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System running slow


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#16
Jay987p

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Sorry for the late reply, I've been away for work.

 

I though CPU was similar to GPU so didn't post it lol. It didnt change much at all.

 

Farbar Recovery Scan Tool (x64) Version: 20.06.2018
Ran by Prab (08-07-2018 10:28:22)
Running from C:\Users\Prab\Desktop
Boot Mode: Normal
 
================== Search Files: "bootres.dll" =============
 
C:\Windows\WinSxS\amd64_microsoft-windows-bootres_31bf3856ad364e35_10.0.17134.48_none_38ae71075c13d48f\bootres.dll
[2018-06-01 20:57][2018-06-01 20:57] 000092568 _____ (Microsoft Corporation) ECE32549DDEBC2CC99E6CC8DC5610B78 [File is digitally signed]
 
C:\Windows\WinSxS\amd64_microsoft-windows-bootres_31bf3856ad364e35_10.0.17134.1_none_249d4d7aeb1b3a8e\bootres.dll
[2018-04-12 00:34][2018-04-12 00:34] 000093088 _____ (Microsoft Corporation) A83DB67956A955C21BB00E471EDA9E2D [File is digitally signed]
 
C:\Windows\WinSxS\amd64_microsoft-windows-bootres_31bf3856ad364e35_10.0.17134.112_none_20e47edcd7edf597\bootres.dll
[2018-06-29 23:38][2018-06-08 10:29] 000092576 _____ (Microsoft Corporation) D21AD31629080B75A1FFA4925A49F72F [File is digitally signed]
 
C:\Windows\Panther\Rollback\EFI\Microsoft\Boot\Resources\bootres.dll
[2014-11-01 09:47][2018-04-11 23:12] 000093088 ____C (Microsoft Corporation) A83DB67956A955C21BB00E471EDA9E2D [File is digitally signed]
 
C:\Windows\Boot\Resources\bootres.dll
[2018-06-29 23:38][2018-06-08 10:29] 000092576 _____ (Microsoft Corporation) D21AD31629080B75A1FFA4925A49F72F [File is digitally signed]
 
 
====== End of Search ======

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#17
RKinner

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No problem with delays.  I don't keep track.

 

GPU is your graphics/video processor.  On some PCs this is a separate card and it tends to run hot.

 

The bootres.dll file appears to be OK.  Not sure why we got the error.

 

Settings, search for: delivery, then click on Delivery Optimization Settings.  Turn OFF Allow Downloads from Other PCs.

 

Settings: search for: sync, then click on Sync Your Settings.  Turn OFF Sync Settings

 

Reboot and run Process Explorer and create a log:

 

Get Process Explorer

http://live.sysinter...com/procexp.exe
Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).  

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures


Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  

Wait a full minute then:

File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.
 

 

Also rerun FullEventLogView and post the new log

 

How is it running now?


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#18
Jay987p

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Its running great thanks, i'm not noticing any issues atm.

 

Please see attached logs.

Attached Files


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#19
RKinner

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Time to clean up:
If we used FRST to clean your PC:

right click on FRST.exe or FRST64.exe (whichever you used) and rename it to uninstall.exe.  Then right click on uninstall.exe and Run as Admin.

 
If we installed Speccy it needs to be uninstalled.  Process Explorer, VEW, AdwCleaner, JRT  and their logs and Speccy's log can just be deleted.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.  Flash is now the most malware targeted program so it must be kept up to date.  Be careful with Adobe.  They are fond of offering optional downloads like yahoo or Ask toolbars or that worthless McAfee Security Scan.  Go slow and uncheck the optional stuff.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions.


If you use Chrome/Firefox/Edge then get the Ublock Origin extension.  For IE go to adblockplus.org  and get the program.
If Chrome/Firefox is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox. Close Chrome/Firefox/Skpe. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow starting..

If you use Facebook you need FB Purity: http://www.fbpurity.com/
To prevent a relatively new phishing attack:  In Firefox, type:

about:config

in the URL box and hit Enter.  You should get a new page of options (if you get a notice about voiding the warranty just cancel the warning).  In the Search box put in

puny

You should only get 2 options:
"network.IDN_show_punycode"
We want it to say True but by default it is False so double click on it to toggle from False to True.
 "network.standard-url.punycode-host" Leave this one at default of Flase.
Close and restart firefox.

To test it you can go to:

https://www.xn--80ak6aa92e.com/

If the value is false you will see https://www.apple.cominstead of the correct value


If you are a Facebook user get the FB Purity extension for your browser:
http://www.fbpurity.com/
This will stop all of the suggested pages and ads so that Facebook loads much quicker.


Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will probably be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.combeforeyou open them.


If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.  See http://www.king5.com...0637284.htmlandhttp://www.seattlepi...ted-1344185.php for why encryption is important.  If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.

Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
http://www.java.com/...lugin_cache.xml
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 8 update 141 or better.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.  IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level.  OK.


Recommended software: (I'm not saying you should download these just that if you have a need for a new program these are safe and work)  
Compression:  7-zip.  Avoid WinRar and WinZip as the free versions have adware.
Video Player:  VLC  Unlike Windows Medi Player it never seems to need extra files to work.
Photo organizer and editor:  Google's Picasa.  While it has been discontinued by Google you can still get it at:
http://techfilehippo...-free-download/
Office like free program:  Open Office: https://www.openoffice.org/download/
or
LibreOffice: https://www.libreoffice.org/
Free Anti-Virus:  Avast
Free Malware prevention:  MBAM: Free version at https://www.malwareb...m/mwb-download/
Can run with your anti-virus.
Paid Anti-Virus:  Kaspersky or BitDefender
Utilities:
Root Kit Detector:  MBAR: https://www.malwareb...om/antirootkit/
Process Explorer:  Show you what is running on the PC.  Like Task manager but better:  http://live.sysinter...com/procexp.exe
WhoCrashed: Why did your system crash?
http://www.resplendence.com/downloads
Then click on Download free home edition
where it says:
WhoCrashed 5.51
Comprehensible crash dump analysis tool
for Windows 10/8.1/8/7/Vista/XP/2012/2008/2003 (x86 and x64)
System Health:
Speccy:  
http://www.filehippo.com/download_speccy (Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  Decline CCleaner if offered.  Pay attention to SMART info on your hard drives and to temps.  If in doubt about temps try:
SpeedFan:  Try speedfan
http://www.filehippo...nload_speedfan/
Download, save and Install it (Win 7 or Vista right click and Run As Admin.) then run it.
Download Flash and Video.  To save flash video.  Works with Firefox.  https://addons.mozil...lash-and-video/This allows you to start a recording and then switch to a different window and record another video.

With Win 10 only there is a new Game recorder program.  It's supposed to only work for games but it works nicely to record any video you watch.  Hit the Win key + Alt + r to start the recorder.  The first time it asks you if it is looking at a game.  Just tell it yes.  After that it starts recording whenever you bring it up.  Videos are saved to the Captures folder under Videos.  You can only record what you watch so limited to only one video at a time.  Best to go to full screen before starting the recorder.

Avoid:  
Advanced System Care
SuperAntiSpyware
HitmanPro
Spybot S&D
Any P2P software especially if it comes from Conduit.
Registry Cleaners
Driver updating software.
PC fixing or Speed up software.
Running more than one anti-virus.
Seagate hard drives.  If you have one it's going to fail on you so backup your data now!


Ron


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#20
Jay987p

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Thank you so much for your help!

 

How is this forum run, is there any place for donations?


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#21
RKinner

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My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's an Orcas Island environmental organization that I volunteered with: http://www.kwiaht.org/donate.htm
(The name means something like "clean place" in one of the local native-American dialects)

Ron


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