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Lost Internet Connection - need help

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#1
jsaklas

jsaklas

    Member

  • Member
  • PipPipPip
  • 287 posts

I have two computers, TV and Voip telephone hard wire connected to a Verizon FIOS modem/router.  I had a problem with one computer and contacted MS help for help.  I allowed the tech access to my computer and he solved the problem (we had to reload Firefox), but in doing something else, the computer shut down and when I booted it up, I had no internet connection.  The other computer is working fine.

 

The machine without internet is running Windows 10  -  I believe it is up-to-date.  I tried the internet troubleshooting; it failed.

 

Since I am not super computer savvy and since I have to use the second computer to get help and then move to the computer without internet to try various fixes, please provide whatever help you can with as explicit instructions as possible.

 

Thanks


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#2
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,678 posts

Hi,

 

You will have to download the tools to a USB flash drive on a working computer and run them on the problematic machine.

Save all files to the Flash Drive.
 

 

» Minitoolbox log
Run Minitoolbox from the Flash Drive and check the following options:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Devices (Only Problems)
  • List Users, Partitions and Memory size
  • List Minidump Files
  • List Restore Points

Click on Go.

Post the resulting log in your next reply.


» Farbar Service Scanner (FSS) log
Let's check some windows critical services...

  • Run FSS from the Flash Drive
  • Check all the options
  • click Scan

Post the generated log in your reply.

 


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#3
jsaklas

jsaklas

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Sleepy Dude,

 

Thanks for the help.

 

I was out until a few minutes ago.  I downloaded the two .exe files and transferred them to a flash drive.  I will run them on the disabled computer (hereafter called Com1) tomorrow morning.

 

Jim

 

ps Love the cat


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#4
jsaklas

jsaklas

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Sleepy Dude,

 

I ran the two programs.  (Note:  I disabled my Kaspersky anti-virus, firewall, etc, half way through the running of FSS.exe)

 

Here is the output :

 

Farbar Service Scanner Version: 27-01-2016
Ran by Baba (administrator) on 13-05-2018 at 11:00:16
Running from "G:\"
Windows 10 Pro  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dnscache Service is not running. Checking service configuration:
The start type of Dnscache service is OK.
The ImagePath of Dnscache: "%SystemRoot%\system32\svchost.exe -k NetworkService -p".
The ServiceDll of Dnscache service is OK.

Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is set to Disabled. The default start type is Auto.
The ImagePath of Dhcp: "%SystemRoot%\system32\svchost.exe -k LocalServiceNetworkRestricted -p".
The ServiceDll of Dhcp: "%SystemRoot%\system32\dhcpcore.dll".

Nsi Service is not running. Checking service configuration:
The start type of Nsi service is set to Disabled. The default start type is Auto.
The ImagePath of Nsi: "%systemroot%\system32\svchost.exe -k LocalService -p".
The ServiceDll of Nsi service is OK.


Connection Status:
==============
Attempt to access Local Host IP returned error: Localhost is blocked: Other errors
LAN connected.
Attempt to access Google IP returned error. Other errors
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors


Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc: "%SystemRoot%\system32\svchost.exe -k LocalServiceNoNetwork -p".
The ServiceDll of MpsSvc service is OK.


Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is set to Disabled. The default start type is 3.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is set to Disabled. The default start type is 3.
The ImagePath of VSS service is OK.


System Restore Policy:
========================


Security Center:
============

wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is set to Disabled. The default start type is Auto.
The ImagePath of wscsvc: "%SystemRoot%\System32\svchost.exe -k LocalServiceNetworkRestricted -p".
The ServiceDll of wscsvc service is OK.

winmgmt Service is not running. Checking service configuration:
The start type of winmgmt service is set to Disabled. The default start type is Auto.
The ImagePath of winmgmt: "%systemroot%\system32\svchost.exe -k netsvcs -p".
The ServiceDll of winmgmt service is OK.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Disabled. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Disabled. The default start type is Auto.
The ImagePath of BITS: "%SystemRoot%\System32\svchost.exe -k netsvcs -p".
The ServiceDll of BITS service is OK.

EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is set to Disabled. The default start type is Auto.
The ImagePath of EventSystem: "%SystemRoot%\system32\svchost.exe -k LocalService -p".
The ServiceDll of EventSystem service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
PlugPlay Service is not running. Checking service configuration:
The start type of PlugPlay service is set to Disabled. The default start type is Auto.
The ImagePath of PlugPlay: "%SystemRoot%\system32\svchost.exe -k DcomLaunch -p".


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

 

 

and

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Baba (administrator) on 13-05-2018 at 10:54:06
Running from "G:\"
Windows 10 Pro  (X64)
Model:  Manufacturer:
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Could not flush the DNS Resolver Cache: Function failed during execution.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
========================= IP Configuration: ================================



# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : FirstFloor
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : fios-router.home

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : fios-router.home
   Description . . . . . . . . . . . : This Qualcomm Atheros network Controller connects you to the network.
   Physical Address. . . . . . . . . : 00-25-22-CC-41-5F
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c5a8:25f9:1662:a804%4(Preferred)
   Autoconfiguration IPv4 Address. . : 169.254.168.4(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Kaspersky Security Data Escort Adapter
   Physical Address. . . . . . . . . : 00-FF-95-B2-8A-6B
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.1.1

Ping request could not find host google.com. Please check the name and try again.
Server:  UnKnown
Address:  192.168.1.1

Ping request could not find host yahoo.com. Please check the name and try again.
Unable to contact IP driver. General failure.
===========================================================================
Interface List
  4...00 25 22 cc 41 5f ......This Qualcomm Atheros network Controller connects you to the network.
  5...00 ff 95 b2 8a 6b ......Kaspersky Security Data Escort Adapter
  1...........................Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      169.254.0.0      255.255.0.0         On-link     169.254.168.4    291
    169.254.168.4  255.255.255.255         On-link     169.254.168.4    291
  169.254.255.255  255.255.255.255         On-link     169.254.168.4    291
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link     169.254.168.4    291
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link     169.254.168.4    291
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    331 ::1/128                  On-link
  4    291 fe80::/64                On-link
  4    291 fe80::c5a8:25f9:1662:a804/128
                                    On-link
  1    331 ff00::/8                 On-link
  4    291 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [63488] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67072] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [84992] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [84992] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [79872] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31232] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/11/2018 06:04:10 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (05/10/2018 04:25:48 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (05/09/2018 01:57:48 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (05/09/2018 07:53:44 AM) (Source: Perflib) (User: )
Description: rdyboost4

Error: (05/08/2018 01:22:43 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (05/07/2018 10:11:22 AM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (05/05/2018 10:16:09 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (05/04/2018 10:09:59 AM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (05/03/2018 09:01:51 AM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (05/01/2018 08:24:26 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8


System errors:
=============
Error: (05/12/2018 01:59:55 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the Network Store Interface Service service which failed to start because of the following error:
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Error: (05/12/2018 01:59:55 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the Network Store Interface Service service which failed to start because of the following error:
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Error: (05/12/2018 01:59:55 PM) (Source: Service Control Manager) (User: )
Description: The WinHTTP Web Proxy Auto-Discovery Service service depends on the DHCP Client service which failed to start because of the following error:
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Error: (05/12/2018 01:59:55 PM) (Source: Service Control Manager) (User: )
Description: The WinHTTP Web Proxy Auto-Discovery Service service depends on the DHCP Client service which failed to start because of the following error:
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Error: (05/12/2018 01:59:55 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the Network Store Interface Service service which failed to start because of the following error:
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Error: (05/12/2018 01:59:55 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the Network Store Interface Service service which failed to start because of the following error:
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Error: (05/12/2018 01:59:55 PM) (Source: Service Control Manager) (User: )
Description: The WinHTTP Web Proxy Auto-Discovery Service service depends on the DHCP Client service which failed to start because of the following error:
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Error: (05/12/2018 01:59:55 PM) (Source: Service Control Manager) (User: )
Description: The WinHTTP Web Proxy Auto-Discovery Service service depends on the DHCP Client service which failed to start because of the following error:
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Error: (05/12/2018 01:59:55 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the Network Store Interface Service service which failed to start because of the following error:
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Error: (05/12/2018 01:59:55 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the Network Store Interface Service service which failed to start because of the following error:
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.



Microsoft Office Sessions:
=========================
Error: (03/12/2018 10:38:31 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6784.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 42921 seconds with 1860 seconds of active time.  This session ended with a crash.


CodeIntegrity Errors:
===================================
  Date: 2018-05-08 22:07:24.916
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\SoftwareDistribution\Download\4570c323aef94bba515928663d953679\Package_for_RollupFix~~amd64~~16299.431.1.8\amd64_microsoft-windows-l..ockhostingframework_31bf3856ad364e35_10.0.16299.402_none_73e88f091f342de6\LockHostingFramework.dll because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-05-08 22:07:24.261
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\SoftwareDistribution\Download\4570c323aef94bba515928663d953679\Package_for_RollupFix~~amd64~~16299.431.1.8\amd64_microsoft-windows-l..ockhostingframework_31bf3856ad364e35_10.0.16299.402_none_73e88f091f342de6\LockHostingFramework.dll because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-05-08 22:07:24.247
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\SoftwareDistribution\Download\4570c323aef94bba515928663d953679\Package_for_RollupFix~~amd64~~16299.431.1.8\amd64_microsoft-windows-l..ockhostingframework_31bf3856ad364e35_10.0.16299.402_none_73e88f091f342de6\LockHostingFramework.dll because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-05-08 22:07:24.213
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\SoftwareDistribution\Download\4570c323aef94bba515928663d953679\Package_for_RollupFix~~amd64~~16299.431.1.8\amd64_microsoft-windows-l..ockhostingframework_31bf3856ad364e35_10.0.16299.402_none_73e88f091f342de6\LockHostingFramework.dll because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-05-08 22:07:21.488
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\SoftwareDistribution\Download\4570c323aef94bba515928663d953679\Package_for_RollupFix~~amd64~~16299.431.1.8\amd64_microsoft-windows-s..ty-aadcloudapplugin_31bf3856ad364e35_10.0.16299.431_none_304414b175950ed4\aadcloudap.dll because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-05-08 22:07:21.477
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\SoftwareDistribution\Download\4570c323aef94bba515928663d953679\Package_for_RollupFix~~amd64~~16299.431.1.8\amd64_microsoft-windows-s..ty-aadcloudapplugin_31bf3856ad364e35_10.0.16299.431_none_304414b175950ed4\aadcloudap.dll because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-05-08 22:07:21.430
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\SoftwareDistribution\Download\4570c323aef94bba515928663d953679\Package_for_RollupFix~~amd64~~16299.431.1.8\amd64_microsoft-windows-s..ty-aadcloudapplugin_31bf3856ad364e35_10.0.16299.431_none_304414b175950ed4\aadcloudap.dll because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-05-08 22:07:21.329
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\SoftwareDistribution\Download\4570c323aef94bba515928663d953679\Package_for_RollupFix~~amd64~~16299.431.1.8\amd64_microsoft-windows-s..ty-aadcloudapplugin_31bf3856ad364e35_10.0.16299.431_none_304414b175950ed4\aadcloudap.dll because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-04-16 20:00:21.638
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\WinSxS\amd64_microsoft-windows-u..usnotificationuxexe_31bf3856ad364e35_10.0.16299.98_none_96df08a0830e0f64\MusNotificationUx.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-04-16 20:00:21.614
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\WinSxS\amd64_microsoft-windows-u..usnotificationuxexe_31bf3856ad364e35_10.0.16299.98_none_96df08a0830e0f64\MusNotificationUx.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

7-Zip 9.20 (HKLM-x32\...\7-Zip 9.20) (Version:  - )
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 18.011.20038 - Adobe Systems Incorporated)
Adobe Flash Player 29 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 29.0.0.171 - Adobe Systems Incorporated)
Adobe Photoshop Elements 2.0 (HKLM-x32\...\Adobe Photoshop Elements 2.0) (Version: 2.0 - Adobe Systems, Inc.)
ANT Drivers Installer x64 (HKLM\...\{3DE56A70-06BA-4863-8FBB-45D041AF0C7A}) (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
ArcSoft PhotoStudio 6 (HKLM-x32\...\{F95BCC10-FDA6-45BC-9AEC-C4CCCB385844}) (Version: 6.0.5.182 - ArcSoft)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 1.0.0.35 - Atheros Communications Inc.)
Canon Easy-PhotoPrint EX (HKLM-x32\...\Easy-PhotoPrint EX) (Version:  - )
Canon MP Navigator EX 4.1 (HKLM-x32\...\MP Navigator EX 4.1) (Version:  - )
Canon MX880 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX880_series) (Version:  - )
Canon MX880 series User Registration (HKLM-x32\...\Canon MX880 series User Registration) (Version:  - )
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version:  - )
Canon Solution Menu EX (HKLM-x32\...\CanonSolutionMenuEX) (Version:  - )
Canon Speed Dial Utility (HKLM-x32\...\Speed Dial Utility) (Version:  - )
Classic Shell (HKLM\...\{383BB30A-B4A7-4666-9A83-22CFA8640097}) (Version: 4.3.0 - IvoSoft)
Elevated Installer (HKLM-x32\...\{B7768089-44E1-4B51-9213-737959C689E5}) (Version: 6.3.0.0 - Garmin Ltd or its subsidiaries) Hidden
f.lux (HKCU\...\Flux) (Version:  - f.lux Software LLC)
Garmin Express (HKLM-x32\...\{178D3388-656C-4326-BFFF-3607481CA5BB}) (Version: 6.3.0.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express (HKLM-x32\...\{aa902576-9ab8-4371-98d1-efde885f775b}) (Version: 6.3.0.0 - Garmin Ltd or its subsidiaries)
Garmin Express Tray (HKLM-x32\...\{C6C8A534-050C-40E9-92FC-4D06A8A487C8}) (Version: 6.3.0.0 - Garmin Ltd or its subsidiaries) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 66.0.3359.139 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.4.4.0 - LIGHTNING UK!)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3347 - Intel Corporation)
Java 8 Update 171 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180171F0}) (Version: 8.0.1710.11 - Oracle Corporation)
Java 8 Update 171 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180171F0}) (Version: 8.0.1710.11 - Oracle Corporation)
Kaspersky Internet Security (HKLM-x32\...\{E27B1D7B-3B34-43A2-9FC0-9828D5DF46E2}) (Version: 17.0.0.611 - Kaspersky Lab) Hidden
Kaspersky Internet Security (HKLM-x32\...\InstallWIX_{E27B1D7B-3B34-43A2-9FC0-9828D5DF46E2}) (Version: 17.0.0.611 - Kaspersky Lab)
Kaspersky Secure Connection (HKLM-x32\...\{1CF84962-50F8-48CA-9082-B70F3A02C686}) (Version: 17.0.0.611 - Kaspersky Lab) Hidden
Kaspersky Secure Connection (HKLM-x32\...\InstallWIX_{1CF84962-50F8-48CA-9082-B70F3A02C686}) (Version: 17.0.0.611 - Kaspersky Lab)
Malwarebytes version 3.2.2.2029 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.2.2.2029 - Malwarebytes)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.3.188.0 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 18.065.0329.0002 - Microsoft Corporation)
Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs (HKLM-x32\...\{90120000-00B2-0409-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50907.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Mozilla Firefox 60.0 (x64 en-US) (HKLM\...\Mozilla Firefox 60.0 (x64 en-US)) (Version: 60.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 60.0 - Mozilla)
Mozilla Thunderbird 52.7.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 52.7.0 (x86 en-US)) (Version: 52.7.0 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
OmniPage SE 2.0 (HKLM-x32\...\{79D5997E-BF79-48BB-8B41-9BE59C15C2D7}) (Version: 2.00.0004 - ScanSoft, Inc.)
Paradox (HKLM-x32\...\_{B568643E-076D-48A2-B5C3-7F0144D668D8}) (Version:  - Corel Corporation)
Paradox (HKLM-x32\...\{B568643E-076D-48A2-B5C3-7F0144D668D8}) (Version: 11.4 - Corel Corporation) Hidden
PrimoPDF -- brought to you by Nitro PDF Software (HKLM-x32\...\PrimoPDF) (Version: 5 - Nitro PDF Software)
PrimoPDF Packages (HKCU\...\PrimoPDF Packages) (Version:  - )
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7535 - Realtek Semiconductor Corp.)
Revo Uninstaller 2.0.3 (HKLM\...\{A28DBDA2-3CC7-4ADC-8BFE-66D7743C6C97}_is1) (Version: 2.0.3 - VS Revo Group, Ltd.)
Skype™ 7.41 (HKLM-x32\...\{3B7E914A-93D5-4A29-92BB-AF8C3F66C431}) (Version: 7.41.101 - Skype Technologies S.A.)
TurboCAD Deluxe v11.2 (HKLM-x32\...\{2EEF331B-6AC8-471A-84AE-6A9ED940EDC2}) (Version: 11 - IMSI)
UBitMenu UK (HKLM-x32\...\{C8748FFB-1713-4e95-B3DF-4F1622D96F93}_is1) (Version: 01.04 - UBit Schweiz AG)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{EC5A6438-850E-4AD1-9169-DD071C8EFFEF}) (Version: 2.10.0.0 - Microsoft Corporation)
WD Quick View (HKLM-x32\...\{5B1CF5E0-D321-4766-AEF1-1E9D1C535A10}) (Version: 2.4.12.1 - Western Digital Technologies, Inc.)
WD SmartWare (HKLM\...\{02FD1EAD-43B8-4D63-AC31-8921005AF2E2}) (Version: 2.4.12.1 - Western Digital Technologies, Inc.)
WD SmartWare Installer (HKLM-x32\...\{979a4332-3eb0-4561-9f74-a4fb871cf2bd}) (Version: 2.4.12.1 - Western Digital Technologies, Inc.)
Windows 7 Games for Windows 10 and 8 (HKLM\...\Win7Games) (Version: 2.0 - http://winaero.com)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
WordPerfect Office IFilter 32-bit (HKLM-x32\...\{1DF03ECE-6AF4-414E-B118-C316F151A9A2}) (Version: 1.4 - Corel Corporation)
WordPerfect Office IFilter 64-bit (HKLM\...\{1B45B85C-99E8-4523-8FB3-0248B3DECFC8}) (Version: 1.4 - Corel Corporation)
WordPerfect Office X6 - Common Files (HKLM-x32\...\{315FE707-7A15-4B1B-8C5A-955428AAA01D}) (Version: 16.3 - Corel Corporation) Hidden
WordPerfect Office X6 - Common Files English (HKLM-x32\...\{E1AF3785-AA77-471E-ABC5-4C2B459B877A}) (Version: 16.3 - Corel Corporation) Hidden
WordPerfect Office X6 - Extras (HKLM-x32\...\{98F94B9C-9FF5-4053-85A6-3D4F3FA3EBA0}) (Version: 1.00.0000 - Corel Corporation)
WordPerfect Office X6 - IPM (HKLM-x32\...\{230100D9-27B4-49A3-A30F-D44B51EF56AA}) (Version: 16.3 - Corel Corporation) Hidden
WordPerfect Office X6 - Lightning Files (HKLM-x32\...\{440F51A9-8CA3-41D7-AFD5-F47820895949}) (Version: 16.3 - Corel Corporation) Hidden
WordPerfect Office X6 - Lightning Files English (HKLM-x32\...\{C4D92146-95DE-415A-99CC-51FBFF7C10CF}) (Version: 16.3 - Corel Corporation) Hidden
WordPerfect Office X6 - Oxford (HKLM-x32\...\{8959569B-D9BA-43A9-972A-D509EE7D4BA9}) (Version: 16.3 - Corel Corporation) Hidden
WordPerfect Office X6 - Presentations Files (HKLM-x32\...\{EAA5C699-6DB5-4508-BD64-B79EB9409C9D}) (Version: 16.3 - Corel Corporation) Hidden
WordPerfect Office X6 - Presentations Files English (HKLM-x32\...\{86ACFB25-0FA5-4A01-96B5-EE8F229D456E}) (Version: 16.3 - Corel Corporation) Hidden
WordPerfect Office X6 - Quattro Pro Files (HKLM-x32\...\{069793F3-E123-47B9-88DB-5DE76FF32ADB}) (Version: 16.3 - Corel Corporation) Hidden
WordPerfect Office X6 - Quattro Pro Files English (HKLM-x32\...\{10FFE1D7-6A72-4483-9856-1A2FBBC5A425}) (Version: 16.3 - Corel Corporation) Hidden
WordPerfect Office X6 - Setup Files (HKLM-x32\...\{26D6D2A4-F08A-4212-86E7-7F1F75033610}) (Version: 16.3 - Corel Corporation) Hidden
WordPerfect Office X6 - System Files (HKLM-x32\...\{8270ABE3-53A5-4046-BF84-EB5FBB0F5B10}) (Version: 16.1 - Corel Corporation) Hidden
WordPerfect Office X6 - WordPerfect Files (HKLM-x32\...\{CCADD122-70A5-47A6-8722-1BD5267B85F5}) (Version: 16.3 - Corel Corporation) Hidden
WordPerfect Office X6 - WordPerfect Files English (HKLM-x32\...\{CD29C36F-2C6D-4ED3-BC21-B20C8038E9A5}) (Version: 16.3 - Corel Corporation) Hidden
WordPerfect Office X6 - WT (HKLM-x32\...\{0F7A0D0F-6576-489E-B20B-B7C8F95BBCC3}) (Version: 16.1 -  Corel Corporation) Hidden
WordPerfect Office X6 (HKLM-x32\...\_{26D6D2A4-F08A-4212-86E7-7F1F75033610}) (Version: 16.0.0.429 - Corel Corporation)
WordPerfect Office X6 (HKLM-x32\...\{F6582F6F-6CD1-4B62-8BC6-EACF98AF410F}) (Version: 16.3 - Corel Corporation) Hidden

=========================
Windows Management Instrumentation service is not running. Could not scan devices
=========================


========================= Memory info: ===================================

Percentage of memory in use: 20%
Total physical RAM: 7912.68 MB
Available physical RAM: 6315.29 MB
Total Virtual: 15848.68 MB
Available Virtual: 14243.36 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:365.38 GB) (Free:282.83 GB) NTFS
2 Drive d: () (Fixed) (Total:512.69 GB) (Free:494.58 GB) NTFS
3 Drive e: () (Fixed) (Total:518.35 GB) (Free:511.03 GB) NTFS
5 Drive g: () (Removable) (Total:14.9 GB) (Free:14.9 GB) FAT32

========================= Users: ========================================

User accounts for \\

Administrator            Baba                     DefaultAccount           
Guest                    LULI                     WDAGUtilityAccount       

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 


  • 0

#5
SleepyDude

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Hi,
 
I see several problems! lets see if we can fix them.

Download Windows Repair (All-in-One) Portable

  • Important: Restart the COMP1 in Safe Mode https://support.micr...pc-in-safe-mode
  • transfer the file to the COMP1 and extract the tweaking.com_windows_repair_aio.zip to c:\Windows\TEMP the zip will extract to a folder called Tweaking.com - Windows Repair
  • execute the file Repair_Windows.exe from the Tweaking.com - Windows Repair folder, accept the Security warning and the EULA
  • click the button Jump To Repairs
  • click the Open Repairs button to access the following screen:
    WindowsRepair.png
  • click the box All Repairs to uncheck all the box's
  • check only the following box's:
    • 01 - Reset Registry Permissions
    • 02 - Reset File Permissions
    • 03 - Reset Service Permissions
    • 04 - Register System Files
    • 05 - Repair WMI
    • 10 - Remove Policies Set By Infections
    • 13 - Repair Network
    • 18 - Repair Volume Shadow Copy Service
    • 25 - Restore Important Windows Services
    • 26 - Set Windows Services to Default Startup
  • check the box Restart/Shutdown System When Finished > Restart System
  • click the Start Repairs button

 

Edit: After the fix restart the system normally and run the diagnostic tools from post #2 do it with Kaspersky disabled because I'm not sure if it will interfere with the tools readings.

 

I need to see some changes on the logs but its possible that the Internet access will work immediately because of other problems...


Edited by SleepyDude, 13 May 2018 - 01:57 PM.
Added extra instructions

  • 0

#6
jsaklas

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SleepyDude,

 

Shall I disable Kespersky before I start this process?

 

 

J


  • 0

#7
SleepyDude

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Hi,

 

In Safe Mode the Antivirus will be disabled by default.

 

Disable Kaspersky only when running FSS and Minitoolbox.


  • 0

#8
jsaklas

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SD

 

I can't get into Safe Mode (What was easy in XP and W7, is most difficult in W10).  Of the the two methods in the link you provided, the first is impossible because I don't seem to have the logo key described,

 

The second method also doesn't work.  The machine skips the sign-in screen and goes directly to my desktop.  Once on my desktop there is no Power button.

 

When it first starts, four options flash up on the black screen F2, F6, F11 and ???.   It flashes so quickly that I can read only one, F11;  F11  is Boot Menu.   I restarted the computer and hit F11 when the four options flashed but the two options that came up had nothing to do with Troubleshoot or anything else.

 

Is there a way I can set up the correct options (Troubleshoot - Advanced Options - Startup Settings) after I get to my desktop so that I can restart and still get the Safe Mode option?


  • 0

#9
SleepyDude

SleepyDude

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SD

...

The second method also doesn't work.  The machine skips the sign-in screen and goes directly to my desktop.  Once on my desktop there is no Power button.

...

 

On the Start Menu you have the shutdown and Restart Option.

 

eCeWj.gif

 

Hold the Shift key and click Restart.

 

Edit: If this doesn't work run the Tweaking tool, on recent versions the program will show a warning to run the tool in Safe Mode and I think it can reboot the system to Safe Mode if you allow it.


  • 0

#10
jsaklas

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SD,

 

The tweak program did allow me to get into Safe Mode.  After it ran and COM1 restarted I saw no change -- still no internet.  I restarted again - it took 5 min and 22 sec to reboot into my desktop, again it did not stop at the page to "ask" whether I or my wife would "log on" (we do not have passwords -- we just click on our name) but went directly to my desktop.

 

I ran the initial two programs; the output is here:

 

Farbar Service Scanner Version: 27-01-2016
Ran by Baba (administrator) on 13-05-2018 at 18:58:32
Running from "G:\"
Microsoft Windows 10 Pro  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dnscache Service is not running. Checking service configuration:
The start type of Dnscache service is OK.
The ImagePath of Dnscache service is OK.
The ServiceDll of Dnscache service is OK.

Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp: "%SystemRoot%\system32\dhcpcore.dll".

Nsi Service is not running. Checking service configuration:
The start type of Nsi service is set to Disabled. The default start type is Auto.
The ImagePath of Nsi: "%systemroot%\system32\svchost.exe -k LocalService -p".
The ServiceDll of Nsi service is OK.


Connection Status:
==============
Attempt to access Local Host IP returned error: Localhost is blocked: Other errors
LAN connected.
Attempt to access Google IP returned error. Other errors
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors


Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc: "%SystemRoot%\system32\svchost.exe -k LocalServiceNoNetwork -p".
The ServiceDll of MpsSvc service is OK.


Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is set to Disabled. The default start type is 3.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.


System Restore Policy:
========================


Security Center:
============

wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is set to Disabled. The default start type is Auto.
The ImagePath of wscsvc: "%SystemRoot%\System32\svchost.exe -k LocalServiceNetworkRestricted -p".
The ServiceDll of wscsvc service is OK.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Disabled. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Disabled. The default start type is Auto.
The ImagePath of BITS: "%SystemRoot%\System32\svchost.exe -k netsvcs -p".
The ServiceDll of BITS service is OK.

EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is set to Disabled. The default start type is Auto.
The ImagePath of EventSystem: "%SystemRoot%\system32\svchost.exe -k LocalService -p".
The ServiceDll of EventSystem service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
PlugPlay Service is not running. Checking service configuration:
The start type of PlugPlay service is set to Disabled. The default start type is Auto.
The ImagePath of PlugPlay: "%SystemRoot%\system32\svchost.exe -k DcomLaunch -p".


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Baba (administrator) on 13-05-2018 at 19:01:28
Running from "G:\"
Microsoft Windows 10 Pro  (X64)
Model: To Be Filled By O.E.M. Manufacturer: To Be Filled By O.E.M.
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Could not flush the DNS Resolver Cache: Function failed during execution.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
========================= IP Configuration: ================================

Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.30) = Local Area Connection (Connected)
Kaspersky Security Data Escort Adapter = Ethernet (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global
set interface interface="Ethernet" forwarding=disabled advertise=disabled metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled ecncapability=ecndisabled rabaseddnsconfig=disabled dhcpstaticipcoexistence=disabled
set interface interface="Local Area Connection" forwarding=disabled advertise=disabled metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled ecncapability=ecndisabled rabaseddnsconfig=disabled dhcpstaticipcoexistence=disabled
set interface interface="Local Area Connection* 1" forwarding=disabled advertise=disabled metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled ecncapability=ecndisabled rabaseddnsconfig=disabled dhcpstaticipcoexistence=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : FirstFloor
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : fios-router.home

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : fios-router.home
   Description . . . . . . . . . . . : This Qualcomm Atheros network Controller connects you to the network.
   Physical Address. . . . . . . . . : 00-25-22-CC-41-5F
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c5a8:25f9:1662:a804%4(Preferred)
   Autoconfiguration IPv4 Address. . : 169.254.168.4(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Kaspersky Security Data Escort Adapter
   Physical Address. . . . . . . . . : 00-FF-95-B2-8A-6B
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.1.1

Ping request could not find host google.com. Please check the name and try again.
Server:  UnKnown
Address:  192.168.1.1

Ping request could not find host yahoo.com. Please check the name and try again.
Unable to contact IP driver. General failure.
===========================================================================
Interface List
  4...00 25 22 cc 41 5f ......This Qualcomm Atheros network Controller connects you to the network.
  5...00 ff 95 b2 8a 6b ......Kaspersky Security Data Escort Adapter
  1...........................Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      169.254.0.0      255.255.0.0         On-link     169.254.168.4    291
    169.254.168.4  255.255.255.255         On-link     169.254.168.4    291
  169.254.255.255  255.255.255.255         On-link     169.254.168.4    291
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link     169.254.168.4    291
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link     169.254.168.4    291
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    331 ::1/128                  On-link
  4    291 fe80::/64                On-link
  4    291 fe80::c5a8:25f9:1662:a804/128
                                    On-link
  1    331 ff00::/8                 On-link
  4    291 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [63488] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67072] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [84992] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [84992] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [79872] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31232] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/13/2018 06:49:44 PM) (Source: PerfNet) (User: )
Description:

Error: (05/13/2018 06:49:44 PM) (Source: PerfNet) (User: )
Description:

Error: (05/13/2018 06:49:42 PM) (Source: MSDTC Client 2) (User: )
Description: 0x8007085A

Error: (05/13/2018 06:30:08 PM) (Source: PerfNet) (User: )
Description:

Error: (05/13/2018 06:30:08 PM) (Source: PerfNet) (User: )
Description:

Error: (05/13/2018 06:30:05 PM) (Source: MSDTC Client 2) (User: )
Description: 0x8007085A

Error: (05/13/2018 06:26:38 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event provider wsp_sr attempted to register query "select * from WSP_ReplicationGroupStorageModificationEvent" whose target class "WSP_ReplicationGroupStorageModificationEvent" in //./root/Microsoft/Windows/Storage/Providers_v2 namespace does not exist. The query will be ignored.

Error: (05/13/2018 06:26:38 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event provider wsp_sr attempted to register query "select * from WSP_ReplicationGroupStorageDepartureEvent" whose target class "WSP_ReplicationGroupStorageDepartureEvent" in //./root/Microsoft/Windows/Storage/Providers_v2 namespace does not exist. The query will be ignored.

Error: (05/13/2018 06:26:38 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event provider wsp_sr attempted to register query "select * from WSP_ReplicationGroupStorageArrivalEvent" whose target class "WSP_ReplicationGroupStorageArrivalEvent" in //./root/Microsoft/Windows/Storage/Providers_v2 namespace does not exist. The query will be ignored.

Error: (05/13/2018 06:26:38 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event provider  attempted to register query "select * from WSP_ReplicationGroupStorageModificationEvent" whose target class "WSP_ReplicationGroupStorageModificationEvent" in //./root/Microsoft/Windows/Storage/Providers_v2 namespace does not exist. The query will be ignored.


System errors:
=============
Error: (05/13/2018 07:01:32 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the Network Store Interface Service service which failed to start because of the following error:
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Error: (05/13/2018 07:01:32 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the Network Store Interface Service service which failed to start because of the following error:
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Error: (05/13/2018 07:01:32 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the Network Store Interface Service service which failed to start because of the following error:
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Error: (05/13/2018 07:01:32 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the Network Store Interface Service service which failed to start because of the following error:
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Error: (05/13/2018 07:01:32 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the Network Store Interface Service service which failed to start because of the following error:
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Error: (05/13/2018 07:01:32 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the Network Store Interface Service service which failed to start because of the following error:
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Error: (05/13/2018 07:01:32 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the Network Store Interface Service service which failed to start because of the following error:
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Error: (05/13/2018 07:01:32 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the Network Store Interface Service service which failed to start because of the following error:
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Error: (05/13/2018 07:01:32 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the Network Store Interface Service service which failed to start because of the following error:
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Error: (05/13/2018 07:01:32 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the Network Store Interface Service service which failed to start because of the following error:
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.



Microsoft Office Sessions:
=========================
Error: (03/12/2018 10:38:31 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6784.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 42921 seconds with 1860 seconds of active time.  This session ended with a crash.


CodeIntegrity Errors:
===================================
  Date: 2018-05-08 22:07:24.916
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\SoftwareDistribution\Download\4570c323aef94bba515928663d953679\Package_for_RollupFix~~amd64~~16299.431.1.8\amd64_microsoft-windows-l..ockhostingframework_31bf3856ad364e35_10.0.16299.402_none_73e88f091f342de6\LockHostingFramework.dll because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-05-08 22:07:24.261
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\SoftwareDistribution\Download\4570c323aef94bba515928663d953679\Package_for_RollupFix~~amd64~~16299.431.1.8\amd64_microsoft-windows-l..ockhostingframework_31bf3856ad364e35_10.0.16299.402_none_73e88f091f342de6\LockHostingFramework.dll because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-05-08 22:07:24.247
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\SoftwareDistribution\Download\4570c323aef94bba515928663d953679\Package_for_RollupFix~~amd64~~16299.431.1.8\amd64_microsoft-windows-l..ockhostingframework_31bf3856ad364e35_10.0.16299.402_none_73e88f091f342de6\LockHostingFramework.dll because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-05-08 22:07:24.213
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\SoftwareDistribution\Download\4570c323aef94bba515928663d953679\Package_for_RollupFix~~amd64~~16299.431.1.8\amd64_microsoft-windows-l..ockhostingframework_31bf3856ad364e35_10.0.16299.402_none_73e88f091f342de6\LockHostingFramework.dll because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-05-08 22:07:21.488
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\SoftwareDistribution\Download\4570c323aef94bba515928663d953679\Package_for_RollupFix~~amd64~~16299.431.1.8\amd64_microsoft-windows-s..ty-aadcloudapplugin_31bf3856ad364e35_10.0.16299.431_none_304414b175950ed4\aadcloudap.dll because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-05-08 22:07:21.477
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\SoftwareDistribution\Download\4570c323aef94bba515928663d953679\Package_for_RollupFix~~amd64~~16299.431.1.8\amd64_microsoft-windows-s..ty-aadcloudapplugin_31bf3856ad364e35_10.0.16299.431_none_304414b175950ed4\aadcloudap.dll because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-05-08 22:07:21.430
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\SoftwareDistribution\Download\4570c323aef94bba515928663d953679\Package_for_RollupFix~~amd64~~16299.431.1.8\amd64_microsoft-windows-s..ty-aadcloudapplugin_31bf3856ad364e35_10.0.16299.431_none_304414b175950ed4\aadcloudap.dll because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-05-08 22:07:21.329
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\SoftwareDistribution\Download\4570c323aef94bba515928663d953679\Package_for_RollupFix~~amd64~~16299.431.1.8\amd64_microsoft-windows-s..ty-aadcloudapplugin_31bf3856ad364e35_10.0.16299.431_none_304414b175950ed4\aadcloudap.dll because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-04-16 20:00:21.638
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\WinSxS\amd64_microsoft-windows-u..usnotificationuxexe_31bf3856ad364e35_10.0.16299.98_none_96df08a0830e0f64\MusNotificationUx.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2018-04-16 20:00:21.614
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\WinSxS\amd64_microsoft-windows-u..usnotificationuxexe_31bf3856ad364e35_10.0.16299.98_none_96df08a0830e0f64\MusNotificationUx.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


========================= Devices: ================================

Name: Unknown USB Device (Port Reset Failed)
Description: Unknown USB Device (Port Reset Failed)
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service:
Device ID: USB\VID_0000&PID_0001\6&156524DF&0&2
Problem: : Windows has stopped this device because it has reported problems. (Code 43)
Resolution: One of the drivers controlling the device notified the operating system that the device failed in some manner. For more information about how to diagnose the problem, see the hardware documentation.


========================= Memory info: ===================================

Percentage of memory in use: 17%
Total physical RAM: 7912.68 MB
Available physical RAM: 6515.88 MB
Total Virtual: 15848.68 MB
Available Virtual: 14509.45 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:365.38 GB) (Free:281.85 GB) NTFS
2 Drive d: () (Fixed) (Total:512.69 GB) (Free:494.58 GB) NTFS
3 Drive e: () (Fixed) (Total:518.35 GB) (Free:511.03 GB) NTFS
5 Drive g: () (Removable) (Total:14.9 GB) (Free:14.87 GB) FAT32

========================= Users: ========================================

User accounts for \\

Administrator            Baba                     DefaultAccount           
Guest                    LULI                     WDAGUtilityAccount       

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

18-04-2018 23:44:37 Scheduled Checkpoint
27-04-2018 00:33:18 Scheduled Checkpoint
06-05-2018 22:09:33 Scheduled Checkpoint
12-05-2018 16:15:41 Windows Update

**** End of log ****
 


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#11
jsaklas

jsaklas

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SD,

 

I want again to thank you -- hopefully tomorrow you/we will get my problem solved.

 

 

Jim


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#12
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,678 posts

Hi,

I was expecting more things corrected...

 

Please start the machine in Safe Mode again and run the Tweaking tool only with the following options:

  • 25 - Restore Important Windows Services
  • 26 - Set Windows Services to Default Startup

 

Restart the computer in normal mode an run the FSS tool again. Post the new log.


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#13
jsaklas

jsaklas

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  • 287 posts

SD,

 

Good morning.  I just signed in and will rerun the program as instructed within the next 5 minutes.

 

COM1 again took 5 min 46 sec to boot up.  I disabled Kaspersky then ran the program and used the Safe Mode link to get into Safe Mode - that boot up took 2min 12sec.   I ran the program from the flash drive, went to Jump to Repair, marked only 25 and 26.  It ran in just a few seconds, then shut down the machine.  A reboot took again over 5 minutes, but there is no output log on the screen or on the flash drive.  If it put it on COM1's hard drive, where would it be?

 

ps  I also checked and I still do not have internet?

 

 

Jim


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#14
jsaklas

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SD,

 

I found the log file on COM1's hard drive.  Here it is:

 

Tweaking.com - Windows Repair 2018 (v4.0.18)
--------------------------------------------------------------------------------

System Variables
--------------------------------------------------------------------------------
Running In Windows Safe Mode: True
OS: Windows 10 Pro
OS Architecture: 64-bit
OS Version: 10.0.16299.431
OS Service Pack:
Computer Name: FIRSTFLOOR
Windows Drive: C:\
Windows Path: C:\WINDOWS
Program Files: C:\Program Files
Program Files (x86): C:\Program Files (x86)
Current Profile: C:\Users\Baba
Current Profile SID: S-1-5-21-2725568288-2542343644-1725383603-1000
Current Profile Classes: S-1-5-21-2725568288-2542343644-1725383603-1000_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\WINDOWS\ServiceProfiles
Local Settings AppData: C:\Users\Baba\AppData\Local
--------------------------------------------------------------------------------

System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 00:15:33

Process Count: 37
Commit Total: 880.05 MB
Commit Limit: 15.48 GB
Commit Peak: 2.26 GB
Handle Count: 13608
Kernel Total: 308.04 MB
Kernel Paged: 258.44 MB
Kernel Non Paged: 49.60 MB
System Cache: 762.89 MB
Thread Count: 483
--------------------------------------------------------------------------------

Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 7.73 GB
Memory Used: 1,019.57 MB(12.8852%)
Memory Avail.: 6.73 GB
--------------------------------------------------------------------------------

Cleaning Memory Before Starting Repairs...

Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 7.73 GB
Memory Used: 845.29 MB(10.6827%)
Memory Avail.: 6.90 GB
--------------------------------------------------------------------------------

Starting Repairs...
   Started at (5/14/2018 11:30:45 AM)

25 - Restore Important Windows Services
   Skipping Repair.

26 - Set Windows Services To Default Startup
   Skipping Repair.

Cleaning up empty logs...

All Selected Repairs Done.
   Done at (5/14/2018 11:30:47 AM)
   Total Repair Time: 00:00:04


...YOU MUST RESTART YOUR SYSTEM...


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#15
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,678 posts

Hi,

 

Thanks for the log it explains the results:

 

25 - Restore Important Windows Services
   Skipping Repair.

26 - Set Windows Services To Default Startup
   Skipping Repair.

 

The program isn't updated to deal with the Windows 10 version you have, we need to do things differently...

 

Check Windows System files integrity
- open the Command Prompt as Administrator (Tutorial)
- type the command:

sfc /scannow

Note: This may take some time to finish...

 

Please report the result of the command.


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