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PC running slow for some reason.


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#16
RKinner

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I don't like to disable the updates from Adobe and Google.  The Mozilla one takes care of updates for Firefox so should be on if you use Firefox.

 

Also you probably have a bunch of stuff turned off in Startup. 

 

Is it running normally now?  Is Latency Monitor happy with your system?


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#17
Izzy1665

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I turned Adobe, Google, and Firefox back on.

 

With my not knowing anything about Process Explorer, I wouldn't really know how to tell if it was happy with what it sees or not. I do still see a little "lag" but only in the Firefox browser. I have refreshed it a couple times and noticed a difference right away. I do occasionally use Chrome when I get a little tired of FF acting sluggish but I seem to always find my way back to FF.

 

My startup list isn't huge and not much is turned off either.

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#18
RKinner

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The major thing we worry about in Process Explorer is Interrupts.  If it stays low then that's good. 

 

Latency Mon was saying:
 

Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long.

 

 

If the problem is gone it will say:

 

CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be suitable for handling real-time audio and other tasks without dropouts.
LatencyMon has been analyzing your system for  0:00:06  (h:mm:ss) on all processors.

 

 

Not a good idea to disable the Java Update Scheduler if you have Java.  Actually best to uninstall Java unless you have some real reason for it.

 

 

For Firefox try running it in its safe mode:

 

https://www.wikihow....ox-in-Safe-Mode

 

If it runs quickly then the problem is an extension.  Try disabling about 1/2 of them (restart Firefox) and see if that makes a difference.  If it does then 1 of the extensions you disabled is at fault.  If not try the other half.  Then enable 1/2 of the 1/2 you disabled.  Try to isolate the problem to a single extension.

 

Most obvious suspect extension would be

 

FF Extension: (Honey) - C:\Users\Bob\AppData\Roaming\Mozilla\Firefox\Profiles\iewfce5i.default-1526099188072\Extensions\[email protected] [2018-05-14]

 

Speedyfox can also help with slow Firefox:

 

http://www.crystalidea.com/speedyfox. Close Chrome/Firefox/Skpe. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow starting..


 


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#19
Izzy1665

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I believe I have JAVA because FB Gameroom needed it so I could play some games with my son...I THINK that is. I turned that back on in startup though.

I've only had HONEY extension for a short time, much less time than the issues I've been having so I really don't think thats the cause of my problem but I did disable it for now. I can always enable it whenever I do some shopping online, it really has saved me some money.

 

Honey is my only add-on/Extension.

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#20
RKinner

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Also check your plugins.  I have 2, OpenH264 & Widevine.

 

The extension: Ublock Origin is one I highly recommend.  It will speed up surfing by blocking the ads.  You can get it for most popular browsers except IE.  If you use Facebook then you need F.B. Purity.  It blocks the many ads and suggested posts that slow Facebook down.


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#21
Izzy1665

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I have the same 2 plug-ins as you do as well as the "Shockwave Flash". 

I went ahead and added the F.B.Purity and uBlock Origin based on your recommendation. I appreciate the heads-up on those,

 

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#22
RKinner

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How is Firefox running now?  Is the PC still running OK?


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#23
Izzy1665

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So far it seems to be running better than before. I appreciate your help once again.

If I have any more problems that seem related to this, I'll post back to this thread. Thank you.

 

My daughters laptop is also having issues so I'm about to open a new thread on it.


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#24
RKinner

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Time to clean up:
If we used FRST to clean your PC:

right click on FRST.exe or FRST64.exe (whichever you used) and rename it to uninstall.exe.  Then right click on uninstall.exe and Run as Admin.

 
If we installed Speccy it needs to be uninstalled.  Process Explorer, VEW, AdwCleaner, JRT  and their logs and Speccy's log can just be deleted.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.  Flash is now the most malware targeted program so it must be kept up to date.  Be careful with Adobe.  They are fond of offering optional downloads like yahoo or Ask toolbars or that worthless McAfee Security Scan.  Go slow and uncheck the optional stuff.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions.


If you use Chrome/Firefox/Edge then get the Ublock Origin extension.  For IE go to adblockplus.org  and get the program.
If Chrome/Firefox is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox. Close Chrome/Firefox/Skpe. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow starting..

If you use Facebook you need FB Purity: http://www.fbpurity.com/
To prevent a relatively new phishing attack:  In Firefox, type:

about:config

in the URL box and hit Enter.  You should get a new page of options (if you get a notice about voiding the warranty just cancel the warning).  In the Search box put in

puny

You should only get 2 options:
"network.IDN_show_punycode"
We want it to say True but by default it is False so double click on it to toggle from False to True.
 "network.standard-url.punycode-host" Leave this one at default of Flase.
Close and restart firefox.

To test it you can go to:

https://www.xn--80ak6aa92e.com/

If the value is false you will see https://www.apple.cominstead of the correct value


If you are a Facebook user get the FB Purity extension for your browser:
http://www.fbpurity.com/
This will stop all of the suggested pages and ads so that Facebook loads much quicker.


Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will probably be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.combeforeyou open them.

Due to a recent rise in the number of Crytolocker infections I am now recommending you install:

CryptoPrevent
http://www.majorgeek...ptoprevent.html

The free version. When you install it the default is NONE which is kind of worthless so change it to Standard or default. If you have problems after installing CryptoPrevent you can just uninstall it.

If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.  See http://www.king5.com...0637284.htmlandhttp://www.seattlepi...ted-1344185.php for why encryption is important.  If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.

Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
http://www.java.com/...lugin_cache.xml
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.  IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level.  OK.


Recommended software: (I'm not saying you should download these just that if you have a need for a new program these are safe and work)  
Compression:  7-zip.  Avoid WinRar and WinZip as the free versions have adware.
Video Player:  VLC  Unlike Windows Medi Player it never seems to need extra files to work.
Photo organizer and editor:  Google's Picasa.  While it has been discontinued by Google you can still get it at:
http://techfilehippo...-free-download/
Office like free program:  Open Office: https://www.openoffice.org/download/
or
LibreOffice: https://www.libreoffice.org/
Free Anti-Virus:  Avast
Free Malware prevention:  MBAM: Free version at https://www.malwareb...m/mwb-download/
Can run with your anti-virus.
Paid Anti-Virus:  Kaspersky or BitDefender
Utilities:
Root Kit Detector:  MBAR: https://www.malwareb...om/antirootkit/
Process Explorer:  Show you what is running on the PC.  Like Task manager but better:  http://live.sysinter...com/procexp.exe
WhoCrashed: Why did your system crash?
http://www.resplendence.com/downloads
Then click on Download free home edition
where it says:
WhoCrashed 5.51
Comprehensible crash dump analysis tool
for Windows 10/8.1/8/7/Vista/XP/2012/2008/2003 (x86 and x64)
System Health:
Speccy:  
http://www.filehippo.com/download_speccy (Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  Decline CCleaner if offered.  Pay attention to SMART info on your hard drives and to temps.  If in doubt about temps try:
SpeedFan:  Try speedfan
http://www.filehippo...nload_speedfan/
Download, save and Install it (Win 7 or Vista right click and Run As Admin.) then run it.
Download Flash and Video.  To save flash video.  Works with Firefox.  https://addons.mozil...lash-and-video/

Avoid:  
Advanced System Care
SuperAntiSpyware
HitmanPro
Spybot S&D
Any P2P software especially if it comes from Conduit.
Registry Cleaners
Driver updating software.
PC fixing or Speed up software.
Running more than one anti-virus.
Seagate hard drives.  If you have one it's going to fail on you so backup your data now!


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#25
Izzy1665

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Ok, I've removed the programs we used and D/L several of the ones you recommended while we worked on my issue. I'm going to put those recommended ones on my wife's PC as well since she uses hers for both work and play.

Again, I appreciate your help with my issue and hope you're the one assisting me with my daughters laptop when I get the thread posted soon.


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#26
RKinner

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You can continue here if you like.  Start with FRST, Addition.txt, Process Explorer, Speccy.


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