[dmccoy]

sophos removal tool was a virus scanning program (found nothing) and not a software removal so sophos is still on my system

 

Okay you can use Autoruns like you did with the others to remove. It looks like it is only one entry an schedule updater. Type Sophos in Filter box and Delete entry.

 

i think i managed to do the device manager sequence

 

Glad it worked so your drivers should all be updated. What else is going on with your computer?

 

I still need the following file

I still need the following file. It may contain important information to help with your issues.

 

C:\windows\Logs\CBS\CBS.log
Upload the file  
 

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sophos did not come up in the autoruns

 

 

got the file 

 

 

p.s

 

google chrome keeps on crashing part way through my sessions still

Attached Files

•  CBS (2).zip   510.68KB   431 downloads

[adamdyak875]

sophos did not come up in the autoruns

 

 

got the file 

 

 

p.s

 

google chrome keeps on crashing part way through my sessions still

Attached Files

•  CBS (2).zip   510.68KB   431 downloads

[dmccoy]

See the enclosed picture that shows the Sophos entry to remove.

 

Next step, follow steps in link below.

Windows 10 Repair Install

 

Attached Thumbnails

• 

[adamdyak875]

Are you saying that i have to upgrade from windows 7 and go on to windows 10 ?

 

=================================================================================================================================

 

any idea how i can get google chrome to stop crashing ?

 

 

=================================================================================================================================

 

 

sorry i should have said that i have already done that step for sophos and the programme still won't go.

Edited by adamdyak875, 22 April 2018 - 03:51 AM.

[dmccoy]

Are you saying that i have to upgrade from windows 7 and go on to windows 10 ?

 

 

I am sorry, I got confused and thought you were using Win 10 so please disregard that step.

 

sorry i should have said that i have already done that step for sophos and the programme still won't go.

 

If it will not delete from Autoruns, then it may have to be deleted in safe mode. Will it allow you to Disable by unchecking the box in Autoruns?

 

any idea how i can get google chrome to stop crashing ?

 

Download the following program and follow instructions on how to use to clean up your browser. I also recommend resetting it to Reset to default settings.

 

Ccleaner

https://www.piriform...ccleaner/builds

 

How to use

http://www.piriform....leaning-your-pc

 

Also perform the following steps:

Windows All in One Repair Tool

https://www.bleeping...air-all-in-one/

Download either the portable or install program

1. Start computer in Safe Mode
2. Disable any Anti-Virus programs
3. Start the program
4. When program first starts it will run quick file check
5. Click on the X button after the scan shows Done!
6. Click on Settings tab and Select Check for Updates
7. Click on Pre-Repair Steps Tab and Run All 4 Steps
8. Select both Registry Backup and Create System Restore
9. Click Presets: All Repairs
10. Click Start Repairs

​For Best Results Run the Repairs option Twice!

 

 

 

 

 

[adamdyak875]

done what you said

 

=========================================================

 

google is still crashing ?

 

=========================================================

 

not sure if i have any viruses ?

 

=========================================================

 

are there any scans i can run or previous scans i should rerun ?

 

=========================================================

 

still can't get rid of sophos ?

 

=========================================================

 

How will i no if it has worked ?

Edited by adamdyak875, 28 April 2018 - 02:57 AM.

[adamdyak875]

when i have just tried to delete Sophos in Autoruns (again) it came up with this (see attachment "Document")

 

==============================================================================================================================

 

Also my internet crashed on me again see attached no longer than a few minutes at a time before it crashes (see attachment "internet crashing")

Attached Files

•  Document.zip   494.99KB   449 downloads
•  Document internet crash.zip   405.81KB   430 downloads

Edited by adamdyak875, 29 April 2018 - 10:08 AM.

[adamdyak875]

Bump

[dmccoy]

Sorry, I had a surgery procedure today but will try t look at tom if up to it. Please remind me if don’t hear in next few days. Thanks doe your patience.

[adamdyak875]

Don't worry.

It's fine if it takes a few more days.

Hope it all goes well.

[dmccoy]

when i have just tried to delete Sophos in Autoruns (again) it came up with this (see attachment "Document"

 

 

Okay, try to start in safe mode and then run Autoruns and see if it will allow it to be disabled or deleted

 

Also my internet crashed on me again see attached no longer than a few minutes at a time uobefore it crashes (see attachment "internet crashing")

 

 

Okay, lets try cleaning up your browser and see if it works better. If not, then try firefox, opera, Edge etc and see if the same problems.

 

CCleaner

http://filehippo.com...nload_ccleaner/

 

https://www.howtogee...-9-tips-tricks/

 

Lets also check your event logs and more as follows:

1. Click on Start menu
2. Type in command to search the menu
3. Right click on Command Prompt in list and select Run as Administrator
4. Copy and Paste the full command below into the command console
5. This will create SystemDiagnostics folder on your Desktop
6. Compress the folder to a .zip file and upload to your reply

 

MD "%userprofile%\desktop\SystemDiagnostics"&dxdiag /t %userprofile%\desktop\SystemDiagnostics\dxdiag.txt&systeminfo > "%USERPROFILE%\Desktop\SystemDiagnostics\systeminfo.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\SystemDiagnostics\msinfo32.nfo"&wevtutil qe System /c:20 /f:text > "%USERPROFILE%\Desktop\SystemDiagnostics\SystemEventlog.txt"&wevtutil qe Application /c:20 /f:text > "%USERPROFILE%\Desktop\SystemDiagnostics\ApplicationEventlog.txt"&wmic /output:"%userprofile%\desktop\SystemDiagnostics\Software.txt" product get Name, Version&wmic /namespace:\\root\SecurityCenter2 path AntiVirusProduct get * /value > "%USERPROFILE%\Desktop\SystemDiagnostics\Antivirus.txt"&If Exist "%SystemRoot%\minidump\*.dmp" copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\SystemDiagnostics"

Edited by dmccoy, 03 May 2018 - 02:13 PM.

[adamdyak875]

small situation the System Diagnostics is not working properly see attached

Attached Files

•  Doc1.zip   1.91MB   437 downloads

[dmccoy]

Are there several files in the SystemDiagnostics folder? Is this error happening when you try to compress it to a .zip file? If you cannot get that to work you can upload all the files in the folder.

[adamdyak875]

System Diagnostics

Attached Files

•  Antivirus.txt   572bytes   418 downloads
•  ApplicationEventlog.txt   24.58KB   419 downloads
•  dxdiag.txt   26.01KB   427 downloads
•  Software.txt   21.33KB   427 downloads
•  SystemEventlog.txt   7.8KB   413 downloads
•  systeminfo.txt   13.15KB   421 downloads
•  msinfo32.zip   61.47KB   425 downloads

[dmccoy]

 Sophos AutoUpdate is showing under your list of installed software. Does it give you the option to uninstall it? Did you try removing with Autoruns in safe mode like I suggested?

 

Did you perform the CCleaner steps and did it make any difference of your browser crashing?

 

1. Click on Start icon
2. Type Command
3. Right click on Command Prompt and select to Run As Administrator
4. Copy and Paste the following into Command Prompt

dism /online /get-packages > 0 & notepad 0

1. Save the file and upload to your reply