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Windows 10 / Boot crash / Blue screen error

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#16
FletcherJ

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Speccy

 

http://speccy.pirifo...kDw2B36g3f8l4PS

 

sfc details

 

https://drive.google...GO8wYRcubck72jP

 

Go to Intel Driver support

Run the Auto Detect Driver Tool to check for any Driver updates - (No updates available)

 

Go to AMD Drivers

Run the Auto Detect Driver tool to check for Display driver and other updates - (AMD Installer cannot continue due to unsupported graphics hardware.)


Edited by FletcherJ, 02 June 2018 - 02:38 AM.

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#17
dmccoy

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The issue seems to be with Intel RST. We can try updating it or I recommend removing it and only using the Microsoft AHCI drivers as follows.

 

Option 1. Update Driver

https://downloadcent...m/product/55005

 

Option 2.

1. Run MSCONFIG
2. Enable Safe Boot (minimal)
3. Reboot into UEFI/BIOS and change to AHCI
4. Boot up into safe mode
5. Run MSCONFIG and disable Safe Boot.
6. Reboot
 

There are also several outdated drivers. Make a Restore point and then update all drivers from the following link.

https://www.asus.com...pDesk_Download/

 

Let me know the results.

 

 

 

 


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#18
FletcherJ

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The issue seems to be with Intel RST. We can try updating it or I recommend removing it and only using the Microsoft AHCI drivers as follows.

 

Option 1. Update Driver

https://downloadcent...m/product/55005

 

Option 2.

1. Run MSCONFIG
2. Enable Safe Boot (minimal)
3. Reboot into UEFI/BIOS and change to AHCI
4. Boot up into safe mode
5. Run MSCONFIG and disable Safe Boot.
6. Reboot
 

There are also several outdated drivers. Make a Restore point and then update all drivers from the following link.

https://www.asus.com...pDesk_Download/

 

Let me know the results.

 

 

 

 

 

 

Hi,

 

Option 1 unfortunately didnt work..

 

Option 2

When I checked, BIOS was already booting in AHCI and not RAID.

 

When trying to update my bios it was saying the file was not recognised even though downloaded from the link you provided. :(


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#19
dmccoy

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Okay that is good that you are using AHCI mode already so there is no need to have the Intel RST program or drivers. Did you update all drivers other then the bios from you motherboard website I provided? Do not worry about the bios update. The general rule is not to update it unless you are experiencing issues or the update adds features you need.

 

Create a Restore Point and then do the following:

 

1. Check and uninstall Intel Rapid Storage Manager from Programs/Features

2. Go to Device Manager, expand IDE ATA/ATAPI controllers, then click uninstall all 

Once removed reboot and it should stop reinstalling IRST.

 

You are also experiencing several errors related to your Asus AI suite.

Try updating to the latest version at the following link

http://dlcdnet.asus....ries_V10130.zip

 

Then apply the following update

http://dlcdnet.asus..../DIP5_10360.zip


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#20
FletcherJ

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Okay that is good that you are using AHCI mode already so there is no need to have the Intel RST program or drivers. Did you update all drivers other then the bios from you motherboard website I provided? Do not worry about the bios update. The general rule is not to update it unless you are experiencing issues or the update adds features you need.

 

Create a Restore Point and then do the following:

 

1. Check and uninstall Intel Rapid Storage Manager from Programs/Features

2. Go to Device Manager, expand IDE ATA/ATAPI controllers, then click uninstall all 

Once removed reboot and it should stop reinstalling IRST.

 

You are also experiencing several errors related to your Asus AI suite.

Try updating to the latest version at the following link

http://dlcdnet.asus....ries_V10130.zip

 

Then apply the following update

http://dlcdnet.asus..../DIP5_10360.zip

 

Hi, I have done the other updates you sent on the link, there were a fair few :)

 

I uninstalled IDE ATA/ATAPI controllers. I have updated the ASUS AI Suite, unfortunately the crash is still occuring. :(


Edited by FletcherJ, 04 June 2018 - 03:02 PM.

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#21
dmccoy

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Okay that seemed to be the cause. Please update the latest minidump files and also perform the steps for providing the drivers again.

Edited by dmccoy, 04 June 2018 - 08:00 PM.

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#22
FletcherJ

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Okay that seemed to be the cause. Please update the latest minidump files and also perform the steps for providing the drivers again.

 

Hi the minidump folder was empty, drivers are here https://drive.google...xYo0lkpXsShLSnO

Thanks


Edited by FletcherJ, 05 June 2018 - 09:38 AM.

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#23
dmccoy

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I will go over the drivers. When you say it is crashing then is it not created a BSOD. What exactly does crash mean?


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#24
FletcherJ

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I will go over the drivers. When you say it is crashing then is it not created a BSOD. What exactly does crash mean?

 

This is the screen I get when booting up https://drive.google...dqOgI24VP1VDVP_


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#25
dmccoy

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Then you should be getting minidump files. Try the following.

 

Minidump files:
Click on Start menu
Type in command
Right click on Command Prompt in list and select Run as Administrator
Copy and Paste the following command into the command console
This will create a new Minidumps folder on your Desktop and copy any of your minidump files into it.
Compress the Minidump folder to .zip file and upload to your reply
 
MD "%userprofile%\desktop\Minidumps"&
If Exist "%SystemRoot%\minidump\*.dmp" copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\Minidumps"
 

If there are still no Minidump files then check the following link

 

http://mywindowshub....-files-on-bsod/


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#26
FletcherJ

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Then you should be getting minidump files. Try the following.

 

Minidump files:
Click on Start menu
Type in command
Right click on Command Prompt in list and select Run as Administrator
Copy and Paste the following command into the command console
This will create a new Minidumps folder on your Desktop and copy any of your minidump files into it.
Compress the Minidump folder to .zip file and upload to your reply
 
MD "%userprofile%\desktop\Minidumps"&
If Exist "%SystemRoot%\minidump\*.dmp" copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\Minidumps"
 

If there are still no Minidump files then check the following link

 

http://mywindowshub....-files-on-bsod/

Hi it worked after reboot, strange

https://drive.google...DAlULg0B7NKUhsT

Cheers for this


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#27
dmccoy

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Okay, good. I will analyze and see what it might show.


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#28
dmccoy

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The following driver seems to be causing the BSOD's. However, it is very strange because you do not have AMD graphics on your system. Did you install AMD GPU at sometime? Create a Restore point and rename the following driver to test.

 

rename C:\Windows\System32\drivers\amdkmpfd.sys to amdkmpfd.sys.bak


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#29
FletcherJ

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The following driver seems to be causing the BSOD's. However, it is very strange because you do not have AMD graphics on your system. Did you install AMD GPU at sometime? Create a Restore point and rename the following driver to test.

 

rename C:\Windows\System32\drivers\amdkmpfd.sys to amdkmpfd.sys.bak

Hello, no I have never had AMD, the only thing that has ever changed with the PC since I got it was I added another SSD.

I renamed the file like you suggested and my PC failed to boot up at all, not even in safemode, and for some reason the restore points would not work either and kept failing so I have had to format again. :(


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#30
dmccoy

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I apologize for that. However, sometimes that is th best way to fix these tough issues by stating with a clean install. Did you update the main drivers from mfg websites after installing? Is everything working better and correctly now?

I recommend that you create an image backup as follows once you have the fresh install setup and working. This allows you to easily restore to that state if needed. Then make regular image backups moving forward with a combination of differiantial backups and full backups based on your needs. Let me know if you need anything else or have any questions.

Macrium Reflect free
https://www.macrium.com/reflectfree

https://reflect.macr..._disk_image.asp
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