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Google search redirected, unable to run Windscribe VPN or TDSSKiller

Malware

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#31
Syncmaster75

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OK, I've run VEW and attached the logs. I have also done a reinstall on Windscribe and hopefully captured the startup of the client service on Process Monitor:

 

Attached File  Application VEW.txt   12.77KB   25 downloadsAttached File  System VEW.txt   18.73KB   16 downloads

 

https://www.dropbox....scribe.PML?dl=0

 

VEW seems to show quite a few recurring errors that MTB didn't catch, please can you let me know if these also need attention, thanks.


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#32
RKinner

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Can I see:

 

C:\Users\Mark\AppData\Local\Windscribe\Windscribe\log.txt


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#33
Syncmaster75

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Log file as requested:

 

Attached File  log.txt   266KB   15 downloads


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#34
RKinner

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Windscribe is working OK now.  Right?

 

I see from the log that it uses IKEv2 which is associated with EAP. 

Mutual EAP authentication: support for EAP-only (i.e., certificate-less) authentication of both of the IKE peers; the goal is to allow for modern password-based authentication methods to be used (RFC 5998

 

 

From: https://en.wikipedia...et_Key_Exchange

 

As  ProcMon doesn't show any problems and the Windscribe log seems happy I can only think the error we are seeing is a normal part of the security protocol negotiation.  I wonder if the Windscribe support  people could shed some light on the error?

 

https://windscribe.com/support

 

I don't see anything about EAP in the FAQ and they want you to open a ticket  to ask them.

 

Your other errors:  I'll go through them tomorrow (too tired tonight)  tho at first glance I don't see anything major.  Did you ever have AVG anti-virus?


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#35
RKinner

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Log: 'System' Date/Time: 15/06/2018 11:56:10
Type: Error Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {9E175B6D-F52A-11D8-B9A5-505054503030}  and APPID  {9E175B9C-F52A-11D8-B9A5-505054503030}  to the user DESKTOP-MARK\Mark SID (S-1-5-21-1836258222-3966296210-172399888-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

 

 

Common error on Win 10.  Most have it.  Probably not very important but it can be fixed:

 

https://www.ronwoods...n-specific.html

 

Last time I tried it you had to enable the Administrator logon

 

https://www.ghacks.n...trator-account/

 

Then log in as Administrator (no password) before it would let you take ownership and change the permissions.

 

Log: 'System' Date/Time: 14/06/2018 00:44:03
Type: Error Category: 0
Event: 7006 Source: Service Control Manager
The ScRegSetValueExW call failed for Start with the following error:  Access is denied.
 

 

 

This is usually associated with AVG anti-virus and not with Avast so try running the AVG uninstall tool:

 

https://www.avg.com/en-us/utilities

 

 

Log: 'System' Date/Time: 15/06/2018 11:52:19
Type: Warning Category: 1014
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name wpad timed out after none of the configured DNS servers responded.

 

 

Usually you can get rid of this by going into Control panel, Internet Options, Connections, LAN Settings, UNCHECK everything.  OK.

 

Log: 'System' Date/Time: 14/06/2018 14:08:50
Type: Warning Category: 0
Event: 11 Source: Microsoft-Windows-Wininit
Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications. Please visit http://support.microsoft.com/kb/197571for more information.
 

 

This is caused by a poor uninstall of a program that did put a dll in wininit.  The dll is not showing in FRST so is no longer there but they left a registry entry that allows the loading.  It should have been returned to 0.

Download the attached zip file.  Attached File  wininit.zip   336bytes   11 downloads

Right click on it and Extract All, Extract.  Right click on wininit.reg and MERGE.  Ignore the warning.

 

To clear all errors:  Copy the following line:

 

FOR /F "usebackq delims==" %i IN (`wevtutil el`) DO wevtutil cl "%i"
 

 

Open an Elevated Command Prompt

 

http://www.howtogeek...-in-windows-10/
 

Right click and Paste or Edit then Paste and the copied line should appear.  Hit Enter.

 

Reboot and run VEW again and let's see how we did.

 

 

 


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#36
Syncmaster75

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Hi, sorry for the delay in getting back to you, busy few days. I have raised a support ticket with Windscribe who have confirmed that the EAP host errors are not normal but have yet to suggest anything beyond a simple uninstall / reinstall. I have done this again and the errors remained as before.

 

The 'Event: 10016 Source: Microsoft-Windows-DistributedCOM' I couldn't fix using the proceedures you sent in the links - even using the net user administrator account I always got an 'access denied' error when I tried to change the permissions and ownerships. I'm running Windows 10 Home edition; it's possible this fix only works on the Pro edition.

 

Although I used to run AVG some years ago, it's never been run on this machine - before I switched to Avast I was running Comodo Internet Security which I did download the special uninstall utilities for when I decided to move to Avast. Just in case there was something still in my data that related to AVG, I have downloaded and run the AVG uninstall utility anyway.

 

I have reset the Internet Options as suggested by un-checking all of the boxes in the LAN connection options window

 

I sucessfully merged the Wininit.reg file and then cleared the errors using the command you posted above, thanks.

 

As a result of all of this, I've now got absolutely no errors in either VEW or MIniToolBox:

 

Attached File  New Application VEW.txt   462bytes   8 downloads            Attached File  New System VEW.txt   447bytes   9 downloads

 

Attached File  New MTB.txt   596bytes   7 downloads

 

Which one of these proceedures fixed the EAP host error I don't know, but it looks like all the repeated errors are gone, even the ones relating to the Avast .dll files. I have done a few restarts and turned Windsribe on and off  several times before generating the log files above, so I'm fairly confident that everything is now fixed. :spoton:  Thank you very much for all of your help and advice


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#37
RKinner

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Time to clean up:
If we used FRST to clean your PC:

right click on FRST.exe or FRST64.exe (whichever you used) and rename it to uninstall.exe.  Then right click on uninstall.exe and Run as Admin.

 
If we installed Speccy it needs to be uninstalled.  Process Explorer, VEW, AdwCleaner, JRT  and their logs and Speccy's log can just be deleted.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.  Flash is now the most malware targeted program so it must be kept up to date.  Be careful with Adobe.  They are fond of offering optional downloads like yahoo or Ask toolbars or that worthless McAfee Security Scan.  Go slow and uncheck the optional stuff.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions.


If you use Chrome/Firefox/Edge then get the Ublock Origin extension.  For IE go to adblockplus.org  and get the program.
If Chrome/Firefox is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox. Close Chrome/Firefox/Skpe. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow starting..

If you use Facebook you need FB Purity: http://www.fbpurity.com/
To prevent a relatively new phishing attack:  In Firefox, type:

about:config

in the URL box and hit Enter.  You should get a new page of options (if you get a notice about voiding the warranty just cancel the warning).  In the Search box put in

puny

You should only get 2 options:
"network.IDN_show_punycode"
We want it to say True but by default it is False so double click on it to toggle from False to True.
 "network.standard-url.punycode-host" Leave this one at default of Flase.
Close and restart firefox.

To test it you can go to:

https://www.xn--80ak6aa92e.com/

If the value is false you will see https://www.apple.cominstead of the correct value


If you are a Facebook user get the FB Purity extension for your browser:
http://www.fbpurity.com/
This will stop all of the suggested pages and ads so that Facebook loads much quicker.


Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will probably be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.combeforeyou open them.

Due to a recent rise in the number of Crytolocker infections I am now recommending you install:

CryptoPrevent
http://www.majorgeek...ptoprevent.html

The free version. When you install it the default is NONE which is kind of worthless so change it to Standard or default. If you have problems after installing CryptoPrevent you can just uninstall it.  Note: Cryptoprevent no longer works properly on Win 10.  A recent update to Win 10 killed it.

If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.  See http://www.king5.com...0637284.htmlandhttp://www.seattlepi...ted-1344185.php for why encryption is important.  If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.

Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
http://www.java.com/...lugin_cache.xml
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.  IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level.  OK.


Recommended software: (I'm not saying you should download these just that if you have a need for a new program these are safe and work)  
Compression:  7-zip.  Avoid WinRar and WinZip as the free versions have adware.
Video Player:  VLC  Unlike Windows Medi Player it never seems to need extra files to work.
Photo organizer and editor:  Google's Picasa.  While it has been discontinued by Google you can still get it at:
http://techfilehippo...-free-download/
Office like free program:  Open Office: https://www.openoffice.org/download/
or
LibreOffice: https://www.libreoffice.org/
Free Anti-Virus:  Avast
Free Malware prevention:  MBAM: Free version at https://www.malwareb...m/mwb-download/
Can run with your anti-virus.
Paid Anti-Virus:  Kaspersky or BitDefender
Utilities:
Root Kit Detector:  MBAR: https://www.malwareb...om/antirootkit/
Process Explorer:  Show you what is running on the PC.  Like Task manager but better:  http://live.sysinter...com/procexp.exe
WhoCrashed: Why did your system crash?
http://www.resplendence.com/downloads
Then click on Download free home edition
where it says:
WhoCrashed 5.51
Comprehensible crash dump analysis tool
for Windows 10/8.1/8/7/Vista/XP/2012/2008/2003 (x86 and x64)
System Health:
Speccy:  
http://www.filehippo.com/download_speccy (Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  Decline CCleaner if offered.  Pay attention to SMART info on your hard drives and to temps.  If in doubt about temps try:
SpeedFan:  Try speedfan
http://www.filehippo...nload_speedfan/
Download, save and Install it (Win 7 or Vista right click and Run As Admin.) then run it.
Download Flash and Video.  To save flash video.  Works with Firefox.  https://addons.mozil...lash-and-video/This allows you to start a recording and then switch to a different window and record another video.

Avoid:  
Advanced System Care
SuperAntiSpyware
HitmanPro
Spybot S&D
Any P2P software especially if it comes from Conduit.
Registry Cleaners
Driver updating software.
PC fixing or Speed up software.
Running more than one anti-virus.
Seagate hard drives.  If you have one it's going to fail on you so backup your data now!


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