I have to click on the icon of the envelope and then the forwarded email will open as a separate page.
She is the only one this occurs with and happens evertime she forwards an email. If she is just writing a new email or replying the icon is not there.
What needs to be changed for this to stop and be like all other forwarded emails I receive? I would imagine it is something on her end but I can travel to her location and make the changes if an answer is sent to me.
Thank you in advance!!!!!!!