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Unable to open control panel and programs from start menue

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#1
Mrs_Roboto

Mrs_Roboto

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Hi,

 

This may be in the wrong thread, but I thought that I should start here.

 

I am working on my mother in laws computer.  For about three months she has been unable to open control panel or other programs from the start menu.  If I try to from the command line or search bar I get an error like the one below.    It also appears that file associations are disappearing.  For example her photos are there but cannot be opened.   

 

This is what I get from typing "Control Panel" in the search box.

 

[Window Title]
::{26EE0668-A00A-44D7-9371-BEB064C98683}\0
 
[Content]
Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.
 
[OK]
 
Thanks, 
Rich ~son in law of Mrs_Roboto

Edited by Mrs_Roboto, 29 March 2018 - 05:41 PM.

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#2
phillpower2

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Hello Rich ~son in law of Mrs_Roboto,

 

Sounds like there could be problems with the registry, if yes, it is a repair best left to folk who are skilled in the area, that said too soon to say and give the following a go then get back to us. 

 

Download then run the Windows All in One Repair (free) from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.


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#3
phillpower2

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Not heard back from you Rich ~son in law of Mrs_Roboto, do you still require assistance or is the issue now resolved, an update would be appreciated.


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