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My laptop isn't working! [Solved]


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#16
Joeicam

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Looks like you missed the word Online in the command where you got the error ;).

 

Copy/paste the following into the elevated command-prompt:

DISM /Online /Add-Package /PackagePath:"C:\Users\MainUser\Desktop\200041467_832ae88e046914d9d77c4db5f5dfd163e876984b"

 

Let me know how that goes


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#17
BuddyMG

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Ah, that is a problem. Sorry about that.

 

However, with the all the right input, there's still a problem. First, was I supposed to run the full zip file or the netrtwlane file only? Either way, I tried both and still got errors. I got an error 2 and an error 87.

 

I've attached a picture.

 

Thank you!

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#18
BuddyMG

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Better picture

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#19
Joeicam

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The first error, error 2 is showing that it wasn't able to find .cab file. You only need to do the command on the .cab file, not the contents inside the folder. Could you try re-downloading the file and moving it over to the desktop, and trying the command again? You can just leave the .cab file as is once it's on your desktop, you don't need to unzip anything before the command prompt step.

 

If that doesn't work, then...

 

1. On the computer with internet problems, move FRST from the downloads folder to the desktop, then open the tool

2. Copy the following text and paste it into a notepad document, naming it: "fixlist" (without the quotes):

start::

FilesInDirectory: C:\Users\MainUser\Desktop\*.cab

end::

3. Transfer the notepad file to the desktop where FRST is located

4. In FRST, press Fix, and copy/paste the resulting log in your next reply. 


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#20
BuddyMG

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Hey Joe -

 

Still no luck on the command prompt - I was still getting error 87.

 

I did the second option and here is the fixlog from FRST

 

Thank you,

 

 

Fix result of Farbar Recovery Scan Tool (x64) Version: 16.05.2018 01
Ran by MainUser (04-06-2018 23:38:38) Run:1
Running from C:\Users\MainUser\Desktop
Loaded Profiles: MainUser (Available Profiles: MainUser)
Boot Mode: Normal
==============================================

fixlist content:
*****************
FilesInDirectory:C:\Users\MainUser\Desktop\*.cab

*****************


========================= FilesInDirectory:C:\Users\MainUser\Desktop\*.cab ========================

2018-06-04 23:21 - 2018-06-04 23:12 - 001924830 ____A [000887C30700851891938507543AEE26] () C:\Users\MainUser\Desktop\200041467_832ae88e046914d9d77c4db5f5dfd163e876984b.cab

====== End of Filesindirectory ======

==== End of Fixlog 23:38:39 ====


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#21
Joeicam

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Hi Mike,

 

Let's try it this way...

 

Step 1 of 1: Device Manager on Problem Computer
1. Extract the cab file to a directory (your desktop) using winrar or other extraction tool (create a new directory)
2. Right-click the Start button, then select Device Manager from the context menu.
3. Under Network adapters, search for Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter. Right-click and click on "Update"
3. Browse and select the folder where you have extracted the cab file
4. Install the driver
 
Let me know if that works
 
 

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#22
BuddyMG

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Hi Joe -

newrtq

A few things: I did what you said and when I tried to update the driver software, I got a message that read:

 

rtwland

"The best driver software for your device is already installed"

 

and under that it read "Windows has determined the driver software for your device is up to date"

 

However, a few things I've noticed. After extracting the files I noticed that there isn't anything that reads .cab - the closest I've got it one that reads "netrtwlane.cat" - a security catalog file and the other four icons I get from extracting are:

netrtwland.inf

rtldata.txt

Rtlihvs.dll

rtlwlane.sys

 

Also, since the file was on my desktop, that's where I tried to open and run the update from. I don't know how to actually created a new directory - unless just extracting the files created a new directory

 

Sorry and thank you


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#23
BuddyMG

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One more thing!

 

I thought maybe the file needed to be unzipped with WinZip so I downloaded it on my good computer and put it on the one we're working on and when I tried to install WinZip I got an error that read:

 

We encountered a problem while installing. Please contact Technical Support and mention error code %d

 

There's nothing I can do to fix that (I don't think since I can't get internet on the bad computer...


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#24
Joeicam

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Hey Mike, 

However, a few things I've noticed. After extracting the files I noticed that there isn't anything that reads .cab - the closest I've got it one that reads "netrtwlane.cat" - a security catalog file and the other four icons I get from extracting are:
 
netrtwland.inf
rtldata.txt
Rtlihvs.dll
rtlwlane.sys

The file with that long string of numbers is the .cab file, and it contains those 4 files above. 

 

I"m going to ask for assistance on this one, not sure why the driver doesn't want to install. 

 

 

 


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#25
BuddyMG

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I have no idea either - thank you for passing it along. I wish I was more help but thank you!


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#26
BuddyMG

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Just checking in, hadn't heard from anyone! Thank you in advance (or maybe no one has any idea what can be done about my computer!)


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#27
Joeicam

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Hey Mike,
 
Let's continue with these steps.
 
Step 1 of 1: Fix with Windows Repair (All in One)
 
Download Windows Repair (All in One) from here.  
  • Choose the Download Now button with Portable Version below it to your flash drive, and move it over to the Desktop of the computer where the internet is not working
  • Unzip it to your Desktop 
  • Run the program (Repair_Windows.exe)
 
NOTE 1. Disable your antivirus program before running Windows Repair by following the instructions here.
NOTE 2. In Windows Vista, 7, 8, and 10 right-click on the file Repair_Windows.exe, inside of the extracted folder, and click "Run As Administrator", and accept the End User License Agreement. 
NOTE 3. The images below may be slightly different from your current version.
 
Upon opening the application, it should look like this:
4_zps4s0x3oen.png
 
Click on the Backup Tools tab at the top, and click "Create" under heading System Restore:
5%20-%20Copy_zpsvj5z05nq.png
 
Then click on the Repairs tab at the top, and click on "Open Repairs", ensuring the Automatically Do A Registry Backup checkbox is marked:
6%20-%20Copy_zpsguogwxcv.png
 
A warning will pop-up, and click on "I understand the risks (Close this warning)":
7%20-%20Copy_zpsvhioijyz.png
 
Click on the first check box, next to All Repairs, so that the pre-selected repairs can be un-checked and so that we can select the specific fixes to run on your machine.
8%20-%20Copy_zps2fqctgtb.png
 
  • At the list that presents itself, please put a check in the following boxes:
- 01 - Reset Registry Permissions
- 07 - Repair Internet Explorer
- 13 - Repair Network
- 14 - Remove Temp Files
 
  • Click on Start Repairs button.
 
8%20-%20Copy_zps2fqctgtb.png
 
  • Post the Windows Repair log which is located in the Logs folder
 
Please reboot your machine once you are finished.
 

 


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#28
BuddyMG

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Did everything you told me to (I think!) - Thank you!

 

Tweaking.com - Windows Repair 2018 (v4.0.19)
--------------------------------------------------------------------------------

System Variables
--------------------------------------------------------------------------------
Running In Windows Safe Mode: False
OS: Windows 10 Home
OS Architecture: 64-bit
OS Version: 10.0.14393.479
OS Service Pack:
Computer Name: DESKTOP-LF5E1VE
Windows Drive: C:\
Windows Path: C:\WINDOWS
Program Files: C:\Program Files
Program Files (x86): C:\Program Files (x86)
Current Profile: C:\Users\MainUser
Current Profile SID: S-1-5-21-914218364-682129428-2633252591-1002
Current Profile Classes: S-1-5-21-914218364-682129428-2633252591-1002_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\WINDOWS\ServiceProfiles
Local Settings AppData: C:\Users\MainUser\AppData\Local
--------------------------------------------------------------------------------

System Information
--------------------------------------------------------------------------------
System Up Time: 07 Days 11:51:48

Process Count: 79
Commit Total: 1.78 GB
Commit Limit: 4.33 GB
Commit Peak: 2.07 GB
Handle Count: 31650
Kernel Total: 404.69 MB
Kernel Paged: 254.15 MB
Kernel Non Paged: 150.54 MB
System Cache: 1.34 GB
Thread Count: 1011
--------------------------------------------------------------------------------

Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 3.45 GB
Memory Used: 1.53 GB(44.1578%)
Memory Avail.: 1.93 GB
--------------------------------------------------------------------------------

Cleaning Memory Before Starting Repairs...

Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 3.45 GB
Memory Used: 1.22 GB(35.1994%)
Memory Avail.: 2.24 GB
--------------------------------------------------------------------------------

Starting Repairs...
   Started at (6/10/2018 11:54:34 PM)

Setting Any Missing 'InstallDate' From Uninstall Sections Before Running Repair...
Total Missing 'InstallDate' Fixed: 57
 
01 - Reset Registry Permissions
   Restore Windows 7/8/10 Default Registry Permissions
   Start (6/10/2018 11:54:36 PM)


Decompressing & Updating Windows Permission File C:\Users\MainUser\Desktop\Tweaking.com - Windows Repair\files\permissions\10\hku.7z
Done,  0.78 seconds.


Decompressing & Updating Windows Permission File C:\Users\MainUser\Desktop\Tweaking.com - Windows Repair\files\permissions\10\hklm.7z
Done,  15.61 seconds.

   Running Repair Under System Account
   Done (6/10/2018 11:56:54 PM)

07 - Repair Internet Explorer
   Start (6/10/2018 11:56:54 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/10/2018 11:58:08 PM)

13 - Repair Network
   Start (6/10/2018 11:58:08 PM)

Decompressing & Updating Windows Permission File C:\Users\MainUser\Desktop\Tweaking.com - Windows Repair\files\permissions\10\services.7z
Done,  0.27 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/10/2018 11:58:32 PM)

14 - Remove Temp Files
   Start (6/10/2018 11:58:32 PM)
   Running Repair Under System Account
   Done (6/10/2018 11:58:33 PM)

Cleaning up empty logs...

All Selected Repairs Done.
   Done at (6/10/2018 11:58:34 PM)
   Total Repair Time: 00:04:02


...YOU MUST RESTART YOUR SYSTEM...
 


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#29
Joeicam

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Hi Mike, after the restart, any luck with the network connection?
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#30
BuddyMG

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Hi - I did everything but still get this message on my network connection

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