Yes, I'm a senior citizen; please be patient with me.
Friend's computer has BSOD.
Windows 7--maybe a 32 bit, not sure.
No installation CD.
Google Chrome has been installed for some time but when upgraded, she received BSOD.
By using F8, I get to screen to repair, command prompt, use last good configuration, safe mode, etc.
None work....all takes me back to blue screen.
error code indicates it is driver related which relates back to the BSOD when Chrome was updated.
I think this might be fixed if I could get into control panel to uninstall Google Chrome & allow her to use IE or Firefox.
But how to get to that point?
Everything I've tried thus far takes me back to blue screen.
In advance, thank you, Geeks for helping a Gran.