Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Error 1402. Setup cannot open the registry key

error 1402 office

  • Please log in to reply

#1
Gtrainer

Gtrainer

    New Member

  • Member
  • Pip
  • 1 posts

I need some assistance on how best to handle this error message.  I had to reinstall Windows 10 but left the files during the install.  I reloaded all my software.  I loaded both Office 2010 and 2013.  Seemed to work fine initially.  Now when ever I start a Office 2013 application, I get this error message.....(dialog box attached)

 

Error 1402.  Setup cannot open the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD. 

Verify that you have sufficient permissionos to access the registry or contact Microsoft.........etc.

 

I tried to go into the registry to see if I could right click and allow for permissions but as shown in image below, when I get to FeatureControl, I cannot see "FEATURE_RESTRICT_FILEDOWNLOAD. " which could be hidden.  I  can right click and choose Permissions but not quite sure how to proceed.

 

Can somebody assist and tell me exactly what to try here as I don't want to mess around with the registry without knowing step by step what to do.

 

Thank you.

 

 


  • 0

Advertisements


#2
RKinner

RKinner

    Malware Expert

  • Expert
  • 21,021 posts
  • MVP

Right click on Feature Control and select New then Key

 

Type in

 

FEATURE_RESTRICT_FILEDOWNLOAD

 

and hit OK.

 

If it allows you to create the key then that may be all you need to do.  If it says the key already exists or you don't have the power to create the key then we will worry about the permissions.


  • 0






Similar Topics


Also tagged with one or more of these keywords: error 1402, office

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP