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PC running slow for some reason.


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#31
Izzy1665

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I made the change but it did not seem to help in any way.

I have also run the Windows Update Troubleshooting process with no positive results as well.


Edited by Izzy1665, 04 December 2018 - 11:58 AM.

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#32
RKinner

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Search for
Services.msc
Hit enter
Verify
Bits
Is running
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#33
Izzy1665

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It is set to Manual. I started it and tried the Windows Update again but no luck. Each of the 4 updates left have a Error 0x80070015 at the end of them. I tried individually updating them using via the Microsoft Store but that failed also.

 

2018-11 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4467702) - Error 0x80070015

 

2018-11 Security Update for Adobe Flash Player for Windows 10 Version 1803 for x64-based Systems (KB4477029) - Error 0x80070015

 

2018-11 Update for Windows 10 Version 1803 for x64-based Systems (KB4023057) - Error 0x80070015

 

Update for Adobe Flash Player for Windows 10 Version 1803 for x64-based Systems (KB4462930) - Error 0x80070015


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#34
RKinner

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On trip. Back in Saturday
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#35
Izzy1665

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Enjoy your trip & take care.


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#36
RKinner

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Open an elevated command prompt:

http://www.howtogeek...-in-windows-10/
http://www.eightforu...indows-8-a.html

(If you open an elevated Command Prompt properly it will say Administrator: Command Prompt in the margin at the top of the window)


Once you have an elevated command prompt:

Type:

 DISM  /Online  /Cleanup-Image  /RestoreHealth

 (I use two spaces so you can be sure to see where one space goes.)
Hit Enter.  This will take a while (10-20 minutes) to complete.  Once the prompt returns:

Reboot.  Open an elevated Command Prompt again and type (with an Enter after the line):

sfc  /scannow



This will also take a few minutes.  

When it finishes it will say one of the following:

Windows did not find any integrity violations (a good thing)
Windows Resource Protection found corrupt files and repaired them (a good thing)
Windows Resource Protection found corrupt files but was unable to fix some (or all) of them (not a good thing)

If you get the last result then type:
findstr  /c:"[SR]"  \windows\logs\cbs\cbs.log  >  %UserProfile%\desktop\junk.txt


Hit Enter.  Then type::


notepad %UserProfile%\desktop\junk.txt

Hit Enter.

 Copy the text from notepad and paste it into a reply.


After you finish SFC, regardless of the result:



1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.  (Each time you run VEW it overwrites the log so copy the first one to a Reply or rename it before running it a second time.)


 


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#37
Izzy1665

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Vino's Event Viewer v01c run on Windows 7 in English
Report run at 09/12/2018 6:38:05 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 03/12/2018 1:58:22 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 02/12/2018 11:43:15 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 01/12/2018 12:17:42 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 30/11/2018 7:29:12 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 27/11/2018 1:01:12 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 24/11/2018 6:03:23 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 24/11/2018 12:38:18 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 22/11/2018 12:41:49 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 18/11/2018 12:27:59 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 14/11/2018 5:25:10 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 13/11/2018 4:13:07 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 12/11/2018 10:15:52 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 10/11/2018 5:03:16 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 07/11/2018 12:38:01 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 01/11/2018 7:19:11 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 17/10/2018 4:28:00 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 17/10/2018 3:11:33 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 17/10/2018 2:18:14 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 15/10/2018 2:57:26 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 13/10/2018 6:08:33 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 09/12/2018 11:35:33 PM
Type: Error Category: 0
Event: 7024 Source: Service Control Manager
The event description cannot be found.

Log: 'System' Date/Time: 09/12/2018 11:35:32 PM
Type: Error Category: 0
Event: 7024 Source: Service Control Manager
The event description cannot be found.

Log: 'System' Date/Time: 09/12/2018 11:35:31 PM
Type: Error Category: 0
Event: 7024 Source: Service Control Manager
The event description cannot be found.

Log: 'System' Date/Time: 09/12/2018 11:35:30 PM
Type: Error Category: 0
Event: 7024 Source: Service Control Manager
The event description cannot be found.

Log: 'System' Date/Time: 09/12/2018 11:31:39 PM
Type: Error Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}  and APPID  {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 09/12/2018 11:31:39 PM
Type: Error Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}  and APPID  {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 09/12/2018 11:31:32 PM
Type: Error Category: 0
Event: 5003 Source: athur
NETGEAR WNA1100 N150 Wireless USB Adapter : Could not find a network adapter.

Log: 'System' Date/Time: 09/12/2018 9:01:48 PM
Type: Error Category: 0
Event: 7024 Source: Service Control Manager
The event description cannot be found.

Log: 'System' Date/Time: 09/12/2018 8:57:33 PM
Type: Error Category: 0
Event: 7031 Source: Service Control Manager
The WpnUserService_2c7e8 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

Log: 'System' Date/Time: 09/12/2018 6:25:34 PM
Type: Error Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {8BC3F05E-D86B-11D0-A075-00C04FB68820}  and APPID  {8BC3F05E-D86B-11D0-A075-00C04FB68820}  to the user LIVING-ROOM-PC\Bob SID (S-1-5-21-110091273-928939627-1752962748-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ContentDeliveryManager_10.0.17134.1_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-350187224-1905355452-1037786396-3028148496-2624191407-3283318427-1255436723). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 09/12/2018 6:25:32 PM
Type: Error Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {8BC3F05E-D86B-11D0-A075-00C04FB68820}  and APPID  {8BC3F05E-D86B-11D0-A075-00C04FB68820}  to the user LIVING-ROOM-PC\Bob SID (S-1-5-21-110091273-928939627-1752962748-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ContentDeliveryManager_10.0.17134.1_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-350187224-1905355452-1037786396-3028148496-2624191407-3283318427-1255436723). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 09/12/2018 6:16:42 PM
Type: Error Category: 0
Event: 7024 Source: Service Control Manager
The event description cannot be found.

Log: 'System' Date/Time: 09/12/2018 6:16:37 PM
Type: Error Category: 0
Event: 7024 Source: Service Control Manager
The event description cannot be found.

Log: 'System' Date/Time: 09/12/2018 6:16:36 PM
Type: Error Category: 0
Event: 7024 Source: Service Control Manager
The event description cannot be found.

Log: 'System' Date/Time: 09/12/2018 6:16:36 PM
Type: Error Category: 0
Event: 7024 Source: Service Control Manager
The event description cannot be found.

Log: 'System' Date/Time: 09/12/2018 6:16:34 PM
Type: Error Category: 0
Event: 7024 Source: Service Control Manager
The event description cannot be found.

Log: 'System' Date/Time: 09/12/2018 6:16:34 PM
Type: Error Category: 0
Event: 7024 Source: Service Control Manager
The event description cannot be found.

Log: 'System' Date/Time: 09/12/2018 6:16:33 PM
Type: Error Category: 0
Event: 7024 Source: Service Control Manager
The event description cannot be found.

Log: 'System' Date/Time: 09/12/2018 6:16:29 PM
Type: Error Category: 0
Event: 7024 Source: Service Control Manager
The event description cannot be found.

Log: 'System' Date/Time: 09/12/2018 6:16:24 PM
Type: Error Category: 0
Event: 7024 Source: Service Control Manager
The event description cannot be found.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 09/12/2018 11:31:11 PM
Type: Warning Category: 0
Event: 28 Source: BTHUSB
The local adapter does not support Bluetooth Low Energy.

Log: 'System' Date/Time: 09/12/2018 6:13:19 PM
Type: Warning Category: 1014
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name getpocket.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 09/12/2018 6:11:24 PM
Type: Warning Category: 0
Event: 28 Source: BTHUSB
The local adapter does not support Bluetooth Low Energy.

Log: 'System' Date/Time: 09/12/2018 6:05:01 PM
Type: Warning Category: 0
Event: 134 Source: Microsoft-Windows-Time-Service
NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on 'time.windows.com,0x9'. NtpClient will try again in 15 minutes and double the reattempt interval thereafter. The error was: No such host is known. (0x80072AF9)

Log: 'System' Date/Time: 06/12/2018 1:55:50 AM
Type: Warning Category: 0
Event: 28 Source: BTHUSB
The local adapter does not support Bluetooth Low Energy.

Log: 'System' Date/Time: 06/12/2018 12:07:34 AM
Type: Warning Category: 0
Event: 134 Source: Microsoft-Windows-Time-Service
NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on 'time.windows.com,0x9'. NtpClient will try again in 15 minutes and double the reattempt interval thereafter. The error was: No such host is known. (0x80072AF9)

Log: 'System' Date/Time: 05/12/2018 4:48:31 AM
Type: Warning Category: 0
Event: 28 Source: BTHUSB
The local adapter does not support Bluetooth Low Energy.

Log: 'System' Date/Time: 05/12/2018 3:51:34 AM
Type: Warning Category: 0
Event: 28 Source: BTHUSB
The local adapter does not support Bluetooth Low Energy.

Log: 'System' Date/Time: 05/12/2018 1:30:15 AM
Type: Warning Category: 0
Event: 28 Source: BTHUSB
The local adapter does not support Bluetooth Low Energy.

Log: 'System' Date/Time: 04/12/2018 3:08:01 PM
Type: Warning Category: 1014
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name wpad timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 03/12/2018 4:17:36 PM
Type: Warning Category: 1014
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name http.web.future.net.uk timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 03/12/2018 4:17:10 PM
Type: Warning Category: 1014
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name as-sec.casalemedia.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 03/12/2018 3:46:30 PM
Type: Warning Category: 0
Event: 134 Source: Microsoft-Windows-Time-Service
NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on 'time.windows.com,0x9'. NtpClient will try again in 15 minutes and double the reattempt interval thereafter. The error was: No such host is known. (0x80072AF9)

Log: 'System' Date/Time: 03/12/2018 1:58:48 AM
Type: Warning Category: 0
Event: 28 Source: BTHUSB
The local adapter does not support Bluetooth Low Energy.

Log: 'System' Date/Time: 02/12/2018 11:43:23 PM
Type: Warning Category: 0
Event: 28 Source: BTHUSB
The local adapter does not support Bluetooth Low Energy.

Log: 'System' Date/Time: 02/12/2018 3:42:14 PM
Type: Warning Category: 0
Event: 134 Source: Microsoft-Windows-Time-Service
NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on 'time.windows.com,0x9'. NtpClient will try again in 15 minutes and double the reattempt interval thereafter. The error was: No such host is known. (0x80072AF9)

Log: 'System' Date/Time: 01/12/2018 5:33:29 AM
Type: Warning Category: 0
Event: 28 Source: BTHUSB
The local adapter does not support Bluetooth Low Energy.

Log: 'System' Date/Time: 01/12/2018 12:17:58 AM
Type: Warning Category: 0
Event: 3 Source: BTHUSB
A command sent to the adapter has timed out. The adapter did not respond.

Log: 'System' Date/Time: 01/12/2018 12:17:54 AM
Type: Warning Category: 0
Event: 3 Source: BTHUSB
A command sent to the adapter has timed out. The adapter did not respond.

Log: 'System' Date/Time: 30/11/2018 8:15:17 PM
Type: Warning Category: 0
Event: 3 Source: BTHUSB
A command sent to the adapter has timed out. The adapter did not respond.

 

 

 

Vino's Event Viewer v01c run on Windows 7 in English
Report run at 09/12/2018 6:40:46 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 09/12/2018 11:33:47 PM
Type: Error Category: 0
Event: 11316 Source: MsiInstaller
Product: AVG Update Helper -- Error 1316. The specified account already exists.

Log: 'Application' Date/Time: 09/12/2018 11:30:15 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: svchost.exe_WpnUserService, version: 10.0.17134.1, time stamp: 0xa38b9ab2 Faulting module name: NotificationController.dll, version: 10.0.17134.165, time stamp: 0xe0385185 Exception code: 0xc0000005 Fault offset: 0x000000000007c686 Faulting process id: 0x1d08 Faulting application start time: 0x01d490059fefe19a Faulting application path: C:\WINDOWS\system32\svchost.exe Faulting module path: C:\Windows\System32\NotificationController.dll Report Id: b960343e-71fc-4fd5-a33e-ff4089f98814 Faulting package full name:  Faulting package-relative application ID:

Log: 'Application' Date/Time: 09/12/2018 11:28:45 PM
Type: Error Category: 0
Event: 11316 Source: MsiInstaller
Product: AVG Update Helper -- Error 1316. The specified account already exists.

Log: 'Application' Date/Time: 09/12/2018 10:28:46 PM
Type: Error Category: 0
Event: 11316 Source: MsiInstaller
Product: AVG Update Helper -- Error 1316. The specified account already exists.

Log: 'Application' Date/Time: 09/12/2018 9:28:47 PM
Type: Error Category: 0
Event: 11316 Source: MsiInstaller
Product: AVG Update Helper -- Error 1316. The specified account already exists.

Log: 'Application' Date/Time: 09/12/2018 8:57:15 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: svchost.exe_WpnUserService, version: 10.0.17134.1, time stamp: 0xa38b9ab2 Faulting module name: NotificationController.dll, version: 10.0.17134.165, time stamp: 0xe0385185 Exception code: 0xc0000005 Fault offset: 0x000000000007c686 Faulting process id: 0x2244 Faulting application start time: 0x01d48ffd8e8f8043 Faulting application path: C:\WINDOWS\system32\svchost.exe Faulting module path: C:\Windows\System32\NotificationController.dll Report Id: 2008c3e2-cbd6-4c57-9191-d6e7ac8afa6f Faulting package full name:  Faulting package-relative application ID:

Log: 'Application' Date/Time: 09/12/2018 8:28:50 PM
Type: Error Category: 0
Event: 11316 Source: MsiInstaller
Product: AVG Update Helper -- Error 1316. The specified account already exists.

Log: 'Application' Date/Time: 09/12/2018 7:28:44 PM
Type: Error Category: 0
Event: 11316 Source: MsiInstaller
Product: AVG Update Helper -- Error 1316. The specified account already exists.

Log: 'Application' Date/Time: 09/12/2018 6:28:44 PM
Type: Error Category: 0
Event: 11316 Source: MsiInstaller
Product: AVG Update Helper -- Error 1316. The specified account already exists.

Log: 'Application' Date/Time: 09/12/2018 6:11:41 PM
Type: Error Category: 0
Event: 11316 Source: MsiInstaller
Product: AVG Update Helper -- Error 1316. The specified account already exists.

Log: 'Application' Date/Time: 09/12/2018 6:05:24 PM
Type: Error Category: 0
Event: 11316 Source: MsiInstaller
Product: AVG Update Helper -- Error 1316. The specified account already exists.

Log: 'Application' Date/Time: 09/12/2018 11:59:02 AM
Type: Error Category: 0
Event: 11316 Source: MsiInstaller
Product: AVG Update Helper -- Error 1316. The specified account already exists.

Log: 'Application' Date/Time: 09/12/2018 11:28:45 AM
Type: Error Category: 0
Event: 11316 Source: MsiInstaller
Product: AVG Update Helper -- Error 1316. The specified account already exists.

Log: 'Application' Date/Time: 09/12/2018 11:21:31 AM
Type: Error Category: 0
Event: 11316 Source: MsiInstaller
Product: AVG Update Helper -- Error 1316. The specified account already exists.

Log: 'Application' Date/Time: 09/12/2018 8:28:45 AM
Type: Error Category: 0
Event: 11316 Source: MsiInstaller
Product: AVG Update Helper -- Error 1316. The specified account already exists.

Log: 'Application' Date/Time: 09/12/2018 7:59:02 AM
Type: Error Category: 0
Event: 11316 Source: MsiInstaller
Product: AVG Update Helper -- Error 1316. The specified account already exists.

Log: 'Application' Date/Time: 09/12/2018 7:57:47 AM
Type: Error Category: 0
Event: 11316 Source: MsiInstaller
Product: AVG Update Helper -- Error 1316. The specified account already exists.

Log: 'Application' Date/Time: 09/12/2018 2:51:25 AM
Type: Error Category: 0
Event: 10 Source: Microsoft-Windows-AppModel-State
Failure to load the application settings for package microsoft.skypeapp_kzf8qxf38zg5c. Error Code: -2147023887

Log: 'Application' Date/Time: 09/12/2018 2:51:24 AM
Type: Error Category: 0
Event: 10 Source: Microsoft-Windows-AppModel-State
Failure to load the application settings for package microsoft.microsoftofficehub_8wekyb3d8bbwe. Error Code: -2147023887

Log: 'Application' Date/Time: 09/12/2018 2:28:44 AM
Type: Error Category: 0
Event: 11316 Source: MsiInstaller
Product: AVG Update Helper -- Error 1316. The specified account already exists.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 30/11/2018 8:19:01 PM
Type: Warning Category: 7
Event: 507 Source: ESENT
Video.UI (6324,D,0) {4EB4E09A-528B-4FF9-A9D8-3AFEAB8A0A67}: A request to read from the file "C:\Users\Bob\AppData\Local\Packages\Microsoft.ZuneVideo_8wekyb3d8bbwe\LocalState\Database\a396c4eacf5f58ba\EntClientDb.edb" at offset 65536 (0x0000000000010000) for 8192 (0x00002000) bytes succeeded, but took an abnormally long time (28 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.

Log: 'Application' Date/Time: 23/11/2018 3:43:23 AM
Type: Warning Category: 7
Event: 508 Source: ESENT
wuaueng.dll (3692,D,0) SUS20ClientDataStore: A request to write to the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log" at offset 536576 (0x0000000000083000) for 4096 (0x00001000) bytes succeeded, but took an abnormally long time (15 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.

Log: 'Application' Date/Time: 01/11/2018 7:21:36 PM
Type: Warning Category: 7
Event: 508 Source: ESENT
Video.UI (7872,U,0) {4D8AE78F-24D6-4A5D-B478-8249BAF5593E}: A request to write to the file "C:\Users\Bob\AppData\Local\Packages\Microsoft.ZuneVideo_8wekyb3d8bbwe\LocalState\Database\a396c4eacf5f58ba\edb.log" at offset 806912 (0x00000000000c5000) for 4096 (0x00001000) bytes succeeded, but took an abnormally long time (25 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.

Log: 'Application' Date/Time: 01/11/2018 7:21:07 PM
Type: Warning Category: 7
Event: 508 Source: ESENT
Video.UI (7872,R,98) {4D8AE78F-24D6-4A5D-B478-8249BAF5593E}: A request to write to the file "C:\Users\Bob\AppData\Local\Packages\Microsoft.ZuneVideo_8wekyb3d8bbwe\LocalState\Database\a396c4eacf5f58ba\EntClientDb.edb" at offset 0 (0x0000000000000000) for 8192 (0x00002000) bytes succeeded, but took an abnormally long time (18 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.

 


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#38
RKinner

RKinner

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Any improvement?

 

You should uninstall AVG Secure Browser unless you use it as it causes this error:

Log: 'Application' Date/Time: 09/12/2018 8:28:50 PM
Type: Error Category: 0
Event: 11316 Source: MsiInstaller
Product: AVG Update Helper -- Error 1316. The specified account already exists.

 

 

If you are still not getting your updates

I think we need to try
Windows Repair all in one

http://www.tweaking....all_in_one.html

Download it and save it then run it.

You can choose a preset config - it doesn't matter which since we want only certain items checked:

Make sure all of these are checked before hitting Start:

Reset Registry Permissions
Reset File Permissions
Register System Files
Repair WMI


Remove Policies Set By Infections

Repair Windows Updates


Reboot when done and see if Windows Updates works now.


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#39
Izzy1665

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I uninstalled AVG Secure Browser and ran the "Windows Repair all in one" program with your parameters but the update still is not working.


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#40
RKinner

RKinner

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OK there appears to be a problem with the datastore database files so let's see if we can fix them:

 

Download the attached fixlist.txt to the same location as FRST

Attached File  fixlist.txt   1.89KB   0 downloads

Run FRST and press Fix
A fix log will be generated please post that

Reboot if the fix doesn't reboot it for you

Run FRST again as before.  Make sure Addition.txt is checked and hit Scan.  Post both logs.

 


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