[jharlow81]

I'm running Windows 10 on a 64 bit operating system, x64-based processor

 

I just noticed this problem the other day. I was trying to open Task Manager and it gave me an error saying it couldn't find it. Then I was trying to download a picture from an email and it gave me the same error. I have Bitdefender installed, but I can't get it to run. I tried to download MalwareBytes and I couldn't open it, said it couldn't be found. I tried following instructions on this forum, but I can't get anything to work. Can't open anything I download. Can't download FRST. 

 

I'd be so grateful for any help! 

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Do you have access to another computer that you can use to download any tools that we might use to work on your infected machine ?  You will also need to have a USB drive, that we can use to transfer those tools to your infected machine ?

If you do ....
 

 

• Download FRST64 using the good computer, and transfer it to the Desktop on your infected computer using a USB drive.
• Double click Frst64.exe to launch it.
• FRST will start to run.
• When the tool opens click Yes to disclaimer.
• Press the Scan button.
• When finished scanning 2 logs will open on your Desktop, FRST.txt and Addition.txt
• Please post them in your next reply.

[Gary R]

Do you have access to another computer that you can use to download any tools that we might use to work on your infected machine ?  You will also need to have a USB drive, that we can use to transfer those tools to your infected machine ?

If you do ....
 

 

• Download FRST64 using the good computer, and transfer it to the Desktop on your infected computer using a USB drive.
• Double click Frst64.exe to launch it.
• FRST will start to run.
• When the tool opens click Yes to disclaimer.
• Press the Scan button.
• When finished scanning 2 logs will open on your Desktop, FRST.txt and Addition.txt
• Please post them in your next reply.

[Gary R]

It's been 2 days since I posted instructions for how you might possibly be able to run a scan with FRST, do you still need help ?

 

If I don't hear back from you within the next 48 hours I will assume you no longer need assistance with your problem, and will close this topic.

[Gary R]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.