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Removal instructions for Convert My Files

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Metallica

Metallica

    Spyware Veteran

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Content is republished with permission from Malwarebytes.

What is Convert My Files?

The Malwarebytes research team has determined that Convert My Files is a browser NewTab. These so-called "NewTabs" can manipulate your browser(s), for example to change your startpage or searchscopes, so that the affected browser visits their site or one of their choice.
This particualr one creates a search-page as the newtab.

How do I know if my computer is affected by Convert My Files?

You may see this Firefox add-on:

main.png

these warnings during install:

warning1.png

warning2.png

and this newtab in the affected browsers:

newtab.png

How did Convert My Files get on my computer?

Browser hijackers use different methods for distributing themselves. This particular one was downloaded from their website.

website.png

How do I remove Convert My Files?

Our program Malwarebytes can detect and remove this potentially unwanted program.
You can use their own uninstall instructions first, but I would advise to follow the steps below anyway.
  • Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of Convert My Files?
  • No, Malwarebytes' Anti-Malware removes Convert My Files completely.
  • If your browsers have been hijacked, you should read our Restore Browser page. You can read there how to fix additional browser redirect methods.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes would have protected you against the Convert My Files hijacker. It would have blocked the site before the hijacker could install itself, giving you a chance to stop it before it became too late.

protection2.png


Technical details for experts

Possible signs in a FRST log:

 FF Extension: No Name - C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\Extensions\[email protected] [2018-03-23]
Significant changes made by the installers:

File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\browser-extension-data\[email protected]
       Adds the file storage.js"="3/23/2018 12:39 PM, 3318 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions
       Adds the file [email protected]"="3/23/2018 12:38 PM, 341719 bytes, A

The Malwarebytes scan log:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 3/23/18
Scan Time: 1:03 PM
Log File: 3dd3964e-2e92-11e8-bfda-080027235d76.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.4458
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 244512
Threats Detected: 3
Threats Quarantined: 3
Time Elapsed: 3 min, 0 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 1
PUP.Optional.ConvertMyFiles, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\BROWSER-EXTENSION-DATA\[email protected], Quarantined, [8425], [493330],1.0.4458

File: 2
PUP.Optional.ConvertMyFiles, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\browser-extension-data\[email protected]\storage.js, Quarantined, [8425], [493330],1.0.4458
PUP.Optional.ConvertMyFiles, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\EXTENSIONS\[email protected], Quarantined, [8425], [493332],1.0.4458

Physical Sector: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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