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Finding the source for internet problem

Started by Janis , Jun 06 2018 06:46 PM

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#1
Janis

Posted 06 June 2018 - 06:46 PM

Member

Member
333 posts

My main pc (Win 7) started acting up. Refused to connect to some sites; deemed email addresses incorrect, deemed some business sites incorrect, etc. Kept getting messages from google that I was using a different device even though the pc had not changed. Thinking the router might be the problem, connected directly to the modem. This was not much more help. Still don't know if the router is bad or the pc is bad. Any suggestions on how to check this out would be appreciated. Another quirk sites end up at foreign version. Dell,com last night ended up in Netherlands.

Edited by Janis, 06 June 2018 - 06:49 PM.

#2
RKinner

Posted 07 June 2018 - 07:49 AM

Malware Expert

Expert
24,624 posts

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices
List Users, Partitions and Memory size.
List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#3
Janis

Posted 09 June 2018 - 07:03 PM

Member

Topic Starter
Member
333 posts

MiniToolBox by Farbar Version: 17-06-2016
Ran by user1 (administrator) on 09-06-2018 at 20:56:18
Running from "C:\Users\user1\AppData\Local\Temp\scoped_dir3664_27895"
Microsoft Windows 7 Professional Service Pack 1 (X64)
Model: OptiPlex 760 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
========================= IP Configuration: ================================

Intel® 82567LM-3 Gigabit Network Connection = Local Area Connection (Connected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

Windows IP Configuration

   Host Name . . . . . . . . . . . . : workstation
   Primary Dns Suffix . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : gha.chartermi.net

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix . : gha.chartermi.net
   Description . . . . . . . . . . . : Intel® 82567LM-3 Gigabit Network Connection
   Physical Address. . . . . . . . . : 00-23-AE-A0-BF-E6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2600:6c4a:7010:200:e4f7:99f6:c7ba:caf9(Preferred)
   Lease Obtained. . . . . . . . . . : Saturday, June 09, 2018 8:39:39 PM
   Lease Expires . . . . . . . . . . : Saturday, June 09, 2018 9:33:34 PM
   Link-local IPv6 Address . . . . . : fe80::9978:ce1b:292a:599b%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 24.236.206.25(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.254.0
   Lease Obtained. . . . . . . . . . : Saturday, June 09, 2018 8:39:43 PM
   Lease Expires . . . . . . . . . . : Saturday, June 09, 2018 9:33:37 PM
   Default Gateway . . . . . . . . . : fe80::201:5cff:fe97:9646%11
                                       24.236.206.1
   DHCP Server . . . . . . . . . . . : 68.114.39.168
   DHCPv6 IAID . . . . . . . . . . . : 234890158
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-0A-42-DD-00-23-AE-A0-BF-E6
   DNS Servers . . . . . . . . . . . : 2607:f428:ffff:ffff::1
                                       2607:f428:ffff:ffff::2
                                       71.10.216.1
                                       71.10.216.2
   NetBIOS over Tcpip. . . . . . . . : Enabled
Server: rns01.charter.com
Address: 2607:f428:ffff:ffff::1

Name: google.com
Addresses: 2607:f8b0:4002:80a::200e
172.217.3.238

Pinging google.com [2607:f8b0:4002:c06::8b] with 32 bytes of data:
Reply from 2607:f8b0:4002:c06::8b: time=40ms
Reply from 2607:f8b0:4002:c06::8b: time=39ms

Ping statistics for 2607:f8b0:4002:c06::8b:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 39ms, Maximum = 40ms, Average = 39ms
Server: rns01.charter.com
Address: 2607:f428:ffff:ffff::1

Name:    yahoo.com
Addresses: 2001:4998:58:1836::11
   2001:4998:58:1836::10
   2001:4998:c:1023::5
   2001:4998:c:1023::4
   2001:4998:44:41d::4
   2001:4998:44:41d::3
   72.30.35.10
   98.137.246.8
   98.138.219.232
   72.30.35.9
   98.138.219.231
   98.137.246.7

Pinging yahoo.com [2001:4998:44:41d::3] with 32 bytes of data:
Reply from 2001:4998:44:41d::3: time=33ms
Reply from 2001:4998:44:41d::3: time=33ms

Ping statistics for 2001:4998:44:41d::3:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 33ms, Average = 33ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...00 23 ae a0 bf e6 ......Intel® 82567LM-3 Gigabit Network Connection
1...........................Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface Metric
          0.0.0.0          0.0.0.0     24.236.206.1    24.236.206.25     10
     24.236.206.0    255.255.254.0         On-link     24.236.206.25    266
    24.236.206.25 255.255.255.255         On-link     24.236.206.25    266
   24.236.207.255 255.255.255.255         On-link     24.236.206.25    266
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1 255.255.255.255         On-link         127.0.0.1    306
127.255.255.255 255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     24.236.206.25    266
255.255.255.255 255.255.255.255         On-link         127.0.0.1    306
255.255.255.255 255.255.255.255         On-link     24.236.206.25    266
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination      Gateway
11    266 ::/0                     fe80::201:5cff:fe97:9646
1    306 ::1/128                  On-link
11    266 2600:6c4a:7010:200:e4f7:99f6:c7ba:caf9/128
                                    On-link
11    266 fe80::/64                On-link
11    266 fe80::9978:ce1b:292a:599b/128
                                    On-link
1    306 ff00::/8                 On-link
11    266 ff00::/8                 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/09/2018 08:41:19 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/09/2018 08:27:54 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/04/2018 11:43:35 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/03/2018 07:08:17 PM) (Source: C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exe) (User: )
Description: C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exeCan't get user token [1008]

Error: (06/03/2018 07:07:46 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Windows Backup). Additional information: 0x80070005.

Error: (06/03/2018 07:07:26 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/03/2018 06:56:47 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/03/2018 06:37:18 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Windows Backup). Additional information: 0x80070005.

Error: (06/03/2018 06:36:32 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/03/2018 06:22:42 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Windows Backup). Additional information: 0x80070005.

System errors:
=============
Error: (06/09/2018 08:40:15 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Error: (06/09/2018 08:40:04 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Error: (06/09/2018 08:39:55 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Error: (06/09/2018 08:39:46 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Error: (06/09/2018 08:26:48 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Error: (06/09/2018 08:26:39 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Error: (06/09/2018 08:26:30 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Error: (06/09/2018 08:26:21 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Error: (06/04/2018 11:42:33 AM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Error: (06/04/2018 11:42:23 AM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Microsoft Office Sessions:
=========================
Error: (06/09/2018 08:41:19 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/09/2018 08:27:54 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/04/2018 11:43:35 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/03/2018 07:08:17 PM) (Source: C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exe)(User: )
Description: C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exeCan't get user token [1008]

Error: (06/03/2018 07:07:46 PM) (Source: System Restore)(User: )
Description: Windows Backup0x80070005

Error: (06/03/2018 07:07:26 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/03/2018 06:56:47 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/03/2018 06:37:18 PM) (Source: System Restore)(User: )
Description: Windows Backup0x80070005

Error: (06/03/2018 06:36:32 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/03/2018 06:22:42 PM) (Source: System Restore)(User: )
Description: Windows Backup0x80070005

=========================== Installed Programs ============================

1st Free Solitaire 1.7.1 (HKLM-x32\...\1STFREE_is1) (Version: 1.7.1 - BVS Development Corporation)
Apple Application Support (32-bit) (HKLM-x32\...\{D4C80B0C-CF67-43A7-90C3-466853543B54}) (Version: 6.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{B2A2E8AF-BC48-4191-B2C4-3846A19835CA}) (Version: 6.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{AA7D90D2-2387-4FA5-A3AF-96811BE49BFD}) (Version: 11.0.5.14 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{19589375-5C58-4AFA-842F-8B34744CCEAD}) (Version: 2.5.0.1 - Apple Inc.)
BARD Express (HKLM-x32\...\{E485C61D-3D5C-4A4E-BEA5-87C152ADA02F}) (Version: 1.2.0.31 - Library of Congress)
BigJig version 8.27 (HKLM-x32\...\BigJig_is1) (Version: - )
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version: 1.1.20.13 - Canon Inc.)
Canon Inkjet Printer/Scanner/Fax Extended Survey Program (HKLM-x32\...\CANONIJPLM100) (Version: 5.5.0 - Canon Inc.)
Canon MG5700 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG5700_series) (Version: 1.00 - Canon Inc.)
Canon MG5700 series On-screen Manual (HKLM-x32\...\Canon MG5700 series On-screen Manual) (Version: 7.8.0 - Canon Inc.)
Canon MG5700 series User Registration (HKLM-x32\...\Canon MG5700 series User Registration) (Version: - ‭Canon Inc.)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.3.0 - Canon Inc.)
CDBurnerXP (HKLM-x32\...\{7E265513-8CDA-4631-B696-F40D983F3B07}_is1) (Version: 4.5.8.6795 - CDBurnerXP)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 8.2.1.6871 - Foxit Software Inc.)
Google Earth Pro (HKLM\...\{D9EF644E-2FAE-493B-8180-5617CC774C4F}) (Version: 7.3.1.4507 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.17 - Google Inc.) Hidden
Hardwood Euchre (HKLM-x32\...\Hardwood Euchre) (Version: - )
Hardwood Spades (HKLM-x32\...\Hardwood Spades) (Version: - )
IrfanView 4.50 (64-bit) (HKLM\...\IrfanView64) (Version: 4.50 - Irfan Skiljan)
iTunes (HKLM\...\{1D7D1271-5258-4F5A-B8C1-7176BF398782}) (Version: 12.7.3.46 - Apple Inc.)
JigMake (HKLM-x32\...\JigMake) (Version: - )
Logitech SetPoint 6.67 (HKLM\...\sp6) (Version: 6.67.83 - Logitech)
Malwarebytes version 3.4.5.2467 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.4.5.2467 - Malwarebytes)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office XP Professional with FrontPage (HKLM-x32\...\{90280409-6000-11D3-8CFE-0050048383C9}) (Version: 10.0.2627.01 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Moffsoft FreeCalc (HKLM-x32\...\MoffFreeCalc_is1) (Version: 1.1 - Moffsoft)
NVIDIA 3D Vision Controller Driver 337.50 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 337.50 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 337.50 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 337.50 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.0 - NVIDIA Corporation)
NVIDIA Graphics Driver 337.50 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 337.50 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.30.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.30.1 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.13.1220 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.1220 - NVIDIA Corporation)
NVIDIA Virtual Audio 1.2.22 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_VirtualAudio.Driver) (Version: 1.2.22 - NVIDIA Corporation)
OpenOffice.org 3.2 (HKLM-x32\...\{981C4721-3715-4F4C-A6A4-CB89EE6D5C60}) (Version: 3.2.9505 - OpenOffice.org)
Opera Stable 53.0.2907.68 (HKLM-x32\...\Opera 53.0.2907.68) (Version: 53.0.2907.68 - Opera Software)
PaperPort 8.0 (HKLM-x32\...\{AEF2D1F3-0696-11D5-8E6A-00C04F7FA234}) (Version: 1.0.0.0000 - ScanSoft, Inc.)
Revo Uninstaller 1.83 (HKLM-x32\...\Revo Uninstaller) (Version: 1.83 - VS Revo Group)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 1.8.317 - NVIDIA Corporation) Hidden

========================= Devices: ================================

Name: Teredo Tunneling Pseudo-Interface
Description: Microsoft Teredo Tunneling Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Device ID: ROOT\*TEREDO\0000
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.

Name: PCI Simple Communications Controller
Description: PCI Simple Communications Controller
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_8086&DEV_2E14&SUBSYS_027F1028&REV_03\3&172E68DD&0&18
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: PCI Serial Port
Description: PCI Serial Port
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_8086&DEV_2E17&SUBSYS_027F1028&REV_03\3&172E68DD&0&1B
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

========================= Memory info: ===================================

Percentage of memory in use: 45%
Total physical RAM: 3965.61 MB
Available physical RAM: 2177.66 MB
Total Virtual: 7929.39 MB
Available Virtual: 5892.26 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:927.76 GB) (Free:855.79 GB) NTFS
2 Drive d: () (CDROM) (Total:0.3 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\WORKSTATION

Administrator Guest user1

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

Hope this is what is needed. Thanks

#4
RKinner

Posted 09 June 2018 - 08:54 PM

Malware Expert

Expert
24,624 posts

Go to

http://www.speedtest.net/

and click on Begin Test

When the Test finishes click on Share This Result and then select Forum then Copy then move to a reply and Ctrl + v

Is that about what you paid for?

Get Process Explorer

http://live.sysinter...com/procexp.exe
Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures

Click twice on the CPU column header to sort things by CPU usage with the big hitters at the top.

Wait a full minute then:

File, Save As, Save. Note the file name. Open the file on your desktop and copy and paste the text to a reply.

Copy the next 2 lines:

TASKLIST /SVC > \junk.txt
notepad \junk.txt

Open an Elevated Command Prompt:
Win 7: Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator
Win 8: http://www.eightforu...indows-8-a.html
win 10: http://www.howtogeek...-in-windows-10/

Right click and Paste (or Edit then Paste) and the copied lines should appear.
Hit Enter if notepad does not open. Copy and paste the text from notepad into a reply.

Get the free version of Speccy:

http://www.filehippo...ownload_speccy/

(Look in the upper right for the Download
Latest Version button - Do NOT press the large Start Download button on the upper left!)
Download, Save and Install it. Tell it you do not need CCLEANER. Run Speccy. When it finishes (the little icon in the bottom left will stop moving),
File, Save as Text File, (to your desktop) note the name it gives. OK. Open the file in notepad and delete the line that gives the serial number of your Operating System.
(It will be near the top, 10-20 lines down.) Save the file. Attach the file to your next post. Attaching the log is the best option as it is too big for the forum. Attaching is a multi step process.

First click on More Reply Options
Then scroll down to where you see
Choose File and click on it. Point it at the file and hit Open.
Now click on Attach this file.

#5
Janis

Posted 10 June 2018 - 11:21 AM

Member

Topic Starter
Member
333 posts

Still stuck on the speedtest. ?? Under share I don't see a way to copy The info listed was ping 31 Download 63.99 Mbps Upload 4.49 Mbps and three stars for Spectrum Spectrum has never given us the speed we are required to pay for and no options exist for other service.

#6
RKinner

Posted 10 June 2018 - 11:31 AM

Malware Expert

Expert
24,624 posts

Probably good enough. Go ahead with Process Explorer & Speccy.

Also try Latency Monitor:

Go to

http://www.resplendence.com/downloads

Scroll down to

System Monitoring Tools

and then find

LatencyMon 6.51

Click on Download free home edition

Save it then right click and Run As Admin. It will install and then start the program.
It will tell you to click on the Start button but there isn't one.
Instead click on the green arrowhead (looks like a Play button). Let it run for at least 20 seconds. Then hit the red box to stop it.

Edit, Copy Report text to Clipboard then move to a REPLY and Ctrl + v to paste the text into a reply.

#7
Janis

Posted 10 June 2018 - 12:35 PM

Member

Topic Starter
Member
333 posts

Get Process Explorer

http://live.sysinter...com/procexp.exe
Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures

Click twice on the CPU column header to sort things by CPU usage with the big hitters at the top.

Wait a full minute then:

File, Save As, Save. Note the file name. Open the file on your desktop and copy and paste the text to a reply.

Copy the next 2 lines:

TASKLIST /SVC > \junk.txt
notepad \junk.txt

Open an Elevated Command Prompt:
Win 7: Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator
Win 8: http://www.eightforu...indows-8-a.html
win 10: http://www.howtogeek...-in-windows-10/

Right click and Paste (or Edit then Paste) and the copied lines should appear.
Hit Enter if notepad does not open. Copy and paste the text from notepad into a reply.

Get the free version of Speccy:

http://www.filehippo...ownload_speccy/

(Look in the upper right for the Download
Latest Version button - Do NOT press the large Start Download button on the upper left!)
Download, Save and Install it. Tell it you do not need CCLEANER. Run Speccy. When it finishes (the little icon in the bottom left will stop moving),
File, Save as Text File, (to your desktop) note the name it gives. OK. Open the file in notepad and delete the line that gives the serial number of your Operating System.
(It will be near the top, 10-20 lines down.) Save the file. Attach the file to your next post. Attaching the log is the best option as it is too big for the forum. Attaching is a multi step process.

First click on More Reply Options
Then scroll down to where you see
Choose File and click on it. Point it at the file and hit Open.
Now click on Attach this file.

+
-
0
.
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#8
Janis

Posted 10 June 2018 - 12:36 PM

Member

Topic Starter
Member
333 posts

Get Process Explorer

http://live.sysinter...com/procexp.exe
Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures

Click twice on the CPU column header to sort things by CPU usage with the big hitters at the top.

Wait a full minute then:

File, Save As, Save. Note the file name. Open the file on your desktop and copy and paste the text to a reply.

Copy the next 2 lines:

TASKLIST /SVC > \junk.txt
notepad \junk.txt

Right click and Paste (or Edit then Paste) and the copied lines should appear.
Hit Enter if notepad does not open. Copy and paste the text from notepad into a reply.

Get the free version of Speccy:

http://www.filehippo...ownload_speccy/

First click on More Reply Options
Then scroll down to where you see
Choose File and click on it. Point it at the file and hit Open.
Now click on Attach this file.

+
-
0
.
If you are lucky enough to live on Orcas Island you're lucky enough!
Back to top
Mark Solved
Quote Reply
MultiQuote
Report

#9
Janis

Posted 10 June 2018 - 12:37 PM

Member

Topic Starter
Member
333 posts

Get Process Explorer

http://live.sysinter...com/procexp.exe
Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures

Click twice on the CPU column header to sort things by CPU usage with the big hitters at the top.

Wait a full minute then:

File, Save As, Save. Note the file name. Open the file on your desktop and copy and paste the text to a reply.

Copy the next 2 lines:

TASKLIST /SVC > \junk.txt
notepad \junk.txt

Right click and Paste (or Edit then Paste) and the copied lines should appear.
Hit Enter if notepad does not open. Copy and paste the text from notepad into a reply.

Get the free version of Speccy:

http://www.filehippo...ownload_speccy/

First click on More Reply Options
Then scroll down to where you see
Choose File and click on it. Point it at the file and hit Open.
Now click on Attach this file.

+
-
0
.
If you are lucky enough to live on Orcas Island you're lucky enough!
Back to top
Mark Solved
Quote Reply
MultiQuote
Report