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I cannot complete Installation of a Program - Error 1632


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#16
RKinner

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Don't worry about delays.  I don't keep track.

 

Looks good. 

 

The error appears to be misleading.  It isn't having a problem writing to

C:\Users\Philip\AppData\Local\Temp\

 

It creates a file there called:  GoogleEarth-Consumer.msi

which is 29,057,024 bytes. 

 

 

Apparently it also creates a log at:

 

C:\Users\Philip\AppData\Local\Temp\GoogleEarth-Consumer.msi.log

 

Can you find it and attach it?

 

This is a hidden system location so you may have to tell Windows to let you see it:

https://www.howtogee...-windows-vista/

 

I will have to download the g earth program and run program monitor while it installs on my win 10 to see where things go wrong.  May take a while.


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#17
PhilipW97

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Here it is; however it only shows 7Kb:

 

=== Verbose logging started: 28/02/2018  16:18:44  Build type: SHIP UNICODE 5.00.10011.00  Calling process: C:\Users\Philip\Desktop\googleearth-win-7.1.8.3036.exe ===
MSI © (5C:B4) [16:18:45:117]: Resetting cached policy values
MSI © (5C:B4) [16:18:45:117]: Machine policy value 'Debug' is 0
MSI © (5C:B4) [16:18:45:117]: ******* RunEngine:
           ******* Product: C:\Users\Philip\AppData\Local\Temp\GoogleEarth-Consumer.msi
           ******* Action:
           ******* CommandLine: **********
MSI © (5C:B4) [16:18:45:196]: Client-side and UI is none or basic: Running entire install on the server.
MSI © (5C:B4) [16:18:45:196]: Grabbed execution mutex.
MSI © (5C:B4) [16:18:46:274]: Cloaking enabled.
MSI © (5C:B4) [16:18:46:274]: Attempting to enable all disabled privileges before calling Install on Server
MSI © (5C:B4) [16:18:46:295]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (94:C0) [16:18:47:280]: Running installation inside multi-package transaction C:\Users\Philip\AppData\Local\Temp\GoogleEarth-Consumer.msi
MSI (s) (94:C0) [16:18:47:280]: Grabbed execution mutex.
MSI (s) (94:EC) [16:18:47:321]: Resetting cached policy values
MSI (s) (94:EC) [16:18:47:321]: Machine policy value 'Debug' is 0
MSI (s) (94:EC) [16:18:47:321]: ******* RunEngine:
           ******* Product: C:\Users\Philip\AppData\Local\Temp\GoogleEarth-Consumer.msi
           ******* Action:
           ******* CommandLine: **********
MSI (s) (94:EC) [16:18:47:503]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (94:EC) [16:18:47:505]: Setting cached product context: machine assigned for product: 99E80CA9B0328e74791254777B1F42AE
MSI (s) (94:EC) [16:18:47:513]: Using cached product context: machine assigned for product: 99E80CA9B0328e74791254777B1F42AE
MSI (s) (94:EC) [16:18:47:515]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287037
MSI (s) (94:EC) [16:18:47:524]: SRSetRestorePoint skipped for this transaction.
MSI (s) (94:EC) [16:18:47:548]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
MSI (s) (94:EC) [16:18:47:593]: Note: 1: 1336 2: 3 3: C:\WINDOWS\Installer\
MSI (s) (94:EC) [16:18:47:593]: MainEngineThread is returning 1632
MSI (s) (94:C0) [16:18:47:641]: No System Restore sequence number for this installation.
MSI (s) (94:C0) [16:18:47:733]: User policy value 'DisableRollback' is 0
MSI (s) (94:C0) [16:18:47:733]: Machine policy value 'DisableRollback' is 0
MSI (s) (94:C0) [16:18:47:735]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (94:C0) [16:18:47:752]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (94:C0) [16:18:47:755]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (94:C0) [16:18:47:756]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI © (5C:B4) [16:18:47:786]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI © (5C:B4) [16:18:47:787]: MainEngineThread is returning 1632
=== Verbose logging stopped: 28/02/2018  16:18:47 ===

So, I have run G Earth again to see what happens and it still is only 7Kb

 

=== Verbose logging started: 28/02/2018  21:24:35  Build type: SHIP UNICODE 5.00.10011.00  Calling process: C:\Users\Philip\Desktop\googleearth-win-7.1.8.3036.exe ===
MSI © (84:E8) [21:24:35:598]: Resetting cached policy values
MSI © (84:E8) [21:24:35:598]: Machine policy value 'Debug' is 0
MSI © (84:E8) [21:24:35:598]: ******* RunEngine:
           ******* Product: C:\Users\Philip\AppData\Local\Temp\GoogleEarth-Consumer.msi
           ******* Action:
           ******* CommandLine: **********
MSI © (84:E8) [21:24:35:621]: Client-side and UI is none or basic: Running entire install on the server.
MSI © (84:E8) [21:24:35:621]: Grabbed execution mutex.
MSI © (84:E8) [21:24:36:268]: Cloaking enabled.
MSI © (84:E8) [21:24:36:268]: Attempting to enable all disabled privileges before calling Install on Server
MSI © (84:E8) [21:24:36:288]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (B0:AC) [21:24:36:342]: Running installation inside multi-package transaction C:\Users\Philip\AppData\Local\Temp\GoogleEarth-Consumer.msi
MSI (s) (B0:AC) [21:24:36:342]: Grabbed execution mutex.
MSI (s) (B0:14) [21:24:36:349]: Resetting cached policy values
MSI (s) (B0:14) [21:24:36:349]: Machine policy value 'Debug' is 0
MSI (s) (B0:14) [21:24:36:349]: ******* RunEngine:
           ******* Product: C:\Users\Philip\AppData\Local\Temp\GoogleEarth-Consumer.msi
           ******* Action:
           ******* CommandLine: **********
MSI (s) (B0:14) [21:24:36:352]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (B0:14) [21:24:36:352]: Setting cached product context: machine assigned for product: 99E80CA9B0328e74791254777B1F42AE
MSI (s) (B0:14) [21:24:36:352]: Using cached product context: machine assigned for product: 99E80CA9B0328e74791254777B1F42AE
MSI (s) (B0:14) [21:24:36:353]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287037
MSI (s) (B0:14) [21:24:36:355]: SRSetRestorePoint skipped for this transaction.
MSI (s) (B0:14) [21:24:36:356]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
MSI (s) (B0:14) [21:24:36:357]: Note: 1: 1336 2: 3 3: C:\WINDOWS\Installer\
MSI (s) (B0:14) [21:24:36:358]: MainEngineThread is returning 1632
MSI (s) (B0:AC) [21:24:36:358]: No System Restore sequence number for this installation.
MSI (s) (B0:AC) [21:24:36:360]: User policy value 'DisableRollback' is 0
MSI (s) (B0:AC) [21:24:36:360]: Machine policy value 'DisableRollback' is 0
MSI (s) (B0:AC) [21:24:36:360]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (B0:AC) [21:24:36:360]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (B0:AC) [21:24:36:361]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (B0:AC) [21:24:36:361]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI © (84:E8) [21:24:36:364]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI © (84:E8) [21:24:36:365]: MainEngineThread is returning 1632
=== Verbose logging stopped: 28/02/2018  21:24:36 ===

The last 2 were from the Off line installer so i will try the on-line version and it still is only 7KB

 

=== Verbose logging started: 28/02/2018  21:24:35  Build type: SHIP UNICODE 5.00.10011.00  Calling process: C:\Users\Philip\Desktop\googleearth-win-7.1.8.3036.exe ===
MSI © (84:E8) [21:24:35:598]: Resetting cached policy values
MSI © (84:E8) [21:24:35:598]: Machine policy value 'Debug' is 0
MSI © (84:E8) [21:24:35:598]: ******* RunEngine:
           ******* Product: C:\Users\Philip\AppData\Local\Temp\GoogleEarth-Consumer.msi
           ******* Action:
           ******* CommandLine: **********
MSI © (84:E8) [21:24:35:621]: Client-side and UI is none or basic: Running entire install on the server.
MSI © (84:E8) [21:24:35:621]: Grabbed execution mutex.
MSI © (84:E8) [21:24:36:268]: Cloaking enabled.
MSI © (84:E8) [21:24:36:268]: Attempting to enable all disabled privileges before calling Install on Server
MSI © (84:E8) [21:24:36:288]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (B0:AC) [21:24:36:342]: Running installation inside multi-package transaction C:\Users\Philip\AppData\Local\Temp\GoogleEarth-Consumer.msi
MSI (s) (B0:AC) [21:24:36:342]: Grabbed execution mutex.
MSI (s) (B0:14) [21:24:36:349]: Resetting cached policy values
MSI (s) (B0:14) [21:24:36:349]: Machine policy value 'Debug' is 0
MSI (s) (B0:14) [21:24:36:349]: ******* RunEngine:
           ******* Product: C:\Users\Philip\AppData\Local\Temp\GoogleEarth-Consumer.msi
           ******* Action:
           ******* CommandLine: **********
MSI (s) (B0:14) [21:24:36:352]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (B0:14) [21:24:36:352]: Setting cached product context: machine assigned for product: 99E80CA9B0328e74791254777B1F42AE
MSI (s) (B0:14) [21:24:36:352]: Using cached product context: machine assigned for product: 99E80CA9B0328e74791254777B1F42AE
MSI (s) (B0:14) [21:24:36:353]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287037
MSI (s) (B0:14) [21:24:36:355]: SRSetRestorePoint skipped for this transaction.
MSI (s) (B0:14) [21:24:36:356]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
MSI (s) (B0:14) [21:24:36:357]: Note: 1: 1336 2: 3 3: C:\WINDOWS\Installer\
MSI (s) (B0:14) [21:24:36:358]: MainEngineThread is returning 1632
MSI (s) (B0:AC) [21:24:36:358]: No System Restore sequence number for this installation.
MSI (s) (B0:AC) [21:24:36:360]: User policy value 'DisableRollback' is 0
MSI (s) (B0:AC) [21:24:36:360]: Machine policy value 'DisableRollback' is 0
MSI (s) (B0:AC) [21:24:36:360]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (B0:AC) [21:24:36:360]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (B0:AC) [21:24:36:361]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (B0:AC) [21:24:36:361]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI © (84:E8) [21:24:36:364]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI © (84:E8) [21:24:36:365]: MainEngineThread is returning 1632
=== Verbose logging stopped: 28/02/2018  21:24:36 ===

 


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#18
RKinner

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I found something in the proc mon log.  MSIEXEC.exe is trying to read

c:\windows\Installer

and is being told it doesn't exist.  The folder exists and is quite full on my PC.

 

Let's let FRST look at the permissions and contents of the folder:

 

Download the attached fixlist.txt to the same location as FRST

Attached File  fixlist.txt   338bytes   60 downloads

Run FRST and press Fix
A fix log will be generated please post that

 

This won't fix anything.  It just looks and then clears the alarms.

 


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#19
PhilipW97

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I had a look for C:\windows\installer, but could'nt see it. . Here is the log

 

 

Fix result of Farbar Recovery Scan Tool (x64) Version: 24.02.2018
Ran by Philip (01-03-2018 15:18:50) Run:3
Running from C:\Users\Philip\Desktop
Loaded Profiles: Philip (Available Profiles: Adele & Philip & phili)
Boot Mode: Normal
==============================================

fixlist content:
*****************
ListPermissions: C:\Windows\Installer
Folder: C:\Windows\Installer
CMD: FOR /F "usebackq delims==" %i IN (`wevtutil el`) DO wevtutil cl "%i"













*****************


"C:\Windows\Installer" -> Getting permissions failed. File/Folder not found.

========================= Folder: C:\Windows\Installer ========================

not found.

====== End of Folder: ======


========= FOR /F "usebackq delims==" %i IN (`wevtutil el`) DO wevtutil cl "%i" =========

Failed to clear log Microsoft-Windows-LiveId/Analytic. Access is denied.
Failed to clear log Microsoft-Windows-LiveId/Operational. Access is denied.
Failed to clear log Microsoft-Windows-USBVideo/Analytic. The instance name passed was not recognized as valid by a WMI data provider.

========= End of CMD: =========


==== End of Fixlog 15:19:52 ====

 

i tried to do this last night, but could'nt connect to the server.


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#20
RKinner

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Looks like the folder is missing.

 

Can you make a new folder under C:\Windows and call it Installer?


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#21
PhilipW97

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Done :geek:


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#22
PhilipW97

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I just tried loading and installing G Earth and it installed with no problem! :laughing:  I do believe you have cracked it!!!!!!!!


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#23
PhilipW97

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...or perhaps not completely, I just looked again and c:\windows\installer has diappeared


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#24
PhilipW97

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https://www.dropbox....-03-01.png?dl=0

 

link to what i see in File Explorer


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#25
RKinner

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It looks about as I would expect after just one install.  There is a guy who claims he can restore your Installer folder files:

 

http://ahmad.jempres...ler-cache-files

 

Never had a need for it and really don't feel like testing it but thought I would throw it out there.


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#26
PhilipW97

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Thanks, I have had a quick look at his page and bookmarked it, But I won't be tempted to go there unless other problems arise.

 

I have achieved what I set out to do and have G Earth running on my laptop for which many thanks. Unless you think there is anything else that we need to do I suggest that we call it a day. Of course I will be guided by you.

 

I have a problem on my PC that I need to resolve now, but I am sure that It isn't malware related, which is what I thought this issue could have been. And I can continue supporting my hill walking group from the laptop now that I can open .kmz files on it. Tomorrow I will look for the appropriate forum to post my other issue on and again I thank you for your patience as well as for your technical knowledge. You have led me deeper into the bowels of Windows than I have ever ventured before! :geek:

 

Regards,

 

Philip


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#27
RKinner

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What's your other problem?  Might be able to help with that too.


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#28
PhilipW97

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Oh! that is kind of you...

I have a custom built tower PC with an AMD Radeon HD 5450 graphic card running an Acer LCD monitor x203w and I want to add a second monitor, of the same model, to extend the workspace. My graphics card has three ports, VGA, DVI and HDMI and the existing monitor uses the VGA port. (The website: https://www.amd.com/...ktop/5000/5450#indicates that the card can support up to 3 different displays.) So, I tried a DVI to VGA adapter to connect the second monitor, but it didn't work as Windows 10 was unable to detect the monitor.

I know that the problem isn't the monitor because if I swap the monitors over the new one on the VGA port works and the one that has been working isn't detected. so, I am now trying a HDMI to VGA adapter and the same problem occurs. So my hardware conclusion is that either 2 new adapters are faulty, possible, but unlikely, or the graphics card is faulty. I can think of no way to test this out with what I have to hand.

On the other hand, reading around after Googling for ideas it seems that this is a common problem with Windows 10 and that many people with a pre-existing dual monitor setup had their second monitor shown as undetected after changing to Win 10. Most of the claimed solutions seem to involve changing drivers, rebooting repeatedly or reverting to a previous version of Windows. So, I have removed the driver from the AMD, rebooted and downloaded a new driver from the AMD website, rebooted and tried again, but the monitor remains undetected. So it could be a software problem, but I have run out of ideas and don't want to revert to Windows 7 if I can avoid it

These are the two adapters that I have tried, both bought from Amazon.es:
ELUTENG Cable DVI a VGA 24+1 Adaptador DVI VGA 1080p para Videoconsolas, DVD, portátiles, HDTV y Proyectores
Ugreen 40248 - Adaptador HDMI a VGA (1080p, Audio 3.5 mm, Micro USB para Alimentación), Color Negro

 

I would be very happy to receive your advice and support on this issue.


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#29
RKinner

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Let's see what you have now:

 

Get the free version of Speccy:

http://www.filehippo...ownload_speccy/ 

(Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  
Download, Save and Install it.  Tell it you do not need CCLEANER.    Run Speccy.  When it finishes (the little icon in the bottom left will stop moving),
File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  
(It will be near the top,  10-20  lines down.) Save the file.  Attach the file to your next post.  Attaching the log is the best option as it is too big for the forum.  Attaching is a multi step process.

First click on More Reply Options
Then scroll down to where you see
Choose File and click on it.  Point it at the file and hit Open.
Now click on Attach this file.

 

Search for

 

device manager

and click on it.  This should bring up Device Manager window.  then View, Show Hidden Drivers.  Now look in the right pane for yellow flagged devices.  Right click on one and select properties then click on the Details tab.  Change Property to Hardware IDs.  Click on the top one then right click and copy.  Paste that into a reply.  Repeat for all yellow flagged devices.

 

AMD says your graphics card is obsolete and they are not providing newer drivers for it so they only offer two drivers:

Catalyst Software Suite 301 MB 15.7.1 7/29/2015

and

Radeon Software Crimson Edition Beta 260 MB Crimson Edition 16.2.1 Beta 3/1/2016

 

https://support.amd....Windows 10 - 64

 

I assume you have tried both drivers?
 

 

Have you tried just using one of your adaptors + monitor without anything plugged into the VGA port on the graphics card?  Seems like that would show if the adapter works if the issue is just a multiple monitor problem.


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#30
PhilipW97

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OK, Specy File attached.

 

The only flagged item is MS PS/2 Mouse  Then you ask me to: "Right click on one and select properties then click on the Details tab.  Change Property to Hardware IDs". This is what turned up.

ACPI\VEN_PNP&DEV_0F03
ACPI\PNP0F03
*PNP0F03

However, the General tab has this message: "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)" I think that this was an old mouse that I no linger have, The mouse in use is Microsoft USB Wheel Mouse Optical (Mouse and Keyboard Center) and it is reported as working correctly.
 

I have been onto the AMD site and tried the automatic selection and download it, it offered this driver.

 

radeon-software-adrenalin-18.2.3-minimalsetup-180222_web

 

I also went through the manual selection process and it came up with the same thing, but when I clicked on one of the icons it said it won't work on my PC. I tried again and it went through the Installation process, but when I looked I still had 15.201.1151.1008 as the driver

 

Yes I tried that with the DVI before I returned it to amazon and I have done it since on the HDMI adapter. On both occasions I got nothing. I just tried it again and something slightly different happened. When I plugged into the HDMI socket and turned on the second monitor the display on the first monitor started jumping all over the place and when I turned the second monitor off the display stabilized again.

 

I think that is all I can tell tou at the moment.

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