[pop140]

This problem occurred when my wife accessed a website looking for a recipe.  I ran a malware program it found 20 problems after a reboot problem occurred.  She called the phone number that appeared on the screen and they asked for $250 dollars to fix the problem that they probably created.  What can I do to correct this problem?

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Hello,

You might try this first,

Reboot the PC and repeatedly press F8 to reach the Advanced Startup Options menu.
Choose Repair your Computer from the menu.
Cancel the automatic repair attempt and instead instruct the system to perform a System Restore to a date prior to the incident occurring.

[zep516]

Hello,

You might try this first,

Reboot the PC and repeatedly press F8 to reach the Advanced Startup Options menu.
Choose Repair your Computer from the menu.
Cancel the automatic repair attempt and instead instruct the system to perform a System Restore to a date prior to the incident occurring.

[pop140]

This does not work.  I do not get a list of recovery tools instead it go directly to a two choice menu "launch start up repair " and "start windows normally" both when selected ask for a password.

[zep516]

Hello,

What operating system (Windows Version) are you using ?

[pop140]

Windows 7 the message asking for a password no longer appears instead a  two choice menu "launch start up repair " and "start windows normally" when either are selected go into an endless loop with the same two choices.

[zep516]

Hello,

Can you choose Safe mode or Safe mode with command prompt ?

Is that a 64 or 32 Bit machine ?

[pop140]

It is 64 bit no I cannot choose Safe mode it is in this endless loop per above

[zep516]

Let's see if we can get in using the bootable USB method. You will need a clean computer to download a couple files to the USB and create the bootable USB with a recovery .iso file that I will be sending you through a Private Message soon.

Download the following three programs to your desktop and create bootable USB as follows:

1. Rufus

For 64bit systems
2. Windows 7 64bit
RC... I will PM the download link
3. Farbar Recovery Scan Tool x64

Insert the USB stick Then run Rufus

Select the ISO file on the desktop via the ISO icon.

Press Start Burn

Then copy FRST to the same USB

Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here


When you reboot you will see this.
Click repair my computer

Select your operating system

Select Command prompt

At the command prompt type the following :

notepad
and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe or e:\frst.exe dependant on system
and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.

Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[pop140]

When I downloaded the PM I received a 404 error message and now the PM is no longer available

[pop140]

When I downloaded the PM I received a 404 error message and now the PM is no longer available

Text file is attached.

Attached Files

•  FRST.txt   14.84KB   167 downloads

[zep516]

Thanks,

I'll get back to you on this asap. Very busy with work,

Joe

[zep516]

Fix with FRST We are moving the registry back to 1/ 26/2018

Plug in the flash drive on the working computer:

• Open notepad type notepad into Start Search > chose notepad from list.
• Please copy the entire contents of the code box below and paste into notepad.
  

  LastRegBack: 2018-01-26 10:16
  

• Click on File > Save as.., name it fixlist.txt and save it to the flash drive.
  
  NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
  Next:
  
  Plug the flashdrive into the problem computer and reboot.
  
  When you reboot you will see this.
  Click repair my computer
  
  Select your operating system
  
  Select Command prompt
  
  At the command prompt type the following:
  
  notepad and press Enter.
  The notepad opens. Under File menu select Open.
  Select "Computer" and find your flash drive letter and close the notepad.
  In the command window type e:\frst64.exe or e:\frst.exe dependant on system and press Enter
  
  Note: Replace letter e with the drive letter of your flash drive.
  
  The tool will start to run.
  When the tool opens click Yes to disclaimer.
  Press Scan button.
  It will make a log (Fixlog.txt) on the flash drive. Please copy and paste it to your reply.
  Let me know if the computer will boot normal now.

[pop140]

my computer booted normally

 

 

Attached Files

•  FRST.txt   14.84KB   163 downloads

[zep516]

Hello,

From normal mode, and from the desktop,

Re-run Farbar Recovery Scan Tool (FRST/FRST64)

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Make sure you checkmark Addition.txt box.
• Press Scan button.
• Scan will create two logs, FRST.txt and Addition.txt in the same directory the tool is run. Please copy and paste them to your reply.

I'll look over these tomorrow.

[pop140]

Files are attached.

Attached Files

•  Addition.txt   54.07KB   188 downloads
•  FRST.txt   42.41KB   158 downloads