This problem occurred when my wife accessed a website looking for a recipe. I ran a malware program it found 20 problems after a reboot problem occurred. She called the phone number that appeared on the screen and they asked for $250 dollars to fix the problem that they probably created. What can I do to correct this problem?
Computer request a boot password
#1
Posted 28 March 2018 - 10:06 PM
#2
Posted 01 April 2018 - 10:16 AM
You might try this first,
Reboot the PC and repeatedly press F8 to reach the Advanced Startup Options menu.
Choose Repair your Computer from the menu.
Cancel the automatic repair attempt and instead instruct the system to perform a System Restore to a date prior to the incident occurring.
#3
Posted 02 April 2018 - 01:29 PM
This does not work. I do not get a list of recovery tools instead it go directly to a two choice menu "launch start up repair " and "start windows normally" both when selected ask for a password.
#4
Posted 02 April 2018 - 06:33 PM
What operating system (Windows Version) are you using ?
#5
Posted 03 April 2018 - 05:03 PM
Windows 7 the message asking for a password no longer appears instead a two choice menu "launch start up repair " and "start windows normally" when either are selected go into an endless loop with the same two choices.
#6
Posted 04 April 2018 - 07:13 PM
Can you choose Safe mode or Safe mode with command prompt ?
Is that a 64 or 32 Bit machine ?
#7
Posted 04 April 2018 - 08:12 PM
It is 64 bit no I cannot choose Safe mode it is in this endless loop per above
#8
Posted 04 April 2018 - 08:38 PM
Download the following three programs to your desktop and create bootable USB as follows:
1. Rufus
For 64bit systems
2. Windows 7 64bit
RC... I will PM the download link
3. Farbar Recovery Scan Tool x64
Insert the USB stick Then run Rufus
Select the ISO file on the desktop via the ISO icon.
Press Start Burn
Then copy FRST to the same USB
Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here
When you reboot you will see this.
Click repair my computer
Select your operating system
Select Command prompt
At the command prompt type the following :
notepad
and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe or e:\frst.exe dependant on system
and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
#9
Posted 04 April 2018 - 10:26 PM
When I downloaded the PM I received a 404 error message and now the PM is no longer available
#10
Posted 08 April 2018 - 11:57 PM
When I downloaded the PM I received a 404 error message and now the PM is no longer available
Text file is attached.
Attached Files
#11
Posted 09 April 2018 - 07:07 AM
I'll get back to you on this asap. Very busy with work,
Joe
#12
Posted 09 April 2018 - 07:46 PM
Plug in the flash drive on the working computer:
- Open notepad type notepad into Start Search > chose notepad from list.
- Please copy the entire contents of the code box below and paste into notepad.
LastRegBack: 2018-01-26 10:16
- Click on File > Save as.., name it fixlist.txt and save it to the flash drive.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Next:
Plug the flashdrive into the problem computer and reboot.
When you reboot you will see this.
Click repair my computer
Select your operating system
Select Command prompt
At the command prompt type the following:
notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe or e:\frst.exe dependant on system and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (Fixlog.txt) on the flash drive. Please copy and paste it to your reply.
Let me know if the computer will boot normal now.
#13
Posted 09 April 2018 - 08:26 PM
my computer booted normally
Attached Files
#14
Posted 09 April 2018 - 08:31 PM
From normal mode, and from the desktop,
Re-run Farbar Recovery Scan Tool (FRST/FRST64)
- Double-click to run it. When the tool opens click Yes to disclaimer.
- Make sure you checkmark Addition.txt box.
- Press Scan button.
- Scan will create two logs, FRST.txt and Addition.txt in the same directory the tool is run. Please copy and paste them to your reply.
#15
Posted 10 April 2018 - 01:31 PM
Files are attached.
Attached Files
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