Jump to content

Welcome to Geeks to Go
Geeks to Go Welcome
Create Account Login to Account
Photo

Removal instructions for PC Fix Speed

- - - - - 1-855-760-2497

  • Please log in to reply
No replies to this topic

#1
Metallica

Metallica

    Spyware Veteran

  • GeekU Moderator
  • 32,098 posts
Content is republished with permission from Malwarebytes.

What is PC Fix Speed?

The Malwarebytes research team has determined that PC Fix Speed is a "system optimizer". These so-called "system optimizers" use intentional false positives to convince users that their systems have problems. Then they try to sell you their software, claiming it will remove these problems.
More information can be found on our Malwarebytes Labs blog.

How do I know if I am infected with PC Fix Speed?

This is how the main screen of the system optimizer looks:

main.png

You will find these icons in your taskbar, your startmenu, and on your desktop:

icons.png

and see these warnings during install:

warning1.png

warning2.png

warning3.png

and these screens during "operations":

warning5.png

warning6.png

You may see this entry in your list of installed programs:

warning4.png

How did PC Fix Speed get on my computer?

These so-called system optimizers use different methods of getting installed. This particular one was downloaded from their website:

website.png

How do I remove PC Fix Speed?

Our program Malwarebytes can detect and remove this potentially unwanted application.
  • Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of PC Fix Speed?
  • No, Malwarebytes removes PC Fix Speed completely.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this system optimizer.

As you can see below the full version of Malwarebytes would have protected you against the PC Fix Speed installer. It would have warned you before the application could install itself, giving you a chance to stop it before it became too late.

protection1.png


Technical details for experts

You may see these entries in FRST logs:

(Crawler Group, LLC) C:\Program Files (x86)\PCFixSpeed\PCFixTray.exe
(Crawler Group, LLC) C:\Program Files (x86)\PCFixSpeed\PCFixSpeed.exe
HKLM-x32\...\Run: [PCFixSpeed] => C:\Program Files (x86)\PCFixSpeed\PCFixTray.exe [1309464 2015-09-07] (Crawler Group, LLC)
C:\Users\{username}\AppData\Roaming\PCFixSpeed
C:\ProgramData\PCFixSpeed
C:\Program Files (x86)\PCFixSpeed
C:\Users\Public\Desktop\Optimize Your PC.lnk
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PC Fix Speed

PC Fix Speed 2.2.0.107 (HKLM-x32\...\{F7B34B38-02A6-44D5-B8CC-06EB3B8ACFC9}_is1) (Version: 2.2.0.107 - Crawler Group) <==== ATTENTION
Alterations made by the installer:

File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Program Files (x86)\PCFixSpeed
       Adds the file PCFixSpeed.exe"="9/7/2015 1:00 AM, 11811096 bytes, A
       Adds the file PCFixTray.exe"="9/7/2015 1:00 AM, 1309464 bytes, A
       Adds the file unins000.dat"="5/16/2018 11:06 AM, 33701 bytes, A
       Adds the file unins000.exe"="5/16/2018 11:06 AM, 1222976 bytes, A
       Adds the file unins000.msg"="5/16/2018 11:06 AM, 10684 bytes, A
    Adds the folder C:\Program Files (x86)\PCFixSpeed\Update
    Adds the folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PC Fix Speed
       Adds the file PC Fix Speed.lnk"="5/16/2018 11:06 AM, 981 bytes, A
       Adds the file PCFixSpeed.com.url"="5/16/2018 11:06 AM, 52 bytes, A
       Adds the file Uninstall PC Fix Speed.lnk"="5/16/2018 11:06 AM, 971 bytes, A
    Adds the folder C:\ProgramData\PCFixSpeed\Backup
       Adds the file boost_20180516_110753.xml"="5/16/2018 11:07 AM, 1168 bytes, A
    Adds the folder C:\ProgramData\PCFixSpeed\Startup
    Adds the folder C:\Users\{username}\AppData\Roaming\PCFixSpeed
       Adds the file faq.htm"="5/16/2018 11:07 AM, 13812 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\PCFixSpeed\News
       Adds the file 102_en_1.pngx"="5/16/2018 11:07 AM, 11267 bytes, A
       Adds the file 103_en_1.pngx"="5/16/2018 11:07 AM, 11147 bytes, A
       Adds the file 105_en_2.pngx"="5/16/2018 11:07 AM, 26012 bytes, A
       Adds the file 111_en_1.pngx"="5/16/2018 11:07 AM, 11193 bytes, A
       Adds the file 113_en_1.pngx"="5/16/2018 11:07 AM, 14794 bytes, A
       Adds the file 116_en_4.pngx"="5/16/2018 11:07 AM, 33287 bytes, A
       Adds the file 117_en_5.pngx"="5/16/2018 11:07 AM, 21780 bytes, A
       Adds the file 118_en_4.pngx"="5/16/2018 11:07 AM, 24668 bytes, A
       Adds the file 239_en_10.pngx"="5/16/2018 11:07 AM, 28573 bytes, A
       Adds the file 241_en_1.pngx"="5/16/2018 11:07 AM, 29151 bytes, A
       Adds the file 375_en_1.pngx"="5/16/2018 11:07 AM, 171919 bytes, A
       Adds the file 376_en_1.pngx"="5/16/2018 11:07 AM, 171922 bytes, A
       Adds the file 397_en_1.pngx"="5/16/2018 11:07 AM, 44317 bytes, A
       Adds the file 398_en_1.pngx"="5/16/2018 11:07 AM, 66651 bytes, A
       Adds the file 84_en_1.pngx"="5/16/2018 11:07 AM, 12426 bytes, A
       Adds the file 87_en_1.pngx"="5/16/2018 11:07 AM, 12399 bytes, A
       Adds the file 89_en_1.pngx"="5/16/2018 11:07 AM, 12420 bytes, A
       Adds the file 90_en_3.pngx"="5/16/2018 11:07 AM, 11365 bytes, A
       Adds the file 91_en_1.pngx"="5/16/2018 11:07 AM, 12430 bytes, A
       Adds the file 94_en_1.pngx"="5/16/2018 11:07 AM, 25031 bytes, A
       Adds the file 95_en_1.pngx"="5/16/2018 11:07 AM, 24028 bytes, A
       Adds the file 96_en_1.pngx"="5/16/2018 11:07 AM, 25223 bytes, A
       Adds the file 97_en_1.pngx"="5/16/2018 11:07 AM, 24170 bytes, A
       Adds the file 99_en_2.pngx"="5/16/2018 11:07 AM, 11365 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\PCFixSpeed\Startup
    In the existing folder C:\Users\Public\Desktop
       Adds the file Optimize Your PC.lnk"="5/16/2018 11:06 AM, 963 bytes, A

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
       "PCFixSpeed"="REG_SZ", ""C:\Program Files (x86)\PCFixSpeed\PCFixTray.exe" /startup"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{F7B34B38-02A6-44D5-B8CC-06EB3B8ACFC9}_is1]
       "DisplayIcon"="REG_SZ", "C:\Program Files (x86)\PCFixSpeed\PCFixSpeed.exe"
       "DisplayName"="REG_SZ", "PC Fix Speed 2.2.0.107"
       "DisplayVersion"="REG_SZ", "2.2.0.107"
       "EstimatedSize"="REG_DWORD", 14002
       "HelpLink"="REG_SZ", "http://www.PCFixSpeed.com/"
       "Inno Setup: App Path"="REG_SZ", "C:\Program Files (x86)\PCFixSpeed"
       "Inno Setup: Deselected Tasks"="REG_SZ", ""
       "Inno Setup: Icon Group"="REG_SZ", "PC Fix Speed"
       "Inno Setup: Language"="REG_SZ", "en"
       "Inno Setup: Selected Tasks"="REG_SZ", "desktopicon"
       "Inno Setup: Setup Version"="REG_SZ", "5.3.8 (a)"
       "Inno Setup: User"="REG_SZ", "{username}"
       "InstallDate"="REG_SZ", "20180516"
       "InstallLocation"="REG_SZ", "C:\Program Files (x86)\PCFixSpeed\"
       "MajorVersion"="REG_DWORD", 2
       "MinorVersion"="REG_DWORD", 2
       "NoModify"="REG_DWORD", 1
       "NoRepair"="REG_DWORD", 1
       "Publisher"="REG_SZ", "Crawler Group"
       "QuietUninstallString"="REG_SZ", ""C:\Program Files (x86)\PCFixSpeed\unins000.exe" /SILENT"
       "UninstallString"="REG_SZ", ""C:\Program Files (x86)\PCFixSpeed\unins000.exe""
       "URLInfoAbout"="REG_SZ", "http://www.PCFixSpeed.com/"
       "URLUpdateInfo"="REG_SZ", "http://www.PCFixSpeed.com/"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PCFixSpeed]
       "(Default)"="REG_SZ", ""
       "CHECK_FOR_UPDATES"="REG_SZ", "1"
       "CREATE_SYSTEMRP"="REG_SZ", "0"
       "DELAY_STARTUP"="REG_SZ", "1"
       "INSTALL"="REG_BINARY, ....
       "INSTCFG"="REG_SZ", "42"
       "LANGUAGE"="REG_SZ", "en"
       "PARAM0"="REG_BINARY, ....
       "PHONE_NUMBER"="REG_SZ", "1-855-760-2497"
       "SCHEDULE_SCAN_DEF"="REG_SZ", "2"
       "SHOW_RESULTS"="REG_SZ", "1"
       "SHOW_TRAY"="REG_SZ", "1"
       "TRIAL_FIRST"="REG_SZ", "0"
       "TRIAL_LEN"="REG_SZ", "0"
       "TRIAL_NEXT"="REG_SZ", "0"
       "TT"="REG_BINARY, 
       "UID"="REG_SZ", "5014795939481923507"
       "UN_NEWS"="REG_SZ", "0"
       "UN_TRIAL"="REG_SZ", "0"
       "UPDSETUP_MSG"="REG_SZ", "1"
       "UPDSETUP_REPEAT"="REG_SZ", "7"
       "UPDSETUP_RUN"="REG_SZ", "0"
       "WSG_FIRST"="REG_SZ", "0"
       "WSG_FORM"="REG_SZ", "0"
       "WSG_SUP"="REG_SZ", "1"
    [HKEY_CURRENT_USER\Software\PCFixSpeed]
       "(Default)"="REG_SZ", ""
       "FIXED"="REG_BINARY, ....
       "LAST_CHECK"="REG_BINARY, ....
       "LAST_NEWS"="REG_BINARY, ....
       "LAST_UPDATE"="REG_BINARY, ....
       "LFRB"="REG_DWORD", 0
       "LFRE"="REG_DWORD", 0
       "LFRF"="REG_DWORD", 31
       "LFRS"="REG_QWORD, ....
       "LFRT"="REG_DWORD", 7
       "LRRB"="REG_DWORD", 0
       "LRRE"="REG_DWORD", 12
       "LRRF"="REG_DWORD", 1447
       "LRRS"="REG_QWORD, ....
       "LRRT"="REG_DWORD", 8
       "LSRB"="REG_DWORD", 0
       "LSRE"="REG_DWORD", 12
       "LSRF"="REG_DWORD", 1478
       "LSRS"="REG_QWORD, ....
       "LSRT"="REG_DWORD", 15
       "RESULTS"="REG_BINARY, ....
       "SCAN"="REG_BINARY, ....
       "SCHEDULE_SCAN"="REG_DWORD", 2
       "STARTUP_SCAN"="REG_SZ", "0"
       "TCF"="REG_DWORD", 1
       "TCS"="REG_DWORD", 1
       "TRB"="REG_DWORD", 0
       "TRE"="REG_DWORD", 0
       "TRF"="REG_DWORD", 31
       "TRS"="REG_QWORD, ....
       "TRT"="REG_DWORD", 7
    [HKEY_CURRENT_USER\Software\PCFixSpeed\AppMessages\-1]
       "category"="REG_SZ", "All"
       "defaulturl"="REG_SZ", ""
       "donotshowagain"="REG_DWORD", 0
       "form"="REG_SZ", ""
       "lastshow"="REG_BINARY, ....
       "lng"="REG_SZ", ""
       "minos"="REG_SZ", ""
       "name"="REG_SZ", ""
       "old"="REG_DWORD", 0
       "position"="REG_SZ", ""
       "postponeshow"="REG_BINARY, ....
       "related"="REG_SZ", ""
       "rules"="REG_SZ", ""
       "src"="REG_SZ", ""
       "trackid"="REG_SZ", ""
       "valid"="REG_DWORD", 0
       "version"="REG_DWORD", 0
       "versionfrom"="REG_SZ", ""
       "versionto"="REG_SZ", ""
Malwarebytes log:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 5/16/18
Scan Time: 11:13 AM
Log File: 601577dd-58e9-11e8-9eda-080027235d76.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.5126
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 239577
Threats Detected: 48
Threats Quarantined: 48
Time Elapsed: 2 min, 59 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 2
PUP.Optional.PCFixSpeed, C:\PROGRAM FILES (X86)\PCFIXSPEED\PCFIXSPEED.EXE, Quarantined, [3520], [228754],1.0.5126
PUP.Optional.PCFixSpeed, C:\Program Files (x86)\PCFixSpeed\PCFixTray.exe, Quarantined, [3520], [228754],1.0.5126

Module: 2
PUP.Optional.PCFixSpeed, C:\PROGRAM FILES (X86)\PCFIXSPEED\PCFIXSPEED.EXE, Quarantined, [3520], [228754],1.0.5126
PUP.Optional.PCFixSpeed, C:\Program Files (x86)\PCFixSpeed\PCFixTray.exe, Quarantined, [3520], [228754],1.0.5126

Registry Key: 3
PUP.Optional.PCFixSpeed, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{F7B34B38-02A6-44D5-B8CC-06EB3B8ACFC9}_is1, Quarantined, [3520], [228754],1.0.5126
PUP.Optional.PCFixSpeed, HKCU\SOFTWARE\PCFixSpeed, Quarantined, [3520], [228757],1.0.5126
PUP.Optional.PCFixSpeed, HKLM\SOFTWARE\WOW6432NODE\PCFixSpeed, Quarantined, [3520], [228760],1.0.5126

Registry Value: 1
PUP.Optional.PCFixSpeed, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|PCFixSpeed, Quarantined, [3520], [228754],1.0.5126

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 6
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\Startup, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\USERS\{username}\APPDATA\ROAMING\PCFIXSPEED, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\PC FIX SPEED, Quarantined, [3520], [228755],1.0.5126
PUP.Optional.PCFixSpeed, C:\Program Files (x86)\PCFixSpeed\Update, Quarantined, [3520], [228754],1.0.5126
PUP.Optional.PCFixSpeed, C:\PROGRAM FILES (X86)\PCFIXSPEED, Quarantined, [3520], [228754],1.0.5126

File: 34
PUP.Optional.PCPowerSpeed, C:\USERS\PUBLIC\DESKTOP\OPTIMIZE YOUR PC.LNK, Quarantined, [1266], [190049],1.0.5126
PUP.Optional.PCFixSpeed, C:\USERS\{username}\APPDATA\ROAMING\PCFIXSPEED\FAQ.HTM, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\87_en_1.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\102_en_1.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\103_en_1.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\105_en_2.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\111_en_1.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\113_en_1.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\116_en_4.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\117_en_5.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\118_en_4.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\239_en_10.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\241_en_1.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\375_en_1.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\376_en_1.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\397_en_1.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\398_en_1.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\84_en_1.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\89_en_1.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\90_en_3.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\91_en_1.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\94_en_1.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\95_en_1.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\96_en_1.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\97_en_1.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\Users\{username}\AppData\Roaming\PCFixSpeed\News\99_en_2.pngx, Quarantined, [3520], [230396],1.0.5126
PUP.Optional.PCFixSpeed, C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\PC FIX SPEED\PC FIX SPEED.LNK, Quarantined, [3520], [228755],1.0.5126
PUP.Optional.PCFixSpeed, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PC Fix Speed\PCFixSpeed.com.url, Quarantined, [3520], [228755],1.0.5126
PUP.Optional.PCFixSpeed, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PC Fix Speed\Uninstall PC Fix Speed.lnk, Quarantined, [3520], [228755],1.0.5126
PUP.Optional.PCFixSpeed, C:\PROGRAM FILES (X86)\PCFIXSPEED\PCFIXSPEED.EXE, Quarantined, [3520], [228754],1.0.5126
PUP.Optional.PCFixSpeed, C:\Program Files (x86)\PCFixSpeed\PCFixTray.exe, Quarantined, [3520], [228754],1.0.5126
PUP.Optional.PCFixSpeed, C:\Program Files (x86)\PCFixSpeed\unins000.dat, Quarantined, [3520], [228754],1.0.5126
PUP.Optional.PCFixSpeed, C:\Program Files (x86)\PCFixSpeed\unins000.exe, Quarantined, [3520], [228754],1.0.5126
PUP.Optional.PCFixSpeed, C:\Program Files (x86)\PCFixSpeed\unins000.msg, Quarantined, [3520], [228754],1.0.5126

Physical Sector: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
  • 0

Advertisements





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

featured
Malware Removal How to Guides Windows 7 System Building Download Files Register welcome

Never used a forum? Learn how.