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BSOD--windows 7--no installation CD-no command prompts work


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#1
GeekyGran

GeekyGran

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Yes, I'm a senior citizen; please be patient with me.
​Friend's computer has BSOD.
Windows 7--maybe a 32 bit, not sure.
​No installation CD.

​Google Chrome has been installed for some time but when upgraded, she received BSOD.
​By using F8, I get to screen to repair, command prompt, use last good configuration, safe mode, etc.
​None work....all takes me back to blue screen.

​error code indicates it is driver related which relates back to the BSOD when Chrome was updated.
​I think this might be fixed if I could get into control panel to uninstall Google Chrome & allow her to use IE or Firefox.

But how to get to that point?
​Everything I've tried thus far takes me back to blue screen.

​In advance, thank you, Geeks for helping a Gran.


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#2
dmccoy

dmccoy

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See if you can boot using either of the following options from the Advanced startup menu after pressing F8. Also do you have access to another computer that will allow you to download files and create a disk if needed?

1. Enable low resolution video
2. Disable driver signature enforcement
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