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Lost keyboard function (Resolved).

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Best Answer brycrip , 24 April 2018 - 12:45 PM

Hey you "wingless wonder"Just wanted to let you know that I got the keyboard and touch pad function back. Reset the computer by taking the back off and disconnecting the battery and the BIOS batter... Go to the full post »


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#1
brycrip

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Hello Geeks, and thank you…

My wife has a Lenovo Ideapad 110S with Win10. Something wasn’t working for her. She got flustered and started pushing buttons.

When she finally called me, she had a desktop but no cursor.

I plugged in a wireless mouse, got a cursor and opened a word document. I couldn’t type to it. It is like the keyboard and touch pad are turned off. With a USB keyboard I can type to documents.

Don’t know what she did but is there a way to toggle the keyboard and touch pad on and off? I don’t use Win10 so not familiar with the OS.

As always, much thanks…

Bry


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#2
phillpower2

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Hello Bry,

 

Check for a system restore point that is before the time and date that the issue first happened, see info here


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#3
brycrip

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Hey Philpower. Great to hear from you again. How are things in the old country?

System Restore. [bleep], why didn't I think of that! Let me try. It's a new machine and I hope there is a first restore point set from the manufacturer. I'm sure Chris didn't set one :-)

I'll go back to the boat and give it a shot.

Much thanks as always,

Bry


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#4
phillpower2

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Hi Bry,

 

Its stopped raining here for now  :lol:

 

Being new there may not be any restore points but fingers crossed there will be, if not, you can try the refresh option which keeps your personal data but reloads Windows.

 

Going offline soon as I`m up at 5am but will check back tomorrow.

 

You are welcome btw  :)


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#5
brycrip

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Sorry for the delay. it’s Easter here and the town shuts down; including Wendy’s Bar where I access the internet.

You were right. No Restore Point. The computer is new and we didn’t anticipate problems this early on. Duh! I should know better.

I haven’t used Windows in quite a while and my memory isn’t what it used to be. I know you can restore to factory settings without losing your data, (done that on occasion), not that there’s much on the machine anyway. It’s a note book, so no disc tray. How do I proceed with a re-format?

Thanks,

Bry


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#6
phillpower2

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No problem with any delay  :thumbsup:

 

How do I proceed with a re-format?

 

 

Not looking to format Bry but rather refresh without losing any personal data, before doing this though can you take a look in the BIOS to see if there is an option to restore the MBs default factory settings, this just in case the device/s have been disabled in the BIOS rather than any drivers uninstalled.


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#7
brycrip

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Thanks, let me have a look when I go back to the boat.

Been raining here too. A bunch! The whole month of February was a write-off! Very unusual for us. And depressing.

Talk to you tomorrow,

Bry


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#8
phillpower2

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:thumbsup:


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#9
phillpower2

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Any update for us Bry?


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#10
brycrip

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Yes. And I'm having a bugger of a time with this.

Well, like I said, I’m not much of a Windows guy. I tried f2, f8, f11… and couldn’t access BIOS. Not sure if it makes a difference but I am using the UBS keyboard, here.

 

I tried going to Settings>Update & Security>Recovery>Advanced Startup>Restart now. It ran but did nothing.

 

A little more research and I find you enter BIOS using the “Novo” button: A reset that uses a paper clip pushed into a hole. Novo Button Menu comes up with the options: Normal Start; BIOS Setup; Boot Menu and System Recovery. The top selection is set as default. Without a keyboard, I can’t scroll down. The USB keyboard doesn’t work neither. The pointer keys work find on a word document, but NOT for selecting a menu item in BIOS. Any ideas?

 

Thanks for the help, Phil… standing by.

Bry


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#11
phillpower2

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If the keyboard and touchpad do not work at any time the problem could be that the ribbon has become disconnected from the motherboard.

 

Have you tried pressing F6 to enable the touchpad or pressing down together the Fn + PgUp or Fn + PgDn keys.


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#12
phillpower2

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Any news Bry


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#13
brycrip

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 Hey Phil. Sorry for being tardy. It's tax time. Need I say more. And living outside the country has it's own complications.

 

Okay. F6 did nothing, either on the Lenovo’s keyboard or on my USB keyboard. And there is no Fn key on the external keyboard so couldn’t do Fn +. Of course doing it on the Lenovo didn’t accomplish anything.

 

I was thinking of removing Win10 from the Lenovo and replacing it with a Linus distro. Barring any hardware issues, might that solve the problem?

 

Thanks for your patience,

Bry


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#14
phillpower2

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No probs Bry, look after your taxes at all costs  :thumbsup:

 

Is the notebook still covered by any warranty.

 

If the issue is related to the touchpad/keyboard ribbon changing OSs will not fix it, you could give Puppy Linux a try though as that boots using the RAM as opposed from needing to be installed to the HDD, info below;

 

***Required Hardware***

CD Burner (CDRW) Drive, 

Blank CD, 


Extra Storage Device (USB Flash Drive, External Hard Drive)


===================

1. Save these files to your Desktop/Burn Your Live CD:

 

  • Download Latest Puppy Linux ISO (i.e.: lupu-528.iso) 


    Download BurnCDCC ISO Burning Software
     

    There are instructions on how to boot from flash drive with puppy 
    here; / 

    For computers that have UEFI as opposed to legacy BIOS, to be able to boot from your USB device you may need to disable secure boot and change UEFI to CSM Boot, not all computers and BIOS are the same, please refer to your user manual if you have one as the following steps are only one such example.

    Restart the computer, Windows 8 and 8.1 from the Start or desktop screen move your mouse pointer over the upper or lower right corner of the screen, when the Windows Charms appear click the Settings Charm, click on Power and then the Restart option.

    Windows 10, Click on Start,Power and then Restart.

    While the computer is re-starting,you will need to continually tap or hold down the particular key that will allow you to access the BIOS on your computer, we will use the F2 key as an example here;

    After restarting the computer, when the screen goes black, press and hold down the F2 key, wait for the BIOS to load.

    Select Security -> Secure Boot and then Disabled.

    Select Advanced -> System Configuration and then Boot Mode.

    Change UEFI Boot to CSM Boot.

    Save the changes and Exit the BIOS, commonly F10.

    If your computer will not boot into Windows at all, power up or restart the computer continually tap or hold down the key that will allow you to access the BIOS on your computer and then do the following;

    Select Security -> Secure Boot and then Disabled.

    Select Advanced -> System Configuration and then Boot Mode.

    Change UEFI Boot to CSM Boot.

    Save the changes and Exit the BIOS, commonly F10.
  • Open BurnCDCC with Windows Explorer 
  • Extract All files to a location you can remember 
  • Double Click  BurnCDCC 
  • Click Browse  and navigate to the Puppy Linux ISO file you just downloaded 
  • Open/Double Click that file 

    IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x 
  • Click Start 
  • Your CD Burner Tray will open automatically 
  • Insert a blank CD and close the tray 
  • Click OK

Puppy Linux Live CD will now be created

2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second
 

  •  
  • Start the computer/press the power button 
  • Immediately start tapping the appropriate key to enter the BIOS, aka "Setup" 

    (Usually shown during the "Dell" screen, or "Gateway" Screen) 
  • Once in the BIOS, under Advanced BIOS Options change boot priority to: 

    CD-ROM 1st, Hard Drive 2nd 
  • Open your ROM drive and insert the disk 
  • Press F10 to save and exit 
  • Agree with "Y" to continue 
  • Your computer will restart and boot from the Puppy Linux Live CD 






3. Recover Your Data

 

  • Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM). You will see a fully functioning Graphical User Interface similar to what you normally call "your computer". Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning. Also, double clicking is not needed in Puppy. To expand, or open folders/icons, just click once. Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to. This is normal. Ready? Let's get started. 


    3a. Mount Drives 

     
  • Click the Mount Icon located at the top left of your desktop.  
     
  • A Window will open. By default, the "drive" tab will be forward/highlighted. Click on Mount for your hard drive. 
     
  • Assuming you only have one hard drive and/or partition, there may be only one selection to mount. 
     
  • USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted. 
     
  • If using an external hard drive for the data recovery, do this under the "drive" tab. Mount it now.

3b. Transfer Files.
 

  •  
  • At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon. 
     
  • Open your old hard drive i.e. sda1 
     
  • Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1 
     
  • If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows) 
     
  • From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window. 
    For The Novice: The common path to your pictures, music, video, and documents folders for XP is: Documents and Settings >>All Users (or each individual name of each user, for Vista and above C:\Users\$USERNAME\[...]. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos.

Remember to only click once! No double clicking! Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy. Choose COPY each time you drag and drop.

YOU ARE DONE!!! Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer. Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations!


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#15
brycrip

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Puppy Linux?

I have PoP! from System 76 on my other machine. Plus I have it on a bootable stick. I have run it on the Lenovo IdeaPad from the stick in the past without problems and was considering installing it and dumping Windows. Maybe I should mount the stick and give it a try. If the keyboard works, then just install PoP! on her machine. What do you think?

Bry


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