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how to read memory.dmp and figure out what is wrong

Win7 intermittent shutdown

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#1
dihcro

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I have Win7 on a Dell machine.  the last two weeks in has started randomly shutting down.  It goes to a black screen and writes to the memory.dmp file.  It will start normally after a few hours and operate for a while.

 

I am looking for realtemp to check the operating temps.

the zipped memory.dmp file is in this directory:

www.remembernueces.net/help/


Edited by dihcro, 04 May 2018 - 09:15 AM.

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#2
dmccoy

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It looks like your drive may be going bad. Please test with either your mfg diagnostic tool or use Seatools and run the Long Test. Report the results.


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#3
SleepyDude

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Hi,

 

Dell machines include diagnostic tools built-in, start the machine and immediately press F12 it should give you access to the menu with an option to access the tools.


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#4
dihcro

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I pressed F12 and ran the diagnostics.

error code 2000-0142

validation 121780

short self test unsuccessful

 

 

I presume by this that I need to install a new hard drive, reinstall the operating system, update it, and reinstall all the programs.

Is there a better virus scan / malware remover than AVG?  That is what I am using right now.


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#5
dmccoy

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This error means the hard drive is failing, I recommend following the steps below immediately 
 
1. create an image backup with the program below or at least backup your important files. 
Macrium Reflect free
https://www.macrium.com/reflectfree
 
How to use
https://reflect.macr..._disk_image.asp
 
2. Backup your drivers using double driver
 
3. Create a report of the software installed and licenses using Belarc Advisor
 
4. For best results Perform a clean install of Windows as follows or you can clone your old drive to the new one if you prefer.
 
How to perform a clean install Windows 7
https://www.lifewire...ndows-7-2624917
 
Download Windows 7 if you do not have an install disc
http://www.majorgeek...nload_tool.html
 
You can use the same program Macroum Reflect to Clone your drive as well
https://knowledgebas...nt/view/2457771

 

Is there a better virus scan / malware remover than AVG?  That is what I am using right now.

for Windows 7, I recommend Microsoft Security Essentials, ESET, OR Avast

 

http://www.geekstogo...pyware-software

 

 

 

Edited by dmccoy, 05 May 2018 - 10:11 AM.

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#6
SleepyDude

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Hi,

 

Yes it seems the HDD needs to be replaced.

 

If you are lucky maybe you can do image backup right now to an external drive before it dies, replace the HDD and restore the backup.

 

In terms of free products I prefer Avast...


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#7
dihcro

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Thanks so much for your help. I suspected the hard drive might be failing. What worried me was a few days ago when I turned the machine on AVG indicated it had updated two hours prior - but the computer was turned off. Also AVG will not run in safe mode. I plan to do a clean install on the new drive but want to really check the old drive for infections so I can bring the data without any problems.
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#8
dmccoy

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You can create bootable media and run any of the following Antivirus programs. 

 

https://www.lifewire...s-tools-2625785

 

This is a list of Portable AV's that should work as well

https://www.geckoand...safety-scanner/


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