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Windows 7 Wont't Update


Best Answer Jackpine , 16 March 2018 - 07:31 PM

I ended up installing a new 1TB drive and using the HP recovery discs.  Needless to say, the computer now updates no problem.  I also reinstalled a few programs that I had before.  E... Go to the full post »


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#1
Jackpine

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Hello,

 

I inherited an HP Pavilion g6 notebook from my daughter.  It has Windows 7 Home Premium installed on it.  The computer appears to be working well in every respect, except it won't update.

 

Programs like Microsoft Office work perfectly.  I can browse the internet quickly and without problem using Firefox. The DVD drive plays movies and burns as well. And so on.  All is good except for updating.

 

When I go to Windows Update in Control Panel and check for updates, it checks and never finds anything.  I let it run this way for almost an hour, and it's still checking.  I ran a Windows troubleshooter and a message came up saying "Windows WcpOtherFailure3."  I ran chkdsk r/ in safe mode and tried to update again, but it still wouldn't update.  I ran SeaTools for Windows and every check passed.

 

Also, I created an Administrative account for myself and deleted my daughter's account, as well a few files she left on the computer.  However, when I go to C:\Users, her folder is still there (along with mine).  When I try to delete her folder, a message says there is a file still open, or in use, preventing the folder from being deleted.  (She had Administrative privileges as well.)

 

Any help to fix this mess would be greatly appreciated.

 

Thank you.


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#2
SleepyDude

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Hi,

 

First lets check if Windows doesn't report errors...

 

Check Windows System files integrity
 

  • open the Command Prompt as Administrator (Tutorial)
  • type the following command and press Enter:
    sfc /scannow
    
    
    Note: This may take some time to finish.

    Let me know if it doesn't say "No integrity violations found"

 


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#3
123Runner

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As for some folders not deleting because of being in use, I have found that I sometimes have to start by deleting some of the items in the folder and then the folder it self.

Give that a try.


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#4
Jackpine

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I tried running sfc /scannow from the elevated Command Prompt.  It said it would take some time.  After about 1 minute, the following message appeared: Windows Resource Protection could not perform the requested operation.


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#5
SleepyDude

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Hi,

 

Boot Windows in Safe Mode and see if sfc /scannow completes in that mode

https://www.lifewire...fe-mode-2624540


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#6
Jackpine

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Hi SleepyDude,

 

I did as advised, but it didn't run. Same message as my post #4.

 

By the way, when I bought the notebook for my daughter, I created HP Recovery Disks.  The computer doesn't have much data on it, i.e., my daughter's files, since she copied them to her new laptop and deleted them on the HP Pavilion g6. Same thing with programs.  There are a few of them that were created before the recovery disks were made.  So, restoring with the recovery disks is not going to result in any significant data or program loss, and I am willing to give it a go.

 

Having said that, I will rely on your expertise to hopefully solve the problem before going to the recovery route.

 

Thanks


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#7
SleepyDude

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Hi,

 

If you use the HP provided tools to create the recovery disks they don't include any extra software besides the installed by HP from factory.

 

Recovery from the disks its faster comparing with trying to repair the system but because usually the image restored is very outdated there will be plenty of work to do after the restore including installing/updating programs and all the available Windows Updates...

 

Try to perform a Clean Boot to see if SFC /scannow run in this mode

https://support.micr...boot-in-windows


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#8
Jackpine

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HI,

 

Did a Clean Boot as Administrator.  sfc /scannow still wouldn't run from the elevated Command Prompt.  Same message as post #4.

 

I'm willing to work with you to troubleshoot and hopefully fix this. But at the same time, I have no problem in using the HP recovery disks.  I have my own desktop and laptop computers.  This one from my daughter is now a spare that I just want to get running properly.  I have the time to install and update programs, as well as all available Windows updates.  But, let's press on.


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#9
SleepyDude

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Hi,

 

To start we need to collect some more information from the system...

 

» Minitoolbox log
Download MiniToolBox and save the file to the Desktop.
Run the tool, check the following options:

  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (Only Problems)
  • List Users, Partitions and Memory size
  • List Minidump Files
  • List Restore Points

Click on Go.

Post the resulting log in your next reply.


» Farbar Service Scanner (FSS) log
Let's check some windows critical services...
Download Farbar Service Scanner and save the file to the Desktop.

  • Run FSS
  • Check all the options
  • click Scan

Post the generated log in your reply.
 

 


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#10
Jackpine

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Here are the scans:

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Amanda (administrator) on 08-03-2018 at 13:47:43
Running from "C:\Users\Amanda\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: HP Pavilion g6 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================


========================= Event log errors: ===============================

Application errors:
==================
Error: (03/08/2018 01:40:58 PM) (Source: usbperf) (User: )
Description: Unable to read the "First Counter" value under the usbperf\Performance Key. Status codes returned in data.

Error: (03/08/2018 01:18:15 PM) (Source: usbperf) (User: )
Description: Unable to read the "First Counter" value under the usbperf\Performance Key. Status codes returned in data.

Error: (03/08/2018 01:13:09 PM) (Source: usbperf) (User: )
Description: Unable to read the "First Counter" value under the usbperf\Performance Key. Status codes returned in data.

Error: (03/08/2018 01:08:04 PM) (Source: usbperf) (User: )
Description: Unable to read the "First Counter" value under the usbperf\Performance Key. Status codes returned in data.

Error: (03/08/2018 01:02:57 PM) (Source: usbperf) (User: )
Description: Unable to read the "First Counter" value under the usbperf\Performance Key. Status codes returned in data.

Error: (03/08/2018 01:02:50 PM) (Source: usbperf) (User: )
Description: Unable to read the "First Counter" value under the usbperf\Performance Key. Status codes returned in data.

Error: (03/08/2018 12:57:45 PM) (Source: usbperf) (User: )
Description: Unable to read the "First Counter" value under the usbperf\Performance Key. Status codes returned in data.

Error: (03/08/2018 12:49:03 PM) (Source: usbperf) (User: )
Description: Unable to read the "First Counter" value under the usbperf\Performance Key. Status codes returned in data.

Error: (03/08/2018 12:49:00 PM) (Source: HP Active Health) (User: )
Description: Unhandled Exception. Application will terminate immediately.
System.ArgumentNullException: Value cannot be null.
   at System.Threading.Monitor.Enter(Object obj)
   at HP.ActiveHealth.Commons.Security.HashStore.Validate(String filePath)
   at HP.ActiveHealth.Core.Program..ctor(String[] args, Boolean mustCheckSignature, Boolean validateIni)
   at HP.ActiveHealth.Core.ActiveHealthMain.Main(String[] args)

Error: (03/08/2018 12:43:42 PM) (Source: usbperf) (User: )
Description: Unable to read the "First Counter" value under the usbperf\Performance Key. Status codes returned in data.


System errors:
=============
Error: (03/08/2018 01:42:45 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (03/08/2018 01:14:41 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (03/08/2018 01:04:41 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (03/08/2018 12:54:41 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (03/08/2018 12:44:41 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (03/08/2018 12:43:48 PM) (Source: WMPNetworkSvc) (User: )
Description: Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.

Error: (03/08/2018 12:41:45 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (03/08/2018 12:41:09 PM) (Source: WMPNetworkSvc) (User: )
Description: Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.

Error: (03/08/2018 12:37:03 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (03/08/2018 12:35:01 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service did not shut down properly after receiving a preshutdown control.


Microsoft Office Sessions:
=========================
Error: (12/09/2014 12:31:59 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6600.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 159539 seconds with 9240 seconds of active time.  This session ended with a crash.


CodeIntegrity Errors:
===================================
  Date: 2014-11-14 22:08:12.111
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG2015\avghooka.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-14 10:56:17.334
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG2015\avghooka.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-14 10:38:08.868
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG2015\avghooka.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-14 10:20:15.001
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG2015\avghooka.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-14 10:12:45.253
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG2015\avghooka.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-14 08:42:03.990
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG2015\avghooka.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-13 10:13:11.300
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG2015\avghooka.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-13 10:07:21.653
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG2015\avghooka.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-13 09:17:06.943
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG2015\avghooka.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-11-13 09:05:14.316
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG2015\avghooka.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.017.20050 - Adobe Systems Incorporated)
Adobe Digital Editions 3.0 (HKLM-x32\...\Adobe Digital Editions 3.0) (Version: 3.0 - Adobe Systems Incorporated)
Adobe Flash Player 28 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 28.0.0.161 - Adobe Systems Incorporated)
Adobe Photoshop CS3 (HKLM-x32\...\Adobe_719d6f144d0c086a0dfa7ff76bb9ac1) (Version: 10.0 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.0.150 - Adobe Systems, Inc.)
ArcSoft WebCam Companion 3 (HKLM-x32\...\{34985F59-8F6F-46F4-9AD5-53E2714294D2}) (Version: 3.0.189 - ArcSoft)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Broadcom 802.11 Wireless LAN Adapter (HKLM\...\Broadcom 802.11 Wireless LAN Adapter) (Version: 5.100.82.140 - Broadcom Corporation)
Broadcom Bluetooth Software (HKLM\...\{6E7F4CA3-B2DE-413C-A7A1-43AA5BE19EA1}) (Version: 6.5.0.2300 - Broadcom Corporation)
Broadcom InConcert Maestro (HKLM\...\{57DD35E9-D9BB-4089-BB05-EF933C586CB3}) (Version: 1.0.5.2300 - Broadcom Corporation)
CCleaner (HKLM\...\CCleaner) (Version: 4.01 - Piriform)
Classic Shell (HKLM\...\{CABCE573-0A86-42FA-A52A-C7EA61D5BE08}) (Version: 4.3.1 - IvoSoft)
ESU for Microsoft Windows 7 SP1 (HKLM-x32\...\{E96CAA2A-0244-4A2A-8403-0C3C9534778B}) (Version: 2.1.1 - Hewlett-Packard)
Galerie de photos Windows Live (HKLM-x32\...\{488F0347-C4A7-4374-91A7-30818BEDA710}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Documentation (HKLM-x32\...\{3D5C7E0E-AEC0-40EB-99D3-C40469738040}) (Version: 1.1.0.0 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1}) (Version: 9.0.15076.3891 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.2.14901.3869 - Hewlett-Packard Company)
HP Software Framework (HKLM-x32\...\{962CB079-85E6-405F-8704-1C62365AE46F}) (Version: 4.5.10.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{E959FD01-BD01-4CC4-9BB8-4EBE8309BF37}) (Version: 8.5.37.19 - HP)
HP Support Solutions Framework (HKLM-x32\...\{E2CB09C1-3C76-4395-BB47-50C066535CF8}) (Version: 12.8.47.1 - HP)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6365.0 - IDT)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Identity Protection Technology 1.1.2.0 (HKLM-x32\...\{C01A86F5-56E7-101F-9BC9-E3F1025EB779}) (Version: 1.1.2.0 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2476 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.6.0.1002 - Intel Corporation)
K-Lite Codec Pack 8.6.0 (Full) (HKLM-x32\...\KLiteCodecPack_is1) (Version: 8.6.0 - )
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Project 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-003B-0000-0000-0000000FF1CE}_PRJPRO_{8446EB22-A746-46DC-B1BD-E0DFA1F3CDDA}) (Version:  - Microsoft)
Microsoft Office Project Professional 2007 (HKLM-x32\...\PRJPRO) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Visio 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0051-0000-0000-0000000FF1CE}_VISPRO_{CE144BF4-4950-4CDB-A5F7-CCE1888F49CB}) (Version:  - Microsoft)
Microsoft Office Visio Professional 2007 (HKLM-x32\...\VISPRO) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox 58.0.2 (x64 en-US) (HKLM\...\Mozilla Firefox 58.0.2 (x64 en-US)) (Version: 58.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 58.0.2 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Nero 7 Ultra Edition (HKLM-x32\...\{43FFE159-3199-4188-A1CD-629166AD1033}) (Version: 7.02.6445 - Nero AG)
opensource (HKLM-x32\...\{3677D4D8-E5E0-49FC-B86E-06541CF00BBE}) (Version: 1.0.14960.3876 - Your Company Name) Hidden
PDF Settings (HKLM-x32\...\{AC5B0C19-D851-42F4-BDA0-410ECF7F70A5}) (Version: 1.0 - Adobe Systems Incorporated) Hidden
PerfectDisk Professional Business (HKLM\...\{682B22AB-EAAA-4B1C-83AF-B26E7D4ED01E}) (Version: 13.0.842 - Raxco Software Inc.)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.46.610.2011 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.84 - Realtek Semiconductor Corp.)
Revo Uninstaller 2.0.4 (HKLM\...\{A28DBDA2-3CC7-4ADC-8BFE-66D7743C6C97}_is1) (Version: 2.0.4 - VS Revo Group, Ltd.)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Sudoku Works (HKLM-x32\...\{5B10C186-C6CF-45D8-9E2D-4F18247A5C63}) (Version: 1.0 - Oak Systems)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics TouchPad Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.17.0 - Synaptics Incorporated)
Tweaking.com - Windows Repair (HKLM-x32\...\Tweaking.com - Windows Repair) (Version: 4.0.14 - Tweaking.com)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-003B-0000-0000-0000000FF1CE}_PRJPRO_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0051-0000-0000-0000000FF1CE}_VISPRO_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
WinRAR 4.20 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 51%
Total physical RAM: 6091.86 MB
Available physical RAM: 2968.44 MB
Total Virtual: 12181.89 MB
Available Virtual: 8753.76 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:672.58 GB) (Free:616.88 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:21.89 GB) (Free:2.33 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:3.96 GB) (Free:3.94 GB) FAT32

========================= Users: ========================================

User accounts for \\AMANDALAPTOP

Administrator            Amanda                   Guest                    

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================


**** End of log ****
 

 

Farbar Service Scanner Version: 27-01-2016
Ran by Amanda (administrator) on 08-03-2018 at 13:48:59
Running from "C:\Users\Amanda\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****


  • 0

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#11
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,673 posts

Hi,

 

Try this:

 

System Update Readiness Tool (SUR)

  • Download the System Update Readiness Tool (x64) and save it to some place, its a big download and eventually we need to run it several times, please keep the file
  • Run the tool. Its like an Update but it can take a long time to do the work. You will get an Installation Complete screen when it's done running
  • Please attach to your post the log from the following location: C:\Windows\Logs\CBS\CheckSUR.log

 


  • 0

#12
Jackpine

Jackpine

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 380 posts

OK, tool saved to desktop.  Running it now. 

 

A series of messages appeared:

 

1. Windows Update Standalone Installer.  Searching for updates on this computer.

2. Do you want to install hotfix KB947821?  I clicked yes.

3. The updates are being installed.  Initializing installation done!

4. Installing Hotfix for Windows KB947821 (update 1 of 1)...

 

The progress line is about 75% complete and it's been this way for about 10 minutes.

 

Is this what you expected to happen?  Could the tool run for several hours?

 

Here is the log.  It took about 35 minutes for the tool to complete.

 

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2018-03-08 16:46

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)    CBS Catalog Missing    0x00000002    servicing\Packages\Package_887_for_KB4075211~31bf3856ad364e35~amd64~~6.1.1.5.cat        

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-crt-heap-l1-1-_489a8453031dbf7e    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-crt-heap-l1-1-_489a8453031dbf7e: api-ms-win-crt-heap-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!msvcp140.dll    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!msvcp140.dll: msvcp140.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-crt-runtime-l1_295c38be07a80c5c    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-crt-runtime-l1_295c38be07a80c5c: api-ms-win-crt-runtime-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-util-l1-1_2fbbddc80bd7b142    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-util-l1-1_2fbbddc80bd7b142: api-ms-win-core-util-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-crt-time-l1-1-_0a06182b126e5ced    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-crt-time-l1-1-_0a06182b126e5ced: api-ms-win-crt-time-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-crt-filesystem_4c8d668a165bcfc5    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-crt-filesystem_4c8d668a165bcfc5: api-ms-win-crt-filesystem-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-rtlsuppor_957ea04417ffd3fd    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-rtlsuppor_957ea04417ffd3fd: api-ms-win-core-rtlsupport-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-processth_be90e7a218743905    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-processth_be90e7a218743905: api-ms-win-core-processthreads-l1-1-1.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-processth_bcaa70081b4dec6c    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-processth_bcaa70081b4dec6c: api-ms-win-core-processthreads-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-synch-l1-_58d5510126a3d0a3    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-synch-l1-_58d5510126a3d0a3: api-ms-win-core-synch-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-synch-l1-_58b1482526f4e492    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-synch-l1-_58b1482526f4e492: api-ms-win-core-synch-l1-2-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-crt-stdio-l1-1_91720ce12a362805    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-crt-stdio-l1-1_91720ce12a362805: api-ms-win-crt-stdio-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-crt-string-l1-_bf364c6133dc5f29    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-crt-string-l1-_bf364c6133dc5f29: api-ms-win-crt-string-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!vcruntime140.dll    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!vcruntime140.dll: vcruntime140.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-timezone-_36a3847554301d1b    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-timezone-_36a3847554301d1b: api-ms-win-core-timezone-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-errorhand_74d332585a874f13    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-errorhand_74d332585a874f13: api-ms-win-core-errorhandling-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-crt-utility-l1_ee0406a3668937c8    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-crt-utility-l1_ee0406a3668937c8: api-ms-win-crt-utility-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-debug-l1-_fcf709b567764adb    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-debug-l1-_fcf709b567764adb: api-ms-win-core-debug-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-crt-convert-l1_ccd6145476992bb5    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-crt-convert-l1_ccd6145476992bb5: api-ms-win-crt-convert-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-interlock_5b13ca157c86206a    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-interlock_5b13ca157c86206a: api-ms-win-core-interlocked-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-crt-locale-l1-_78d5406182e89c10    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-crt-locale-l1-_78d5406182e89c10: api-ms-win-crt-locale-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-memory-l1_b50269be86981cdf    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-memory-l1_b50269be86981cdf: api-ms-win-core-memory-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-file-l2-1_55576bbe8d24bad1    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-file-l2-1_55576bbe8d24bad1: api-ms-win-core-file-l2-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-file-l1-2_5641c4568eb992f3    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-file-l1-2_5641c4568eb992f3: api-ms-win-core-file-l1-2-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-file-l1-1_545b4cbc9193465a    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-file-l1-1_545b4cbc9193465a: api-ms-win-core-file-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-crt-environmen_51aa2ca79964c47b    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-crt-environmen_51aa2ca79964c47b: api-ms-win-crt-environment-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!ucrtbase.dll    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!ucrtbase.dll: ucrtbase.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!concrt140.dll    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!concrt140.dll: concrt140.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-datetime-_18c69a37b29c8a6b    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-datetime-_18c69a37b29c8a6b: api-ms-win-core-datetime-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-string-l1_01a67a1eb4a37927    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-string-l1_01a67a1eb4a37927: api-ms-win-core-string-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-heap-l1-1_287b5c03b6af9938    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-heap-l1-1_287b5c03b6af9938: api-ms-win-core-heap-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-processen_53b32beeba773f3c    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-processen_53b32beeba773f3c: api-ms-win-core-processenvironment-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-profile-l_589cdc13bb19940f    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-profile-l_589cdc13bb19940f: api-ms-win-core-profile-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-crt-math-l1-1-_a0c2a56cbb4edb5a    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-crt-math-l1-1-_a0c2a56cbb4edb5a: api-ms-win-crt-math-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-console-l_47586507cb37b721    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-console-l_47586507cb37b721: api-ms-win-core-console-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-crt-process-l1_97bd49b0cc348583    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-crt-process-l1_97bd49b0cc348583: api-ms-win-crt-process-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-crt-multibyte-_73a631bfd5b88d97    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-crt-multibyte-_73a631bfd5b88d97: api-ms-win-crt-multibyte-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-localizat_2f8df132e6bb3940    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-localizat_2f8df132e6bb3940: api-ms-win-core-localization-l1-2-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-crt-conio-l1-1_802b0af5ede3c7ee    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-crt-conio-l1-1_802b0af5ede3c7ee: api-ms-win-crt-conio-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-namedpipe_45d0ade8ee64997f    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-namedpipe_45d0ade8ee64997f: api-ms-win-core-namedpipe-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-sysinfo-l_b7a5bdc6f2238ba5    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-sysinfo-l_b7a5bdc6f2238ba5: api-ms-win-core-sysinfo-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-handle-l1_eb218752f3acd08a    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-handle-l1_eb218752f3acd08a: api-ms-win-core-handle-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-core-librarylo_8dba425bf95afa18    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-core-librarylo_8dba425bf95afa18: api-ms-win-core-libraryloader-l1-1-0.dll
(f)    CSI F Mark Bad Type    0x000000DE    f!api-ms-win-crt-private-l1_0d9f3732fdca6b03    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(fix)    CSI F Mark Bad Type    CSI Registry Item Repaired    Wrote amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae\f!api-ms-win-crt-private-l1_0d9f3732fdca6b03: api-ms-win-crt-private-l1-1-0.dll
(f)    CSI Missing Winning Component Key    0x00000000    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae        
(fix)    CSI Missing Winning Component Key    CSI Registry Item Repaired    Deleted winners map value 14.0.24210.0
(f)    CSI Missing Winning Component Key    0x00000000    amd64_policy.14.0.avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_8de82b78e2a2735c        
(fix)    CSI Missing Winning Component Key    CSI Registry Item Repaired    Deleted winners map value 14.0.24210.0

Summary:
Seconds executed: 1689
 Found 47 errors
 Fixed 46 errors
  CSI F Mark Bad Type Total count: 44
  Fixed: CSI F Mark Bad Type.  Total count: 44
  CBS Catalog Missing Total count: 1
  CSI Missing Winning Component Key Total count: 2
  Fixed: CSI Missing Winning Component Key.  Total count: 2

Unavailable repair files:
    servicing\packages\Package_887_for_KB4075211~31bf3856ad364e35~amd64~~6.1.1.5.mum
    servicing\packages\Package_887_for_KB4075211~31bf3856ad364e35~amd64~~6.1.1.5.cat


 


Edited by Jackpine, 08 March 2018 - 04:17 PM.

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#13
SleepyDude

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Try to uninstall the KB4075211 update then run the SUR tool again.


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#14
Jackpine

Jackpine

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When I went to Uninstall an Update, there were zero updates shown!

 

When I went to View Update History, only KB947821 (the hotfix from when I ran the SUR tool) was shown.  Nothing else.


Edited by Jackpine, 08 March 2018 - 05:07 PM.

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#15
SleepyDude

SleepyDude

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Try this:

 

- open the Command Prompt as Administrator (Tutorial)
- type or Copy & Paste the command:

wusa  /uninstall  /KB:4075211

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