3332BBCF0B575FD73CBC7F043B799440"="REG_SZ", ""C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window /prefetch:5"

Malwarebytes log:
Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 2/13/18
Scan Time: 10:28 AM
Log File: 368482dc-10a0-11e8-9439-080027750297.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3930
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 242258
Threats Detected: 20
Threats Quarantined: 20
Time Elapsed: 2 min, 8 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 4
PUP.Optional.ShoppingWise.Generic, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\pkpbjbmdcfbhlfidaecfeggphckclcjp, Quarantined, [14836], [483372],1.0.3930
PUP.Optional.ShoppingWise.Generic, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkpbjbmdcfbhlfidaecfeggphckclcjp\2.5.2_0\_metadata, Quarantined, [14836], [483372],1.0.3930
PUP.Optional.ShoppingWise.Generic, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkpbjbmdcfbhlfidaecfeggphckclcjp\2.5.2_0, Quarantined, [14836], [483372],1.0.3930
PUP.Optional.ShoppingWise.Generic, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\PKPBJBMDCFBHLFIDAECFEGGPHCKCLCJP, Quarantined, [14836], [483372],1.0.3930

File: 16
PUP.Optional.ShoppingWise.Generic, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Replaced, [14836], [483372],1.0.3930
PUP.Optional.ShoppingWise.Generic, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Preferences, Replaced, [14836], [483372],1.0.3930
PUP.Optional.ShoppingWise.Generic, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\pkpbjbmdcfbhlfidaecfeggphckclcjp\000003.log, Quarantined, [14836], [483372],1.0.3930
PUP.Optional.ShoppingWise.Generic, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\pkpbjbmdcfbhlfidaecfeggphckclcjp\CURRENT, Quarantined, [14836], [483372],1.0.3930
PUP.Optional.ShoppingWise.Generic, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\pkpbjbmdcfbhlfidaecfeggphckclcjp\LOCK, Quarantined, [14836], [483372],1.0.3930
PUP.Optional.ShoppingWise.Generic, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\pkpbjbmdcfbhlfidaecfeggphckclcjp\LOG, Quarantined, [14836], [483372],1.0.3930
PUP.Optional.ShoppingWise.Generic, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\pkpbjbmdcfbhlfidaecfeggphckclcjp\MANIFEST-000001, Quarantined, [14836], [483372],1.0.3930
PUP.Optional.ShoppingWise.Generic, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\PKPBJBMDCFBHLFIDAECFEGGPHCKCLCJP\2.5.2_0\BACKGROUND.JS, Quarantined, [14836], [483372],1.0.3930
PUP.Optional.ShoppingWise.Generic, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkpbjbmdcfbhlfidaecfeggphckclcjp\2.5.2_0\_metadata\computed_hashes.json, Quarantined, [14836], [483372],1.0.3930
PUP.Optional.ShoppingWise.Generic, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkpbjbmdcfbhlfidaecfeggphckclcjp\2.5.2_0\_metadata\verified_contents.json, Quarantined, [14836], [483372],1.0.3930
PUP.Optional.ShoppingWise.Generic, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkpbjbmdcfbhlfidaecfeggphckclcjp\2.5.2_0\content_script.js, Quarantined, [14836], [483372],1.0.3930
PUP.Optional.ShoppingWise.Generic, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkpbjbmdcfbhlfidaecfeggphckclcjp\2.5.2_0\fav.png, Quarantined, [14836], [483372],1.0.3930
PUP.Optional.ShoppingWise.Generic, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkpbjbmdcfbhlfidaecfeggphckclcjp\2.5.2_0\manifest.json, Quarantined, [14836], [483372],1.0.3930
PUP.Optional.ShoppingWise.Generic, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkpbjbmdcfbhlfidaecfeggphckclcjp\2.5.2_0\popup.html, Quarantined, [14836], [483372],1.0.3930
PUP.Optional.ShoppingWise.Generic, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkpbjbmdcfbhlfidaecfeggphckclcjp\2.5.2_0\price-tag.png, Quarantined, [14836], [483372],1.0.3930
PUP.Optional.ShoppingWise.Generic, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkpbjbmdcfbhlfidaecfeggphckclcjp\2.5.2_0\style.css, Quarantined, [14836], [483372],1.0.3930

Physical Sector: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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