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My laptop isn't working!


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#31
Joeicam

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Hi Mike, sorry for the delay!

 

Let's continue...

 

Step 1 of 1: Scan with SFC
 
1. Please right-click the Windows logo (formerly the start button) at the bottom left of your screen.
2. Please select "Command Prompt (Admin)"
3. Please type the following command and press the <Enter> key: sfc /scannow (Please note that there is a space between 'sfc" and "/scannow".)
4. It should take about 20 minutes to run, if there are no serious errors.
5. If the System File Checker reports that some errors were fixed, but some remain; please reboot your computer and run the System File Checker from an Administrator Command Prompt, again.
6. If the System File Checker again reports that some errors were fixed, but some remain, please reboot your computer and run it a third time.
7. Next, please navigate to the folder: C:\Windows\Logs\CBS and copy the file "cbs.log" to your desktop
If there are errors that couldn't be corrected, let me know and I will provide you with instructions as to how to upload the file
 

===============================================
 
When you reply to me, I need to see:
  • Any questions/concerns you might have, or if you were not able to complete any of the steps above
  • If any errors were found while running the SFC scan
 

 


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#32
BuddyMG

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I ran the scannow and after it said

 

Verification 100% complete

 

It read

 

Windows Resource Protection did not find any integrity violations

 

I copied the cbs.log to my desktop

 

Thank you


Edited by BuddyMG, 15 June 2018 - 05:55 PM.

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#33
BuddyMG

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Any clue about what to do?

 

Sorry to be a pain - just seems like this computer needs to be taken out back and put down... Any ideas on how to wipe the hard drive and where to find a place to give it away?


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#34
Joeicam

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Hey Mike, 
 
We can either go the route of wiping your computer, or you could try one more time and post in the Networking forum here. Start a new topic in that forum, then reference the one that you have started here by providing the URL. They would be happy to assist you. Let me know either way, and I would be happy to help  :)
 
- Joe

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#35
BuddyMG

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Hey Joe -

 

I appreciate the help - I posted a new topic where you said to do so and have already gotten a response (though the computer isn't fixed yet!)

 

Thank you,

Mike


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#36
Joeicam

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Hey Mike!

 

Great, sounds good :). It was a pleasure working with you.

 

- Joe


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