Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Computer request a boot password


  • Please log in to reply

#1
pop140

pop140

    Member

  • Member
  • PipPip
  • 11 posts

This problem occurred when my wife accessed a website looking for a recipe.  I ran a malware program it found 20 problems after a reboot problem occurred.  She called the phone number that appeared on the screen and they asked for $250 dollars to fix the problem that they probably created.  What can I do to correct this problem?


  • 0

Advertisements


#2
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 6,984 posts
Hello,

You might try this first,

Reboot the PC and repeatedly press F8 to reach the Advanced Startup Options menu.
Choose Repair your Computer from the menu.
Cancel the automatic repair attempt and instead instruct the system to perform a System Restore to a date prior to the incident occurring.
  • 0

#3
pop140

pop140

    Member

  • Topic Starter
  • Member
  • PipPip
  • 11 posts

This does not work.  I do not get a list of recovery tools instead it go directly to a two choice menu "launch start up repair " and "start windows normally" both when selected ask for a password.


  • 0

#4
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 6,984 posts
Hello,

What operating system (Windows Version) are you using ?
  • 0

#5
pop140

pop140

    Member

  • Topic Starter
  • Member
  • PipPip
  • 11 posts

Windows 7 the message asking for a password no longer appears instead a  two choice menu "launch start up repair " and "start windows normally" when either are selected go into an endless loop with the same two choices.


  • 0

#6
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 6,984 posts
Hello,

Can you choose Safe mode or Safe mode with command prompt ?

Is that a 64 or 32 Bit machine ?
  • 0

#7
pop140

pop140

    Member

  • Topic Starter
  • Member
  • PipPip
  • 11 posts

It is 64 bit no I cannot choose Safe mode it is in this endless loop per above


  • 0

#8
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 6,984 posts
Let's see if we can get in using the bootable USB method. You will need a clean computer to download a couple files to the USB and create the bootable USB with a recovery .iso file that I will be sending you through a Private Message soon.

Download the following three programs to your desktop and create bootable USB as follows:

1. Rufus

For 64bit systems
2. Windows 7 64bit
RC... I will PM the download link
3. Farbar Recovery Scan Tool x64

Insert the USB stick Then run Rufus

Select the ISO file on the desktop via the ISO icon.

Press Start Burn

Then copy FRST to the same USB

Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here


When you reboot you will see this.
Click repair my computer

Select your operating system

Select Command prompt

At the command prompt type the following :

notepad
and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe or e:\frst.exe dependant on system
and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
frst.JPG
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
  • 0

#9
pop140

pop140

    Member

  • Topic Starter
  • Member
  • PipPip
  • 11 posts

When I downloaded the PM I received a 404 error message and now the PM is no longer available


  • 0

#10
pop140

pop140

    Member

  • Topic Starter
  • Member
  • PipPip
  • 11 posts

When I downloaded the PM I received a 404 error message and now the PM is no longer available

Text file is attached.

Attached Files

  • Attached File  FRST.txt   14.84KB   43 downloads

  • 0

Advertisements


#11
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 6,984 posts
Thanks,

I'll get back to you on this asap. Very busy with work,

Joe
  • 0

#12
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 6,984 posts
Fix with FRST We are moving the registry back to 1/ 26/2018

Plug in the flash drive on the working computer:
  • Open notepad type notepad into Start Search > chose notepad from list.
  • Please copy the entire contents of the code box below and paste into notepad.
    LastRegBack: 2018-01-26 10:16
    
  • Click on File > Save as.., name it fixlist.txt and save it to the flash drive.

    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
    Next:

    Plug the flashdrive into the problem computer and reboot.

    When you reboot you will see this.
    Click repair my computer

    Select your operating system

    Select Command prompt

    At the command prompt type the following:

    notepad and press Enter.
    The notepad opens. Under File menu select Open.
    Select "Computer" and find your flash drive letter and close the notepad.
    In the command window type e:\frst64.exe or e:\frst.exe dependant on system and press Enter

    Note: Replace letter e with the drive letter of your flash drive.

    The tool will start to run.
    When the tool opens click Yes to disclaimer.
    Press Scan button.
    It will make a log (Fixlog.txt) on the flash drive. Please copy and paste it to your reply.
    Let me know if the computer will boot normal now.

  • 0

#13
pop140

pop140

    Member

  • Topic Starter
  • Member
  • PipPip
  • 11 posts

my computer booted normally

 

 

Attached Files

  • Attached File  FRST.txt   14.84KB   39 downloads

  • 0

#14
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 6,984 posts
Hello,

From normal mode, and from the desktop,

Re-run Farbar Recovery Scan Tool (FRST/FRST64)
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Make sure you checkmark Addition.txt box.
  • Press Scan button.
  • Scan will create two logs, FRST.txt and Addition.txt in the same directory the tool is run. Please copy and paste them to your reply.
I'll look over these tomorrow.
  • 0

#15
pop140

pop140

    Member

  • Topic Starter
  • Member
  • PipPip
  • 11 posts

Files are attached.

Attached Files


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP