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Internet cutting in and out

internet

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#1
skiponline

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I recently changed internet service providers, and ever since I have been having problems with my internet, the internet keeps on cutting in and out. The new provider has been very helpful, but thinks I have some sort of virus causing the intermittent service. I've tried a few programs to try and find the virus, if that is the problem, but haven't been able to find a solution. I have a copy of the event logs, which I sent to my new provider. 

 

2018-04-09_1124.png

 


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#2
FreeBooter

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We can't view the screenshot you have posted.

 

Can you please explain what you mean by (internet keeps on cutting in and out), do you mean speed of the internet connection is sometimes lower than what your ISP providing?


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#3
skiponline

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I mean the internet itself, shuts off and on at times...


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#4
FreeBooter

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If the internet disconnects at the router then its your internet service provider who should check out your problem.

 

Your router will have a light that will light up when there is a internet connection and blinks when there is data transmission.

 

dlink-lights.png

 

 

If internet is not disconnected at the router then its internal problem causing the issue. In this case then let us know if only your computer disconnects from internet or all devices connected to internet.


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#5
skiponline

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my desk top  and my wifes laptop both are continuously disconnecting and reconnecting, like just a few seconds at a time, it happens all the time, I was sent a new modem/router, that didn't help. The cable company says it isn't their line... I was last told they thought someone or something created a virus that is causing it. I tried a few malaware programs, couldnt find anything, I'm totally frustrated with this. The internet lite on the modem stays lit but I see the lan light go off for those few seconds when it cuts out??? 


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#6
FreeBooter

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I say it's still problem that your ISP should repair.

 

To prove your ISP wrong visit below link and ask for malware infection checkup assistance.

 

http://www.geekstogo...alware-removal/


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#7
phillpower2

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You do not mention whether the two computers are using a wireless or an Ethernet connection, if wireless I would start by connecting the wife`s notebook direct to the Ethernet and see how that goes, please make sure that the drivers for the Ethernet device are installed before doing this.

 

For your desktop can you do the following;

 

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

To publish a Speccy profile to the Web:

 

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.


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