[dmccoy]

I mentioned the updates because I always run the system restore before the most recent Windows Update. The resolution looks fine after the system restore, then I run the updates (which were rolled back with the system restore), then things look fine for a while longer, then after one or more reboots the resolutions turns bad again.

Does it only happen with the last update then? If you do not run the update does it continue to work properly?
 
 
Step 1:

• Click on Start menu
• Type Command
• Right click on Command Prompt and select to Run As Administrator
• Copy and Paste the following into Command Prompt
  
  dism /online /get-packages > "%userprofile%\desktop\updates.txt"
   
• Upload the updates.txt file from your desktop to your reply

Step 2:

• Click on Start menu
• Type command to start searching
• Right click on Command Prompt and select to Run As Administrator
• Copy and Paste the following into Command Prompt

reg query HKEY_CURRENT_CONFIG\System\CurrentControlSet\Control\Video /s > "%userprofile%\desktop\videores.txt"

• This will copy a videores.txt file to your desktop
• Upload the file to your reply 

If I make a print screen, it doesn't include the thick black margins....apparently the PC doesn't know these margins exist

Use a phone to take a picture and upload.
​

 

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I am not sure if it is connected with the updates. Sometimes the repaired resolution lasts a few hours, sometimes it lasted a maximum of 2 or even 3 days before the resolution went bad again (the updates being automatically reinstalled when I closed the computer).  It doesn't go bad exactly after the Windows Update. Also, sometimes the resolution isn't repaired after a first system restore and I roll to another restore point.

 

 

  Also, I received an error when trying to create a backup image.

Attached Thumbnails

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Attached Files

•  updates.txt   55.02KB   269 downloads
•  videores.txt   2.95KB   331 downloads

Edited by Kristina, 14 April 2018 - 02:53 PM.

[Kristina]

I am not sure if it is connected with the updates. Sometimes the repaired resolution lasts a few hours, sometimes it lasted a maximum of 2 or even 3 days before the resolution went bad again (the updates being automatically reinstalled when I closed the computer).  It doesn't go bad exactly after the Windows Update. Also, sometimes the resolution isn't repaired after a first system restore and I roll to another restore point.

 

 

  Also, I received an error when trying to create a backup image.

Attached Thumbnails

• 
• 
• 

Attached Files

•  updates.txt   55.02KB   269 downloads
•  videores.txt   2.95KB   331 downloads

Edited by Kristina, 14 April 2018 - 02:53 PM.

[dmccoy]

Okay the updates look okay. The black around the windows are drop shadows and can be removed as follows:

Click START, right-click Computer and choose Properties
On the left hand side, click Advanced System Settings
Click Settings on the Performance category
From the Visual Effects tab, untick Show shadows under windows

What is your current resolution set to?
Change the resolution to 1920x1080 and then perform the clean boot procedure below and see if it stays or not?

https://support.micr...boot-in-windows

I highly recommend the following for image backups:

Macrium Reflect free
https://www.macrium.com/reflectfree

https://reflect.macr..._disk_image.asp

[Kristina]

I unticked "Show shadows under windows", but with no effect.

 

My resolution appears to be good, 1920x1080. Right now, it's just the black borders that are wrong.

[dmccoy]

Did you try the clean boot and see what happens? It looks like the black borders are only around the various windows that are open and not the full image is that correct?

[Kristina]

No, the black borders are all around the full screen. There is nothing black around any open windows.

[dmccoy]

Ok that is different issue then. It is hard to tell from the pictures. Please try the clean boot and let me know if it helps or not?

[Kristina]

No, nothing changed after restarting the computer.

[dmccoy]

Okay if it does it again please,perform the clean boot it might also help with the black bars if you want to test

[Kristina]

I ran a clean boot following the instructions here, but it didn't solve the problem.

http://www.thewindow...tate-in-windows

 

What else could I do to make the image display in full screen and get rid of the black borders?

Edited by Kristina, 15 April 2018 - 03:20 AM.